Outstanding Customer Service Recognition for Gerald Sanders…read more I would like to take this opportunity to recognize and thank Gerald Sanders, the manager at Advance Auto Parts in Cutler Bay. When my vehicle began overheating with engine light malfunction, Gerald went above and beyond to assist me. He was extremely knowledgeable, patient, and professional as he guided me through the process of safely adding coolant to my vehicle. His expertise and willingness to help during a stressful situation gave me confidence and peace of mind. Exceptional customer service is becoming increasingly rare, and Gerald exemplifies what it means to truly care about customers. Because of his assistance, I left feeling valued, supported, and grateful. Experiences like this are what keep customers loyal to a business. I hope his supervisors and company leadership take the time to acknowledge the outstanding work he does. Employees like Gerald are a tremendous asset to the organization and deserve recognition for their dedication and commitment to customer satisfaction. Thank you, Gerald, for your professionalism, kindness, and excellent service. Nancy

They tell you if you get a part it's lifetime warranty but then tells you you can only change it 3…read moretimes. I paid 100 dollars for this part and for them to keep giving me a messed up part and refused to change it. I don't recommend this business. They will not help you. They will sell you a damage part and tell you " sorry we can't do anything " and the workers will call you " lady " instead of ma'am which in my opinion that's highly disrespectful.

They were quick efficient and honest with the pricing and any questions I had. I highly recommend…read morethem!! Hard to find a shop like them especially in Miami.

What else can I say? They do masterful work quality whether they fabricate or bolt on. I went there…read moreyesterday to install some PLM downpipes on my 2020 Infiniti Q60. The owner told me it was going to take long but I knew it wouldn't for them and I was right. They started working on it around 8 am and were done by 10-ish . Because of what he told me I thought I'd be out by 12pm or 1pm which wasn't the case.

Disappointed, very disappointed . I used to give this store 5 stars in the past , especially…read morebecause of the great service. I came today, and they just wanted to sell me the parts and said that they couldn't help me with anything else. Well, they changed the manager, and the new guy is nice but not willing to take the next step. There are like 7 autoparts stores between my house and this place, but I liked it here because of the service, and I didn't mind the distance. The place is still good if you need to buy something. The prices are competitive, but it's not worth it to drive that much anymore.

Can't thank Eduardo enough for his professional service with the opening of my FOB. The task was…read morenot easy, he didn't give up. He showed patience and dedication to making me a happy customer. Again Thank you Eduardo

Best prices ....way better than Autozone or any other big chain part store, service was also…read morehelpful and friendly.

I've gone there in the past and whenever I need it any obscure item they were always able to come…read morethrough. Hopefully they stay in business for a long time.

I had such a great experience thanks to Christopher! I noticed he was new because of the badge he…read morewas wearing, but you would never have guessed it based on the level of customer service he provided. He was incredibly knowledgeable about the products and took the time to answer every single one of my many questions without ever making me feel rushed or like I was asking too much. Christopher was patient, kind, professional, and genuinely eager to help me find exactly what I needed. It's rare to come across someone who is not only well-informed but also takes the time to make sure you fully understand your options before making a decision. His positive attitude and willingness to go above and beyond made my shopping experience enjoyable and stress-free. If this is the level of service Christopher provides while he's still new, I can only imagine how exceptional he'll be with more experience. He is definitely a valuable asset to your team, and I hope his hard work and dedication are recognized. Thank you, Christopher, for making my visit such a positive one--I truly appreciate all of your help!

I went to this advanced auto parts to see what was going on with my battery which I had purchased…read morefrom an AAP store on Ft. Lauderdale and it was still under warranty. I was helped by a very nice young man named Matias Zambrano. I explained to him that I had gone to the store on old Cutler, where an intellectually challenged young man told me that my battery was fine. Matias checked the battery. Confirm the battery was for all intents and purposes no good. He then honored my warranty. I had three months left on this battery and very quickly installed the new battery. He went above and beyond by suggesting that I buy covers for the terminals to protect against the heat and the corrosion that we all see I was so impressed by him I complimented him to his manager. This is store number 9940. I will return especially if this wonderful young man there.

I will recommend everybody I know to this junkyard every time. They know there stuff about fords as…read morewell.

Awesome service fr fr. The owner W ng the extra mile above and beyond. If id ever need any used…read morepartd for my vehicle I will be sure yo come here first and check them out

The customer service here was awful, I came for some battery maintenance and they were so…read moreunprepared and gave me an unorganized box of scrap tools with trash in it and told me to find the tools and bring the battery inside. Also told me they didn't have the battery I needed to replace but manically 10 minutes later the battery popped up.

Just wanted to give a shout out to the awesome guys at NAPA Auto Store. Super friendly and helpful…read moreto a couple of teachers who had no idea what we were doing. Thank God there are still some businesses that put the customer first. A special thanks to Robert and Nelson. I have Santa put you on his NICE list for sure.

I'm grateful for finding Robert. My old mechanic was amazing but is now too far away. Robert is…read morevery knowledgeable, experienced, repaired my car quickly, and is a straight shooter. He's everything you want and need in a quality mechanic. Looking forward to working with him in the future.

It is a pleasure working with Robert! He clearly knows what he is doing! I highly recommend him!…read moreYou won't be disappointed!

Bro what could I say these guys are the complete best junk yard I've bought around 8 motors all of…read morethem in great condition never had any problems always have what you need always answers the phone good people and always answers your questions! Merry Christmas!!

Very rude people, I guess I'm taking my business somewhere else every time I call and ask for some…read moreauto parts they hang up on me...