I brought my car to Action Service Center after being told by an employee named Haseed that they offer free estimates. That promise is also posted on their building. Based on that assurance, I dropped off my vehicle without signing any documents or authorizing any work. The next day, the owner, Mr. Farooq, claimed he had performed a diagnostic and demanded $240, even though I never agreed to it. I refused to pay for unauthorized work, and he refused to release my vehicle unless I paid the charge. This is coercive, unethical, bait and switch. Under Virginia Code § 59.1-207.3, no repair or diagnostic work may be performed without the customer's written or verbal authorization. Action Service Center violated this law and used bait-and-switch tactics to pressure payment. I do not recommend this shop to anyone seeking honest service. Their practices are deceptive, and they held my property over a charge I never agreed to. Completely no transparency! read more

My husband found this place after we got quoted an insane amount to get my AC fixed. The service here was great and the turnaround was amazing. I would recommend this place to more people. The staff members were nice and explained everything thoroughly. Prices are great as well Thank you guys again read more

I came here for a second opinion for car repairs after getting a repair estimate from the Toyota dealer. I saved almost $1100 in repairs. They were as nice as could be. Well worth the 2nd estimate. read more

I am incredibly grateful to the team at Action Service Center. They went above and beyond in assisting me and my horse when we broke down on I 95. I was pulling my trailer with Ernie inside. I was terrified, but this team put together a plan to get us to the shop, pick up a new alternator, install it, and get us back on the road late on a Friday afternoon. The dealer down the road said they could look at it on Monday. That doesn't work when you have a horse in the trailer. When Faroog was originally contacted and heard there was a horse in danger, he sent his team to assist me. Solomon came to my rescue, put in a new battery, and drove my truck to the shop for me as I was still very nervous. This is incredible service and compassionate people. They stayed late to get me safely back on the road. They made friends with Ernie and fed him apples. God bless this business! read more

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I spent to 2000 on repairs for e brake and Ac they were able to fix e brake but they caused major problems on my vehicle by doing the Ac my ac still does not work and now the engine will smoke if I turn on the Ac do not waste your time or money going here. read more

What a great little shop! I came here after my regular mechanic couldn't fix the hinges on my hatchback. Not only did they manage to fix my rear door, but they gave me a quote for some additional work that was half the price of my regular shop's quote. Their manager Ben was outstanding, and he managed to get me the best price on my repairs. I have to say that this place has won me over with fair pricing and attentive service. read more

If you're looking for a good mechanic shop. Stop looking, Action Service Center is the top of the line. They did a excellent job on my car. They were very professional and friendly. My car is driving like it brand new again. I will be recommended my friends and my family member to this shop. I will never take my car back to Pohanka Hyundal dealership. They had a lot to do with my car breaking down. I most definitely will be taking my car back to Action Service Center for any problem I might have with my car. They're the best read more

Action Service Center - Auto Repair Near Me - Alexandria, Virginia

I had a great experience with Action Service Center. My Check Engine light was on and not only did they accept me as a drop-in client, they assured me that they would find the problem and fix it. And they did. read more

I went to Action Service Center to take my 2016 528i BMW because I had a light on that said that my engine coolant needed to be refilled. Of course I'm the google queen and I read all sorts of things that it could be and they went from bad to worse! Faruq had his staff give my car a thorough check, identified the issue and gave me a fair price. He also went a step further and suggested that I reach out to a former service center to redo a job that while it still under warranty. He told me exactly what to say, and even said that I could call him while I am there and he would speak to them on my behalf. I'm amazed at his professionalism and overall care for me as a customer. I will definitely be returning for any future issues! read more

Love this shop. Ben is Great! He was trustworthy,caring and efficient when taking care of my Jeep. He was by far the best communicator I've had from a car shop. Will go back ~ read more

This service center is AWSOME ASK FOR Ben..he will take very good of all of ur needs...

They are terrible, not only they won't fix your problems, but they will add to your headache and they won't take responsibility for it. Please avoid them. read more

A follow up to my original post, after being charged over 2500 dollars. Only to not have my car not repaired, unfortunately we ended up in Fairfax small claims court were I was awarded a judgment against the owner/ shop, (you don't need a lawer) And it's not expensive. Don't be a victim let the legal system help, that whats its there for.. read more

If I need to work on my car, Action Service Center is always my first choice. The quality of the work is superb and the customer service is fantastic. They keep you informed of the status of the car, and explain everything in a language that you understand .... not technical explanations that make no sense to the regular person!! Farook, Doucef, and their team are excellent. read more

The most honest mechanics in Alexandria and I won't take my car anywhere else. I had to get some maintenance work done recently on my Jeep Patriot. Another mechanic in town gave me a price that seemed high, and Action did the work for me $300 less than the other guys. Good guys who charge a reasonable price for good work. read more

I cannot sing enough praises for action auto, particularly Ben. Being fresh out of undergrad and new to owning a car, I was extremely nervous about dealing with car troubles. This past weekend, my car wouldn't start in a parking garage. After struggling to find a tow truck that could make the garage clearance, I called action auto and asked for a towing recommendation. They put me in contact with a towing service that was in the garage and towing my car within 30 minutes, some of the quickest service I've ever seen. Once at the shop, action auto took immaculate care of my car, updating me every step of the way in very simple terms that I could understand. I was anxious about having car troubles for the first time, and called action auto multiple times while my car was being serviced. I apologized for calling so frequently, and Ben assured me that I could call as many times as I'd like in order to feel comfortable. The customer service experience was the best it possibly could have been. My car was ready to go after much less time than expected. They promptly replaced the switch that had failed, took my car for a test drive to ensure nothing else was wrong, and called me to let me know my car was ready. I also had a great experience picking my car up; I was in and out in under 5 minutes. There was absolutely no nickeling and diming; with my warranty I didn't have to spend a single cent. I had heard from friends and family that mechanics will often upcharge for things that the car doesn't need, so I was pleasantly surprised to discover that action auto was wonderfully transparent and avoided all upcharges. My car is now running even better than when I first bought it. If you're looking for a repair shop in the Arlington area, this is your place. I will certainly be back the next time I need help with my car. Thank you to the wonderful team at action auto! read more

I recently had the opportunity to have my car serviced at Action Service Center, and I couldn't be happier with the result. My car, a 2008 Jaguar, had just overheated on the highway on the way to work, and it was one of the closest garages to my location. Even though they appeared to be quite busy, Faruq was able to take my car in, and I got it back the next day like new. I was running late for work, and Faruq offered to drop me off at my office instead of letting me take the long walk and train ride (1 stop) to my office. To me, that is above and beyond the call of duty and service. Because my car is foreign, I have found that other mechanics who would try to take advantage of my limited knowledge of car repairs and fix things that didn't need to be fixed or give absorbent estimates. I found Faruq extremely knowledgeable and professional, and the repair price fair and appropriate. I plan to make Faruq and his Service Center my go-to center for all of my cars, and I would highly recommend that you do, too. read more

My family van completely broke down during our road trip to DC. We don't know of any garage in the area. The towing company recommended this garage and I took a chance on them. The van was dropped off on a Tuesday evening when the shop was closed. The next morning I spoke to the manager and the mechanic. They are both courteous and professional. It turned out that the alternator died. Since we were supposed to leave Alexandria and drive to NYC on that day, we needed the van fixed quickly. They promised to get the van fixed by around 2pm. They ended up getting the van fixed by around 1PM. Because of that we could continue our trip without too much disruption to our original schedule. The garage was very pleasant to do business with, and they were professional. Even though they knew that I need the van fixed quickly, they did not over-charge me. It was such a relieve to have their help under such a stressful situation. I would highly recommend the garage. read more

Action Service Center - Auto Repair Near Me - Alexandria, Virginia

Ben is amazing! He communicates clearly what is needed for your vehicle and is not a rip off like other mechanics we have used in the past. He explains very thoroughly any issues found and doesn't pressure you into doing anything that might be out of your budget. Ben worked diligently with our warranty to get us the best tires for our van and even patched the damaged tires at no charge in the meantime. Best mechanic in NOVA we've used thus far and he'll continue to be our mechanic moving forward. You won't be disappointed! Customer service is at a premium here. read more

Looking for a mechanic you can trust, Action Service Center is your shop. I am a single female, very much vulnerable and defenseless when servicing my car. I always feel like the right thing was done when I leave this shop. I never feel like Action Service Center took advantage or sought opportunities to make extra money from me. They have your best interest at heart and will do whatever is necessary to give you the best service at an affordable price. Put your guard down and go see Usman and Newman at Action Service Center. I promise you won't regret it! Cindy read more

I had a car emergency and was so stressed out the owner was very kind and honest and told me upfront what was the process going to be . Also they called to keep me update and i was so thank for that !! I will recommend to anyone ! read more

my suv broke both rear axles and I was quoted over $2500 at the dealership. I called action service center and the beat that price by a huge margin, I was skeptical at first as most of the time it means they use bad parts. But they did an awesome job and I'm happy that I brought my vehicle here. read more

Please, don't ever take your vehicles to this place unless you want to get ripped off. I brought my car in four times for the same issue , and they still couldn't figure it out. After my car being at the shop for several weeks, I was told there was another issue with the car and now there will be another charge. I had to babysit them them to get the job completed. They wouldn't pick up the phone ever trying to check on the status of my car. Moral of the story I wouldn't send my worst enemy to this shop. read more

I ordered a passenger side rear view mirror for my 2018 Camry Hybrid and had it installed at Action Service Center. They responded quickly when I showed up for my appointment, installed it quickly and competently and I was on my way in less than an hour. I found them courteous and friendly and would use them again. read more

I wouldn't recommend this shop to anybody. They will take advantage of you. If i could give less stars i would. Unprofessional. Save your money and time. read more

My driver power seat got stuck in the forward position on a Friday afternoon. Luckily I found this shop, spoke to Ben & they were able to look at it & get it fixed the same day. Definitely coming back here if need be read more

Honestly best staff ever left my car in the best shape would love to give a thanks to Omar, Benjamin, Nourdine, and Chris for being so helpful would highly recommend to anyone needed car service. read more

When my car refused to start one morning, against my better judgement, I took the recommendation of the tow truck driver and I try this untested place instead of my regular mechanic. The first repair went fine. I got a new starter. Drove my car for 3 weeks, and again it won't start. I take it back to see what's what and was told I need a new battery. I paid for the battery and got a little extra. A hole under my emergency brake. A piece of the console just GONE. HOW does that happen? Well don't ask the guys at Action Service Center because they don't know either. Do yourself a favor and go somewhere else. read more

Action Service Center - Paid for a battery and this empty spot was my bonus gift. SMH. - Auto Repair Near Me - Alexandria, Virginia

On two separate occasions I brought in two different cars and both times had issues with the work they did. I had to go back several times to have them tighten or adjust something and finally gave up and paid someone else to fix their mistakes. According to the manager they are part of a dealership up the road. I wouldn't buy a car from them if their shop can't perform work properly or take my car back to the shop! The manager, as I was waiting for them to fix a problem, was trying to convert me to his religion! read more

I will always take my car to them for repairs or service. Good prices, extremely responsive, and very fast. Extremely nice also. Great place

Always great, reliable service. I've been coming here for 4 years with my BMW 7 series. No problems ever. They are not closed, contrary to what Yelp says. read more

Always impressed with Actuon service center! I bring all of my vehicles here and the work they do is A+! Quick turn around as well!

Mr Mohammad Usman and his team do fabulous work. From diagnosis, scheduling, repair, and detail cleaning, they get the jobs done right. So glad they are in the neighborhood and keep my Mini humming along! In addition Mr Mohammad and his team are very kind and take time to explain and even demonstrate what needs to be done. read more

I am very impressed with their quick turn around service and foreign vehicle knowledge. This is the only place I take my 335i BMW for service. Some of the staff originally worked for BMW, so they know exactly how to identify the issues. The owner (Usman) was able to get Ford to honor their warranty, being that I bought the BMW from a Ford/Mazda dealership, when originally they didn't want to. The owner even went as far as to make Ford provide German parts when they wanted to only give me cheap after market. I've had two vehicles including the BMW serviced here and this is the only place I will go now. Don't waste your time and money going to a dealership, Action Service Center will get you back on the road fast and for far less of a cost. Thank you for the quality service! read more

The staff/owner this shop are really dishonest. They told me what the cost would be to repair. I got a phone call wanting to take a different approach because he was almost sure it will fix the problem with the throttle body of my Volvo. I drove my car the next day after my car was supposedly fixed. My Volvo went limp while driving 60 MPH on 495N. The risk my family and I suffered during this experience was awful. I went back, they were going to charge me hundreds extra for the same repair when none of the circumstances had changed. The owner was going to get the throttle body piece for $536 plus charge me labor. I purchased the same part from the same place mechanics use for $400. I had someone helped to me by picking up the vehicle the first time due to my work load that day. He was kind to help. The owner asked if "He was my boyfriend". I would like to know ; Why should it matter? Why are you questioning a stranger who you just met about my personal business? It took me a while, but I found an honest mechanic that I am grateful to put the safety of my family in his hands. read more

Very great and nice people! Usman (the owner) and his staff took care of my car! My bumper was coming off and something was wrong with my brakes and they returned it fairly quickly. I would recommend them. read more

Great ppl to work with. They understood I was a college student and I had to get my car back on the road quick. Very reasonably priced and curious experience. Would recommend to friends and family. Thumbs up haven't had any problems they even filled up all my fluids :-) read more

Action Service Center is by far one of the most honest and efficient shops in the area. They get the job right the first time. Great prices too. They diagnosed my vehicle and repaired the issue in the same day. My time off of work was used wisely. Thanks Again read more

Mr. Usman was extremely helpful in diagnosing the problems with my vehicle. His staff went above and beyond to take care of me. My vehicle has over 200k in mileage and I am confident now that it will run for another 200k. The mechanics have decades of experience and provide dealership quality service at a fair price. read more

Took my car here and was skeptical at first, but Muhammad came through on the service and the cost. I dont intend on taking my car any place else. This is my guy now read more