I did the paddle board class today with Doug and it was my first time to try SUP. IT WAS THE BEST…read moreTHING EVER! Doug was a great teacher, he was very patient and knowledgeable and we went at a good pace for me to get started. I even stood up a couple of times! I've definitely found a new hobby! If you want to get started paddle boarding, need a class, or just want to rent some equipment, see Big Bus!

Was really great talking to the owner and the girl working. Really fun people to talk to + seeing…read morethe egg yolk jellies made the cruise so worth it.

Immaculate facility with amazing staff! Worked with Keith and Mari'ah, both were so pleasant and…read morefriendly. Feel really good about the decision to park and store our RV here. They have a complimentary car/rv wash station, a club house, power in select spots, a dump station, trash and recycling station... what more could you ask for; even got a swag bag! By far the nicest storage facility I've seen in the Puget Sound region!

I cannot properly state how little I would recommend this trash of a business. We rented a Penske…read moretruck with this facility as the return point, they are a registered Penske affiliate. This was a move from Las Vegas to Tacoma so it was a 26 foot truck with a car carrier. We were told by Penske that there would be no trouble returning the car carrier first since it's hard to unload a truck with the car carrier in its place behind the truck. We get there to return the car carrier and the 2 dimly lit lightbulbs they had employed there refused to allow us to return it. They told us we could go outside and call Penske if we didn't like their response. My wife and I both stepped outside, telling them we'd be right back. The minute we walked outside the 2 ladies shut and locked the door and closed the business leaving us standing outside in the rain with no ability to return or even discuss the manner. I've worked customer service for years and at no point do you leave a stranded customer like that, it was beyond unprofessional. I called the next day and they were completely unapologetic and could care less about trying to resolve the issues. This is a garbage business with garbage employees

I recently bought a new out board from Tom's. This week it was due for break-in service. Both…read morevisits were very pleasant and I was treated very well. Yes, they are a very busy shop and I spent some time waiting. But, they were still willing to spend a significant amount of time with me answering my questions and discussing various options suitable to my particular circumstance. All staff I interacted with were very helpful and friendly. I imagine that they are so busy because people know they provide high quality service and don't mind waiting a few extra minutes. As another reviewer mentioned, this is an old school shop. They provide old school, personalized service. Just the type of place I prefer. I went there based on high recommendations from friends and I also highly recommend this great shop!

My first experience with Tom's was at least 8 years ago when we bought a brand new Honda 20hp for…read moreour small boat. Worked great, and I would take it back to them for my annual servicing. I didn't have any issues until we upgraded to a new bigger boat and took it in for servicing. This is where we started having issues with the servicing and lack of customer service. I understand that have limited space and can only take in a certain number of boats, which is why they have a waiting list. The problem is have is that they don't call you when there is an opening, you have to constantly call them. They also take in commercial boats over people that are waiting to take in their boats as well as putting your boat on hold if it is in the shop already. I guess regular recreational fishermens money is not as good as the commercial fishermen. This has happened on several occasions. More recent example i took my boat in for servicing and winterizing a month ago. I didn't get any call informing me of the status. This is for an entire month. So I called them on Monday and I'm told that they haven't even gotten to it yet because they were short handed, people were out either on vacation or sick, but they were able to work on the commercial boats. Wtf!? So now that my batteries are probably drained completely because it hasn't been on the trickle charger i might have to get new batteries again. Thanks Tom's. Now to talk about my servicing nightmare. A couple of seasons ago I took in my new boat to get serviced. Apparently I found out that they didn't tighten or put on the oil cap on my main motor. Last season when I went shrimping my friend asked me if that oil slick on the water was normal for my boat. I was like, umm no, but I had just gotten my boat serviced and this is the first time out since then. So, it is definitely not a normal thing on a new Honda 150 4 stroke outboard. We opened the cowling on the water because that oil slick was pretty bad. Oil was everywhere in the cowling all over the motor. Just a mess. Luckily we made it back to the launch with no major issues at that time. I called Tom's as soon as we got the boat out of the water. They asked if I could bring it in and they would decrease and clean it up. I thought after they cleaned it, all my problems would be over. We'll, the problems were just starting. It's now another season had just started. I paid good money for them to fix whatever issue they might have caused. I took the boat out again the start of Kind Salmon season. It seemed like everything was working OK. We only ran the main motor a short distance and ran the kicker motor the for the next several hours. However when I ran the main motor to shoot it across from Owen's beach to Dalco it started with the alarm beeping and the voltage spiking again as we just made it across. Very disappointed. I called them up the next day to see when I could bring it in. The guy said he would call me back later in the day. No call. So several hours later I decide to call before they close. No answer, so I left a message. No call back again today. I call again. Left another message. I believe at this point they should just replace my whole main motor. I'm going to write to the better business bureau and also talk to an attorney. This is ridiculous. They should be trying to get my boat in ASAP due to what I believe they caused all these on going issues.

Horrible service I dropped off my Traxxas car to have 2 simple things fixed while I was working…read moreover the weekend they tell me it's going to only be a hour to fix it then proceeds to tell me I would have to leave it with them and pick it up Monday here we are Monday. I call them and they tell me that they didn't even know it was dropped off Friday still hasn't been worked on will not be coming back horrible business on there part

this business sold me a car that broke within 24 hours of purchasing it, a set screw that's suppose…read moreto be loctite in place fell out causing the wheel hub and tire to separate from the vehicle, after that the steering servo has completely broken and an additional screw that's suppose keeps the axle in place fell off which has caused the axle to damage the entire knuckle. all within 1 week of owning the car. only been driving on grass and asphalt. the business told me they would not do anything for me or refund any money when I've spent $1,900 on this setup. I will be filing small claims against this business this afternoon and will provide updates on everything as it proceeds for future customers

Can't say enough good things about Adriel at Opalescent. I came in totally new to gravel cycling…read morewith a bunch of questions before buying a bike. Adriel was super patient, shared a ton of knowledge, and made solid recommendations based on how I actually plan to ride. Never felt pressured or upsold. Awesome to have such a great local bike shop in Tacoma -- I'll definitely be a customer for life!

Great purchase experience, Adriel was more than helpful. Best bike shop in Pierce County.read more

We have had an incredible weekend of much needed relaxation and bonding thanks to Tracey and Don…read morethe hosts and owners. They are very welcoming and generous, providing a bunch of extra amenities and quick to answer any questions. We are already talking about coming back again soon.

I needed a new Shimano rear wheel for my road bike and found one online that Tacoma Bike showed…read morethey had in stock. I called and spoke to a very nice and helpful employee and he checked to make sure they actually had one. He told me that they could get it shipped out the next day if I paid online that same day, which I did. Sure enough they shipped it out the next day. I was very impressed with the way they packed it so it wouldn't get damaged and also their price was very reasonable. Will buy from them again if need anymore bike parts I can't find locally.

2 for 2, I've gotten poor attitude when I visit this store. Every question seems like a burden. If…read moreyou don't like helping people, don't work in the front of house. I won't be back.

Was time to trade in my 2008 Street Glide with 70K miles on it and I ended up back at NW Harley…read moreDavison at the recommendation of some friends. Kelly and Nikki made the entire experience absolutely smooth and almost effortless. Straight talk and no BS the whole way through the process. The one catch was they would need to do a dealer trade to get the exact bike I wanted, and Kelly was able to negotiate that in less than 48 hours and get the bike to Lacey. He also gave me a fair trade-in value for my 08 without jacking up the sale price of the new bike like some other dealers do. If you're looking to buy a new set of wheels I would definately check out NW HD first.

Great place to visit check out bikes and gear And a staff that will hang out and talk to you.read more