My family and I have been good renters at this property in Los Gatos for 6 years. During that time we have had several issues come up that require our property manager, John Chao's, attention. Each time this happens we reach out to him and it takes several phone calls and emails before we ever hear back. A minor problem that should only take a week or two to resolve ALWAYS drags out for months. Our latest issue is our backyard fences that we share with our neighbors on both sides of our house. This problem was brought to John's attention back in April. The fence that is in the worst condition is now completely down and is a safety and privacy concern. This company/property manager does not seem to care at all about loyal good tenants and I would NEVER recommend them to anyone! read more

Action Properties - Property Management Near Me - Mountain View, California

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I had the opportunity to work with Dedy and the Action Property team for many years. Dedy and his team provided very good services. The accounting was clear. Our house was always occupied with tenants paying good rent. Dedy always handled repairs effectively with cost sensitivity. I am sure I will be working with Dedy for many years to come. read more

I've been tenant of Action Properties, Inc., for almost 10 years, and I know everyone in the office. They are great people and very professional. Hopefully can buy a home one day with their help as well. read more

My family loved our rental experience with Action Properties. Our rental manager, Dedy Efendi, was fantastic. He's a wonderful person -- personable, considerate, and easy to communicate with. The house we rented was kept in excellent condition, and all maintenance requests were fulfilled promptly. The gardening and maintenance crew were all very professional and friendly, and did excellent work. We would definitely rent from Dedy's team again! read more

This review has been delayed for far too long. I would highly recommend Phillip to help with both the buying and selling side of your home. He helped me two years ago navigate this process and helped me to acquire my dream home and sell my home as well. Phillip is very personable and very dedicated to his job and his clients. He knows the area well, he's incredibly responsive to asks, and goes above and beyond to ensure that the home buying/selling process is as smooth for you as possible. Phillip makes his clients feel like family, I will certainly work with him again in the future for renting, selling, or buying homes. read more

I have rented an apartment through Action Properties for the past three years and have been very happy with all of their customer support. Anytime I needed any maintenance or had any questions they were quick to respond and help. They provided easy processes for any service request, the property was well maintained, and everyone at the company has been very kind and helpful. I would recommend Action Properties to anyone renting an apartment. read more

Had very bad experience with their agents. Extremely condescending and rude, engaged us in useless discussion while evading our questions about the property, and seemed shady/manipulative. It was so bad that we decided to not move forward with any property that these guys manage. read more

We are renting with Action Properties and it has been a very pleasant experience. They are very responsive and are willing to help with all our leasing needs. Would definitely recommend taking up a lease with Action Properties. read more

The team at Action Properties is exceptional - John and Dedy are great. Having been a renter of four years at one of their properties I can honestly say I was nothing but pleased and impressed by how efficient, professional and easy they were to work with for anything needed. Through the years we had to contact the office for a variety of reasons, appliance issues, minor repairs, garage door issues, misc odds and ends. Each and every time I was treated like their only client - fast, effective and they always followed through. I never once waited for anything to be updated or repaired. They also made sure I was happy with the gardening service to be sure they met my expectations. Negotiating for reasonable rent and extensions in our lease were seamless. If we are ever in need again of looking to rent or need to recommend a management company to handle a property - they are first on my list. Highly recommend! read more

Action properties has been a really good landlord. Any kind of issue we had around the house they have been very prompt in helping us as quickly as possible, and otherwise left us complete privacy day to day. Definitely recommend. read more

Action Properties served as the property managers for the house we rented. The rental was older and had a few minor issues. The Action Property team was extremely responsive and took care of everything promptly. Communication was great and they were very professional and courteous. They even helped us negotiate an extra few weeks of rent beyond our original lease. Would highly recommend them. read more

Its been great working with Phillip. He is great and knowledgeable at what he does. He was very patient with us and never tried to impose us into buying a house. He also went out of his way to give us personal tours of properties around the bay area. He always did his research on listings of interest and made sure that the entire process went on smooth and stress free. Did I mention that he greeted us to our new home with champagne, goodies and a photo-shoot? :) Over all Phillip is a great realtor and a wonderful human being. I would highly recommend Phillip! read more

Very professional and careful team including Dedy, Michael, Takako, Linda and Terry. They helped me find a nice home and take care of the repairs and fixes. Thank you! read more

I contacted Action Properties to help me rent my home as I was unfamiliar with being a landlord. And I am extremely happy with my decision to work with them. Their management team (Dedy, Dave, and John) is very responsive, patiently explained the rental process, offered advice on next steps, and was able to find a good tenant after just 2 showings. They manage all the advertising, lease agreements and repairs for me. And I have to say that it's such a huge relief knowing that my property is in good hands. I highly recommend their team if you need help with your property. read more

We have been a tenant for 2 years now with Action Properties. I have found them to be responsive if I have a question and pleasant to talk to. They send out news letters with updates and tips. Action Properties is a good company to manage your property. read more

For the most part these people are great! Being with them has been great in terms of renting out places in the bay. The only issue I really have is that they are pretty non responsive to emails. They pretty much never reply and it takes multiple tries to get any reply, if any!! Super frustrating when this place has A LOT of repairs needed because its so old. ANSWER YOUR EMAILS FOR GODS SAKE. I had them finally reply and claim the woman who handles our place was on maternity leave yet no one let us know? That's not an excuse. The only responsive people are the handy men and plumbers who I talk to directly, never with Action properties themselves. whatever. read more

Action Properties was great to work with finding a tenant a preparing the property for a tenant. I would use them again if the opportunity comes again. read more

This is the second time I asked Dedy to help me buy a house and both times, I am very happy with him. Dedy is a great real estate agent. He is very patient ( I am not) and he is also very capable. Whenever there is an issue, he will always have alternate solutions ready for us. He is very prompt is answering emails/phone calls and always on top of things. He is never late for our appointments either. Most importantly, Dedy never pressure us into making any decisions. In fact, he will always tell us to take a few days to think things over. He also will explain everything in great detail and answer any questions we asked in depth. He is also ready to help you post-sale. With remodeling or anything you might need. I would highly recommend him to anyone who is looking to buy/sell a house or if you need help with property management. read more

For the last 3 years, we've rented a home in Palo Alto that was managed by Dedy Efendi of Action Properties. We just moved out-of-state, and we feel it's important to give credit where credit is due. Dedy and his team were fantastic to work with. They were responsive when minor repairs needed to be made, and they were considerate of our privacy in general and when scheduling service visits. Also, Action Properties has an automated payment system that was accurate and easy to use. Lastly, when we moved out earlier this month, Dedy was very respectful of COVID precautions, and closing out our lease was smooth and seamless. read more

These guys really screwed us on move out. We had been excellent tenants for four years. They promised us an extension of another year and on the day the lease was up, they handed us our 60 day notice instead. To top it off, they were a real nightmare during the move out process, marking every single little scratch they could find trying to get out deposit. Squeaking door knob, jammed doors, a dropping faucet, all things that shouldn't be counted as "damage by renter" was marked in an attempt to keep our deposit. In the end, we fought back and got our money, but they shouldn't have made this whole thing so difficult on us. read more

Action Properties is amazing! My family has rented two properties, and purchased our first home with them. We highly recommend Dedy as a real estate agent. Rental Property 1 This house was professionally maintained, and all issues were fixed immediately. There was even a situation where an underground pipe busted, and my family was displaced for 2 weeks. This incident occurred during the holiday Christmas season, but Action Properties was very quick to respond. They even worked with the landlord to compensate us for hotel accommodations. Rental Property 2 We outgrew Rental Property 1, and Action Properties helped us find a bigger house. They were very accommodating during the transition. Again, any found issues were fixed immediately. Home Purchase Based on the outstanding service with 2 rental properties, we decided to work with Dedy as our real estate agent. He was very quick to respond to calls/emails/texts, and punctual every time we looked at an open house. We was very patient in educating us, and provided insights about home ownership. With Dedy's help, we successfully purchased our first home! We also decided to remodel some of the house, which Dedy was able to assist with recommending contractors. The remodel went smoothly, and Dedy was a great help during the whole process. We could not have asked for a better experience. We highly recommend Action Properties for rentals, and Dedy as a real estate agent. read more

My housemates and I have had a very good experience with Action Properties. The condo that we are renting is handled by Phillip on behalf of its owner. From the moment I met him at the open house, he has been friendly, helpful, and responsive. The tenant application and lease signing processes were transparent and efficient. Additionally he helped me successfully coordinate with the owner in order to request some small addendums to the lease. He responds to maintenance requests quickly and follows up afterwards to see how things went. When I had issues with the gas service on the first night, he immediately came by (after hours) to help address the problem and worked with PG&E until it was solved. I'm looking forward to the rest of the lease period with Action and I would definitely work with them again in the future. read more

Phillip Pei worked with myself and 3 of my roommates while I lived in Palo Alto for 1.5 years. It's been great working with Phillip and the team, and I'd highly recommend working with them. Phillip was very responsive to emails, helped us address issues in the house (like replacing a cracked stove top early on) promptly, Phillip also gave us plenty of heads up before owner visits, and clearly talked about our value as tenants. Additionally, we've found the entire team to be excellent. The first time we had a bit of a late payment instead of hitting us with the charge right away, they sent us a quick and polite reminder to pay. Phillip made leaving halfway through the lease very easy for me, he helped make sure I was able to move to San Diego confidently in the time frame I wanted, and it was very hassle-free for me to get someone else on the lease instead. I highly recommend working with Phillip Pei and the Action Properties team. read more

Dedy and Action Properties served my family for two years while we rented out our downtown MV condo. From day 1, it was super easy to work with them, taking the hassle out of everything related to renting: from finding tenants to repairs. I couldn't recommend them more, and actually wish I had their services (and repair network) when I lived in the condo! This summer we decided to finally sell the unit, and the sale process was handled professionally and competently. The staging, marketing material (including photography and copy), and sales strategy were excellent, leading to a sale well above asking. The only downside is we no longer have the property, and thus no longer need Action Properties! read more

Dedy had been managing my condo in Sunnyvale before we sold it recently. I'm extremely happy that I chose Action Properties as my property management company. Dedy is very professional. He is very responsive, on top of things, and took care of my property well. From what I experienced, he is very fair and also took care of my tenants well. As I lived hundreds of miles away, I didn't want to deal with the daily maintenance and repair issues that my tenants reported. Dedy took care of them for me very professionally and proactively. In late 2013, I decided to sell my condo as the market improved. Dedy served as my agent and he took care of the new flooring, cleaning, staging, and listing for me. We found a buyer within a week the property was listed. I was extremely happy with the offer and the house was sold quickly! I highly recommend Dedy and Action Properties! read more

John and Phillip from ActionProperties are awesome, and we genuinely miss working with them. We're a young couple without a lot of rental history but they gave us a chance and it turned into a fantastic professional relationship; we actually worked together on maintenance issues and it saved everyone time and money. These guys are a great judge of character and are excellent communicators. Unfortunately our landlord switched companies on us. However, when we're ready to move, we'll be starting our search with ActionProperties' available listings because our experience with them vastly outshines the experience we've had elsewhere. read more

I will highly recommend Dedy at Action properties!! From the moment we moved in to when we moved out, he was incredibly patient, kind and responded to our texts/calls/emails in a timely manner. If you're in need a nice rental, look up action properties and ask for Dedy; you won't be disappointed! read more

We are renting a condo managed by action properties and are very satisfied with them. Well, in general i am talking about our property manager - Satya. that dude is great! He replies to emails quickly, responds to phone calls even on weekends (once we locked ourselves out on a saturday), sends requests for a plumber/technician right away. I'm thrilled with the service this company provides and am looking forward to another year with them. read more

If you are moving to the South bay, I'd reach out to Phillip @ Action Properties first. We met him at a showing of a house that didn't work out but then he took the time to show other properties that might work for us (and it did!). After we rented a house he was exceptionally responsive at making sure our rental period was comfortable! Highly recommend! read more

Three years ago, I bought a SFH and decided to rent out the townhouse that I have been living in. After a thorough study, I chose Action Properties to manage the property. As all the other reviewers mentioned, the experience is very positive. Dedy and his team decided the rental price based on the market, found a renter very quickly, fixed all reported issues promptly, send me tax files end of the year ... I don't need to worry about anything. Early this year, I decided to sell the rental property. Dedy and his team did wonderful jobs on every stage: remodeling, paper work, staging, price decision till final offer decision ... Finally, the property was sold at a record high price in the surrounding area. Dedy is very experienced and professional. I would take his suggestions seriously, because he knows the market so well. He and His team respond clients requests very quickly. I would highly recommend Action Properties to you. read more

We have been using Action Properties services in the management of our 8 unit apartment complex in Mountain View since 2005 and have been very happy with their level of professionalism. They know the area very well and work with a good team of maintenance people when it comes to addressing any issues that need attention and turning around vacancies when they arise. Their quick actions and recommendations for turning over a vacancy led to fast turn around in getting the vacant unit rented and also attract tenants who are happy with their new surroundings. Our vacancy rate was nominal during the time we used them. They see to it that all rents are collected on time and are prompt in the monthly recap statements they provide as well as annual income reports for tax purposes. If you are considering a good property management company, John and his crew at Action Properties are certainly worth consideration. Thank you for your years of service John, Yacop, Bernard and Takako. read more

I recently bought my first house. I have heard finding a house in the bay area is a very stressful and a painful process but Phillip made the entire process very smooth and easy. He was very helpful the entire way until we got our keys. He was always quick to respond to our relentless messages. I will highly recommend working with Phillip. read more

We have been renters with an Action Properties managed house for 4+ years, and overall we've had a very positive experience. Very attentive, crucial items (e.g. roof leak, garbage disposal, washer and dryer problems) were taken care of usually same-day as we emailed. We've worked with several people there over the years, e.g. John, Yacop, others, and they were all very nice, responsive, and respectful. We definitely recommend Action Properties to landlords and renters. read more

We've worked with John Chao on three consecutive occasions to help us secure new tenants at our Mountain View rental. He was superbly responsive, diligent, detailed-oriented, professional, just on top of things at every level, from beginning to end. In all occasions he was able to find us a good candidate after one weekend of showing. I was really impressed about his problem-solving and negotiation skills, as well as his ability to identify and filter good tenants for us. He really knows how to foster and build a healthy and amicable long-term relationship between tenant and landlord. Would work with him again in a heartbeat and will highly recommend him to any landlord or tenant in need of his services. read more

What a bunch of unprofessional jerks. I have rented the same condo for 2 years and anytime I email my "go-to guy" Satya (had previously been Douglas) for a minor repair request or question I NEVER, and I mean it, NEVER get a reply from him. Instead I get a call from the professional who will address the issue but it would be nice to hear back that my question/concern will be taken care of and to expect a random call from Jose, Bob, etc. Over the last 5 months the owner of my unit stopped submitting PG&E bills to Action for me to then pay with my rent. I proactively emailed Bernard the book keeper and NEVER heard back. Call me crazy but wouldn't they want to collect money owed? On my last rent check I reiterated this via Post-It on my check so that it could literally not be ignored and guess what? You guessed it, no response. I was informed by email that the condo will be sold and I have to leave in 2 months. Was told the real estate agent would be in touch with me about the condo and haven't heard anything at all. A copy of the cancelled lease will be mailed to me, Dedy's email promised. I live in the Mountain View, their office is in Mountain View and 12 days later nothing has come in the mail. Are you freaking kidding me? I emailed Dedy asking for an update on the paperwork. Heard nothing back. How they maintain a business is beyond my understanding of a modern day, tech-savvy, professional office setting. I will NEVER use Action for my housing needs and will steer anyone who is considering them for buying, selling or renting far FAR away until the day I die (which could be soon because, Jesus, the stress they have caused me is surely taking years off my life). read more

This is a followup to my previous review. I moved out, in a hurry, to avoid having my chronically ill son nuked with pesticides. Moved into a temporary place and started looking for a long-term place. With absolutely no luck! This was baffling, as I have stellar credit, no issues on anything, and qualified financially for anyplace I applied. Come to find out that Action was refusing to provide a tenant reference, and without that, no landlord will rent to me. In few days, I and my children will be homeless thanks to Action (Inaction). I can only conclude that this is retaliation for my negative review (which no one sees, thanks to Yelp policies) or my determination to stand up for my child's safety. When I have court documents I will post them and maybe then Yelp will believe it! read more

We leased a property in Mountain View with Dedy and his team. Time and time again they proved reliable and trustworthy. In a rental market with many unscrupulous landlords Dedy was fair and thorough in all our dealings with him. We would recommend him and Action Properties highly. read more

Agents care about their pockets rather than their clients. I saw a unit which I really liked. it was a bit overpriced compared to similar units in the area. Made a reasonable offer which the agent rejected because of the lower commission he would have received. The unit is still vacant and the owner is obviously loosing more money compared to the difference in rent for an annual lease. read more

Currently renting a studio for about half a year now through Action Properties. The overall staff is very friendly and welcoming every time I see them. Phillip especially has been a tremendous support from small to large repairs that needed to be made on a timely manner. From the beginning, he made sure the studio was in great shape to move in, and communication between him has been prompt and professional. Later when I had issues with a gas leak, he didn't hesitate to go above and beyond his hours and efforts to make sure our units were safe until everything was resolved. I appreciate it very much! His stellar personality with a positive attitude is always a pleasure to work with, and I'm looking forward to renting with Action Properties long term. read more

The entire office staff is energetic and very helpful! Dedy assisted me with the evaluation for renting or selling my home and advised me how to prepare for either. I am looking forward to working with Dedy when I do rent out or sell my home. read more