Please be careful and keep your own payment records. I had an experience where IPS told me that I…read morehad not made a payment that I had already made. Otherwise, you may quickly find yourself receiving a Three-Day Notice. I saw this happen many times during the years I lived there, with notices being issued to residents without any prior communication.
My overall experience, along with what I observed during my years living there, was that when residents needed help, responses and follow-up were often very slow. But when it was time to collect rent, someone was always there on time.
I lived at an IPS-managed property for several years, and unfortunately, my overall experience with the management became more and more frustrating over time.
Communication was one of the biggest problems. Responses were often slow, unclear, or sometimes there was no response at all. Over the years, I repeatedly had to follow up just to get answers to basic questions. When you actually need help with something important, this becomes exhausting.
One of my worst experiences happened when I was told that I had not made a payment. I immediately contacted both the apartment management and IPS and asked them to investigate and check the security camera. I even went to Bank of America myself to pull up my payment records and prove that I had paid.
Because I had already had so many bad communication experiences with management, I called IPS while I was at the bank, with a bank employee present, and put the call on speakerphone so there was a third party who could hear the conversation, including my conversation with the on-site manager. Despite everything I was doing to resolve the issue, the way I was spoken to was extremely rude.
After I had gone through all of that, the on-site manager, Ana, eventually texted me and said that it had been a "scan issue" on their end. So the problem was not that I had failed to pay. I had spent my own time finding records, going to the bank, making phone calls, and asking them to investigate something that turned out to be an issue on their side. I never received an apology.
Unfortunately, my move-out experience was not much better. I scheduled an initial inspection with Ana, but she did not show up at the scheduled time, and I did not hear back until the following afternoon. We scheduled a second appointment, and she did not show up again. She contacted me the following afternoon and explained that something unavoidable had happened and wanted to schedule a third appointment. By that point, I simply could not rearrange my work and personal schedule for a third time. We all have jobs, responsibilities, and our own lives.
My tenancy ended on July 31, 2026. As of September 5, I still have not received my security deposit back, nor have I received an itemized statement or other documentation explaining whether anything was deducted and, if so, what the deductions were for.
I lived there for many years, so I understand there will be normal wear and tear, and I understand that some move-out deductions may be reasonable. That is not my issue. If something is being deducted, just tell me what was deducted and why. My issue is having to repeatedly chase people for basic information and not knowing what is going on.
After years of experiences like these, I gradually lost my trust in the management. I genuinely wanted to end my tenancy on good terms and make the move-out process as smooth as possible, but I was very disappointed with IPS overall.
My advice to other tenants is simple: keep your own records of everything. Save your emails, payment records, and notices, and take plenty of photos and videos when you move in and when you move out.
