I have been to 2 The Tile Shop locations and both were great experiences. The employees there are…read morehelpful and patient in my experience. The tile selection is fantastic and they have very high quality tile. The young man who helped me at the Cypress Creek location, Cameron, was very helpful and patient while I made my decision on tile. He was professional and helped me pick an accent tile that I love. Highly recommend this Tile Shop to find tile for all home projects.

Buyer beware! They're great when trying to get your business, however when my contractor told me…read morewhat I bought would not work (I was referred to the tile shop bc my contractor is a preferred contractor with them) I had to return the edging tile I bought. Mind you, I was charged a $96 restocking fee which if I was returning a pallet of heavy tiles I would understand, but a handful of pencil tiles I could carry in, ridiculous! Then I was refunded an incorrect amount. When I reached out to the manager, he told me unfortunately there were two broken tiles. I told him I returned 63 (to include 3 free ones that were given to me as samples under my contractor's account which I was in no way required to return) so a total of 63 pieces. I explained if only two were broken that still leaves 61 that were not so I should receive a full refund. All of the tiles I bought were wrapped by them and unopened. The 3 samples were not and full disclosure, one of the samples was broken and I was aware when I returned it. He told me all 3 were returned to the contractors account "unbroken"and I would be charged for the broken ones. I can only assume he chose to ignore that the ones that were bought only contained 1 broken and a broken sample and protect the stores bottom line by returning the free ones back to the stores inventory and let the client increw the cost. Unfortunately the manager in my opinion did not do right by this client. If your business model is protect the store and the contractors, then he did his job. I would tell you to beware and ask the what if questions. Also, floor and decor does NOT charge a restocking fee and they are MUCH cheaper

Keystone was one of the vendors to help rebuild a big part of my house from demo that was done…read moreafter a water damage. I got to meet the founder and my coordinator, Paige, in person. She was consistent in her updates to shipment as much as delivery, installation. Her crew men were professional and skilled in techniques and etiquette for flooring, completed each job on-time, in sync in communication across the board. Having come from a family in construction co and architects, I thought this was expected - but realized as the owner perspective in the rebuild process that this unity of professionalism is difficult to achieve. This company certainly achieved that. I would recommend this company for quality flooring needs

Still trying to get them to come back for warranty work. They used the wrong float on the floors…read moreand the moisture is coming through our LVP. The supervisor even admitted they ran out of the right float. The owner has yet to make it right. She's been asked multiple times.

I ordered a door, which was supposed to arrive 6 weeks ago and still hasn't arrived. They blame it…read moreon their vendor and said they are not able to provide a date of when will it arrive. Go somewhere else.

We purchased front doors from Builders FirstSource. When one of the window panels broke, Builders…read moreFirstSource replaced it. The General Manager Jason Schoen and the technicians were helpful and professional. I need to stain the mullions, but it looks fantastic! Thank you.

When I started the dreadful process of surfaces hunting, I went EVERYWHERE! Me being the super…read morepicky person that I am - everywhere meant months of "nope - don't like that either" & "meh - doesn't do it for me." Lots of fill ups for my gas guzzling "mommy-mobile" and plenty of aggravating, stuck-in-Houston-traffic type days... Most places I visited had SO MANY slabs - I'd just get lost and overwhelmed! Pretty much every stop only made my search all the more difficult in the end. Don't get me wrong - I found many slabs appealing and added them to my list. Even one that I couldn't let go of until a crucial mistake was made - leaving a sour taste in my mouth for that business... And then Omni. I made the short trek to this location (they have one off of Hempstead Hwy too) with the hopes of not really finding anything and sealing the deal with my other gem. I came to know about Omni via a now terminated contractor. Of course that should say a lot about my expectations going in, considering his rapport with me was an epic fail. Man how wrong I was! First - the staff at Omni were super welcoming, and very courteous. I came armed with a look I was going for and made it clear I wanted "one off's" and exotic. While they had lots of exotics (& lots of one offs), a beauty in a Bordeaux just really called me out. After much debate and several trips back - I sealed the deal. Secured my fabricator and man am I pleased! I've gotten many compliments on the slab since install. Minor - so minute - imperfections, I believe I'm the only person to see them. Lol! Omni was patient with my process and indecisiveness the entire time. Never felt pressured, rushed, or less than valued as a client. In any event - if ever in the market for surfaces again (Which I hope I NEVER go through this again), I will definitely make them my go to!

Omni was my best find this year when I remodeled my kitchen. I needed 4 slabs of quartzite. The…read moreassociates took a lot of time to help me select the perfect slabs for large kitchen with waterfall countertops. My fabricator said pickup was easy. Price was in line with others too. They had a variety of beautiful surfaces. I totally recommend this business.

Loved the selection and the QUALITY! Everywhere I go the…read moreproduct has been outside and usually needs to be cleaned. I was helped by Moni and she was able to direct me in the right direction on what i needed. I'll be sure to come back.

Bad service starts from the top in which case would be the owner Masoud Ladjevardian. Definitely…read morenot a business man or someone who would know anything about customer service. I bought a few slaps of stone and during installation one was cracked and when I went to purchase another one he was asking twice the amount i had originally paid, claiming that he gave me the wrong stone to begin with and i have to pay the higher price due to their mistakes !! He delayed my construction work by a week trying to decide whether or not he would honor his original price. He actually sent two of his managers, Grezelda and Eric, over my place to inspect the stone .. they are not any better than the owner in regards to customer service and calling back as they say they will. Cheap owner with poor customer service all around !!!

Worked wit Amy at the Tomball location. They was a big help a big help with my wife deciding what…read moreto get. Their contractors was very professional and did exalant work. (Different contractor came in and commented on the quality of work on the countertop.) They have a customer for life.

We're in Austin and All Floors worked with our contractor to replace our floors. Our old floors…read morewere crap. All Floors gave us such better quality flooring for the price our insurance company gave us. The installation was impeccable. My husband is an engineer and our house was built thirty years ago but the lines are perfectly straight. And the crews were courteous. --good value --impeccable workmanship --courteous crews 10/10 recommend.

I used The Woodlands store…read more First off I've had them out for 3 different jobs over the past 2 years so I have a lot of interaction with their sales office and installation team. You won't find a more experienced person to measure and guide you through the purchase that Dave. The hard part was getting my wife to pick colors. He did the rest and made things go super smooth. I had my entire upstairs (3 bedrooms) including the stairs done with carpet and tile floors in the bathroom and the guys finished carpet in one day and tile in two. Perfect installation except one small spot that I called on and they were right there to take care of it. Next we had 750' of hardwood floors done and it's absolutely beautiful. I did go out for other estimates and really found out how much Dave adds to getting the job done right and knowing how to measure things to get the most out of materials. Ended up with much nicer wood at the same price as others. Last we had more carpet installed in the master br and formal living room. Spot on as usual with a quick half days worth of work. Moved furniture around without a hitch. I highly recommend Flaherty's

Rhonda is excellent, very knowledgeable and so helpful. Would definitely recommend to friends.read more

Austin, Tx Location: Walked in and was greeted by a very…read morenice lady by the name of Yvette. She offered me a complimentary beverage, and provided answers to some of my questions how FBS works.

The appliances are expensive so you expect quality. The installation is where they fail. Five…read morevisits to set up our refrigerator and still not satisfied.