TL;DR: 5 stars turned to 1 star because they kept my boyfriends car for 4 days and 2 hours of work, made minimal contact or communication with us (without us contacting them first). I originally gave this place 5 stars because I got pretty good customer service and a good deal on a smog check. Even introduced my boyfriend and he went in for a few repairs and checks too. We really liked the feel of the place and liked the environment they provided. But the most recent trip made me reconsider and think this is not the place I will return to. My boyfriend dropped his car off early Saturday morning, not long after they opened. He noticed a weird sound his car was making and wanted someone he trusted to check it out. They took the car in and he got a ride home, and he never received a call the rest of the day. We were out and busy, and time flew by, and realized that Action Auto closed at 3PM. We noticed the time at 4PM and thought it was odd that they never contacted him about an update on his car. Monday morning he calls Action Auto and checks the status of his car. Now I don't know the details but apparently they called my boyfriend 4 times and left a voice mail but we are the ones that never returned the call. Guess they somehow had the completely wrong number on his file. He gave them the correct number so that they can reach him for when his car is ready. They also informed him that Monday morning on what needed to be done to his car to make the weird sound go away. Of course it was something that must be done and if it wasn't the whole car would fail. Now I don't know the details but sure, he got the info so he okay'ed it. Luckily I was able to take him to work that Monday and drive him home afterwards. But since we both work busy jobs all day, by the time we have a chance to breathe, the shop is closed and he again did not receive a call with an update on his car. At this point we are pretty frustrated. Tuesday morning comes and he calls Action Auto again. The guy on the phone says that he flushed the system once and it seems better but it looks like they are going to have to flush the system one more time to make sure everything will be okay. He will give a call back around noon with an update. Luckily my boyfriend has a job where he can work from home if need be. So he stayed home Tuesday and got a call around 2PM saying his car was ready to be picked up. He paid almost $600 for whatever work they did to his car. To be honest I don't even know if they did what they told him. The weird sound is gone so maybe they did, but something about how they handled their business feels more like a shady auto shop more than at trustworthy one. In total, my boyfriend was car-less from Saturday 8:30AM-Tuesday 4:30PM. He received no call Saturday, no call Monday, and received the okay to pick up Tuesday afternoon. The only times they updated him with the status of his car was when HE himself called the shop to ask what was going on. Also, after keeping my boyfriend's car for a total of 4 days, they performed 2.2 hours of work on his car to repair. Guess we were lucky he was only charged 2.2 hours for 4 days of "work". I'm curious to see the owner's response to this review, as I have noticed his unprofessionalism via Yelp reviews by responding to each poor review they receive and attacking the reviewer. I will not be taking my car to this shop and will not be recommending it in the future. My boyfriend, as nice as he was to the workers he was in contact with, will also not return. We used to be dedicated customers but this experience seems inexcusable and poorly handled. read more

Highly recommended. With the stay home order this year getting my car registered wasn't easy, I paid my registration fees by mail but my car still needed a smog check. It was my first time coming to this place. I hadn't made an appointment but took a chance, happy to say they take walk-ins, it's a nice, clean place and the people here are very welcoming. I was told it would take some time, I went for a short walk by the time I got back my car was ready. I also recommend their deal It's the best around and it's totally worth it. I will definitely come here again. read more

Great Service, very professional, and the prices are very affordable. I usually find the service here for my Mercedes Benz vehicles comparable to that of the House of Imports where my car was purchased. The prices are better and not overpriced like the dealership charges. The parts are high quality as well. AAA discount is accepted here for $50.00 off services and there's always free popcorn, donuts and coffee drinks. The lobby is comfortable and kept clean with a play area for children. Tires purchased here are covered and they'll remove nails at no cost. Highly recommended. read more

I chose Action Auto from a list of facilities from AAA that accepted their oil change offer. I attempted to get the oil change on a Friday 11/26/21 but was told to come back Saturday first thing in the morning. I arrived about 8:30am Saturday morning and was told it would be ready later that day. When I inquired about the AAA coupon offer I was told they didn't accept them because they don't make money off of them. I needed the oil change so I left my car. I received a call from Oliver around 2pm to inform me they weren't able to get to my car and the earliest they would be able to work on it was Monday morning. I was displeased with this information since they had my car since 8am. When I expressed that I should have been informed sooner if they were not able to work on my car, he said he would have a technician work on it and would have it ready at 3pm. Meaning they would have been able to get to my car that day. I arrived to the shop around 3:15pm to pick up my car and I once again inquired about the AAA coupon that clearly listed them as a facility that accepts them. He offered me $10 since they didn't accept them but then said I could email him a copy of my AAA Membership and the coupon and he would ask his boss and let me know if they would honor it. Monday came and I received a call from their front office asking about my experience and satisfaction with the service. I mentioned I was awaiting a call from Oliver regarding the AAA coupon. She said she would ask him to give me a call. Oliver calls me Thursday to follow up on my call back request. I reexplained the situation and if he was able to speak to his boss. He stated he didn't because he knew they don't accept them and that I didn't provide him with a printed copy which is why I emailed him the offer. He than says "what exactly are you wanting to get from us" I became upset because he is now acting as if he is doing me a favor when I paid for services and was doing what he asked of me. I was displeased with this the way I was treated and Oliver's attitude and response to this situation. I will not be returning or recommending this auto shop. I will also be reporting them to AAA and ask they be removed their facilities list so that others don't encounter this issue in the future. read more

Very professional and very friendly. Explained everything what they will do and will also give you your options if they find anything on the car that needs to be worked on. Their price for oil change is fair compared to other "major" big name shops. read more

This was my second visit to Action Auto for a smog check. I was in and out within 15 minutes! They have a $50 credit coupon for $25 that I purchased via yelp and used at the time of my visit. Note that they do charge more for smog checks on larger vehicles. The guys here are all very friendly, knowledgeable, and go the extra mile to make sure you and your car are safe. They did a thorough check on my car and brought to my attention issues that I was not aware of. Thanks Action Auto! read more

Came here for a smog check and was very pleased with how friendly and helpful the staff was. I would definitely recommend this place for anyone in need of a smog check and/or repair. read more

Brett and his team are AMAZING! We were traveling from Kingsburg (near Fresno) to go shopping at Downtown Disney, when our truck broke down 10min away from DTD! Tried calling a couple different places, but Brett was confident and able to take care of us! AAA towed our truck there and we took a Lyft to Downtown Disney! Shopped for a while, ate lunch and came back and our truck was ready to take back home. We are forever grateful that they were able to fix our truck without gouging us price wise. Like I said, they're amazing! Wish I could give more than five stars! Thank you again! read more

This place is always busy but they have great service and prices. It's so nice to go to a business that isn't trying to rip you off and are good honest people. I wish they they were open longer hours since I work during the same time but at least they are open for a few hours on saturdays. Great prices on oil changes which include tire rotation. read more

A very welcoming and professional place. I needed my air conditioner fixed and they walked me through everything they were doing and explained in detail. I appreciate the clarity in every step of the process!! read more

Great people. Thorough, friendly, honest service. I saw customer after customer leave with a smile during my time there including myself :D Thank you! read more

I had an amazing experience at action auto. I found them on yelp, and they definitely lived up to the reviews. I was greeted immediately by a kind gentleman who from that point forward did nothing but provide the best support a customer could ask for. He provided constant communication via text message on the status of my vehicle. I was so pleased with my initial experience that I returned to have my second vehicle serviced. The second experience was even better as I had no idea how much I would be charged for my random car issues (window power issue and air conditioning knob replacement). Pricing was reasonable and repair occurred expeditiously. I am so pleased with the service I received, thank you! read more

Been going to Action Auto since I moved to cypress 9yrs ago. Brett always takes care of me and gets what my car needs. He's a stand up guy and everyone at action auto get the job done! Thanks again! read more

Fast service, Great price, and great savings! Would def come again for smog check!

Great and fast service! Thank you for the smog check!!! Had an awesome deal from yelp. Ending up paying $0 after buying the deal. Clean waiting room free coffee all day. Will come back again! read more

Action Auto - Auto Repair Near Me - Cypress, California

I am a first time client. Came in today for a walk in smog check and was greeted with warm and friendly staff. Out of all the small check locations I've been to in my lifetime this has been by far the quickest, friendliest type service I've ever experienced. read more

One stop shop?? Oil change, smog, repairs, wheel and suspension, etc.. When I brought in my 99 Tahoe, they were busy. But Brett reassured that they would have it done and washed by the next day. Didn't even charge a holding fee to keep my ride over night. Yes, they even did a quick wash to my Tahoe. I brought my own parts: front lower control arms x2, new starter. They charged only $116 labor for each part, not too bad I guess. Brett is straight forward and easy to talk to. Even got a follow up call from Cathy saying thanks for the business. Customer service goes a long way! read more

Action Auto - Auto Repair Near Me - Cypress, California

2017 - First time... Fast service... People were friendly... Clean wait room... Clean bathroom... 1 hour total without appointment in the middle of the week for an oil change... purchased the $50 credit for $25 (that's 50% off). 3/28/2018 Went for a 2nd visit with my wife's SUV and took advantage of their 50% off Yelp credit again, just like my first visit. Same people... nice people and comfortable environment. Oil change was less than $30 for everything for a 2008 Toyota Highlander (synthetic blend oil) read more

We can always count on Action Auto to do a complete and more importantly professional job. We never have to take a vehicle back a second time because a repair wasn't completed sufficiently. Also, they guarantee their work. I highly recommend Action Auto if you want the job done right. read more

Smog Check for SUV/Trucks = $60.20 Purchased the Yelp deal of $50 for $25... so had to pay $10.20 cash additional, but the smog check came out to be a total of $35.20. Awesome deal! Also a huge plus...I was in and out in 25 minutes on a Monday morning at 9am. Friendly, honest, quick. What more can you ask for? I will return for oil changes and other services in the future! read more

Everyone knows it is hard to find a trusted auto repair shop that won't rip you off. I have experienced some of the absolute worst customer service and repairs from 5 star companies. I made sure I didn't make that mistake again. After having my car for almost 2 years it finally started giving me problems and I needed to take it in. Searched yelp and found this local shop with good reviews. I cannot express how comfortable I felt as soon as I walked through the doors. My car ended up having front brake issues which would have cost a fortune but the team at Action Auto worked with me and I was able to get in fixed within my budget. Every person I encountered was amazing. I cannot thank them enough. Hopefully I don't have to go back anytime soon but I feel safe having them near. Thank you guys! read more

I have been coming to Action Auto for over 15 years, they have seen at least 4 cars I've gone through and have been great every single time!!! They are very professional and even offer rides home or to work, with no hesitation. The prices are good, but the service I get is unbeatable!!! I trust this place, and will continue to go there!!! read more

Either incompetence or a 'bait & switch' Every once in a while, they irritate you so much that you just gotta make a rant... So my 75 year old father-in-law goes out to start his Toyota Sienna van on a Saturday morning, only to find a dead battery. I pop the hood, and find a chunk of corrosion & acid buildup on the positive terminal the size of a tennis ball. Took it to Action Auto, got a written estimate for both a battery replacement and new cables, as it was obvious the cables were ruined & should be replaced. I was very clear in articulating questions to the Service Advisor, like "so this is for the complete job, out the door?" and similar unambiguous comments. He was very clear in his affirmative responses. This is simply replacing two battery cables, and if you know anything about vehicles you know this is a very very simple job; ground one cable, and the other to the starter. Should be virtually impossible to screw up. To my surprise, I get a call a couple hours later saying it would be a more complicated job than they thought & would take longer, so the job was going to be roughly $100 OVER the estimate. To replace battery cables? WTF? It's either incompetence or a 'bait & switch,' but at this point it's mid-afternoon on a Saturday, I don't have time to deal with it, and I'm somewhat held hostage by virtue of this is going to be even more difficult to deal with on a Sunday. Under the circumstances, I authorize the work, but I'm not at all happy about how this went down. Live & learn, had to get it done, just wouldn't do business with them again, and figured I'd let it go. A couple days later I get a call from them as a follow-up, wanting to gauge my satisfaction & (hopefully) to prompt me to post positive feedback on social media. I explained my dissatisfaction to their rep in great detail. She told me how they take matters like this very seriously, how much they value their customers, and that the owner, personally, would get my feedback. I offered that she could have the owner call me directly to discuss when he returned to town the following week. Never did hear from the owner, but a day or so later the Service Advisor, the same guy that screwed up the estimate, called. Luckily, I was on another call and it went to voicemail. I didn't return the call, so he called back four additional times that same day. WTF? Why would I want to talk to this guy? So he could explain how it is that he could not perform his job properly and it cost me an additional $100? No thanks... So the next day I call the woman who had called me regarding the follow up, and asked her to stop having this Service Advisor pester me like a jilted ex-girlfriend, and reiterated that if the owner truly had a genuine interest in this issue then he was welcome to call me directly. Never heard from the owner, and the pestering from the Service Advisor stopped. Figured it was all over. Once again, what's done is done, and I was going to leave it alone. Even told that - twice - to the woman doing the follow-up. Then the emails started last week. Three so far & counting. Asking me to review the business on social media, relentlessly & blatantly trying to goose their customers to build brand. After the third request, I finally decided to provide the feedback, hence this rant. You want feedback? You got it. In their defense; the shop is modern, clean & very nice; all the people professional; the overall vibe is good; and the mechanical work itself I was happy with. The problem lies with the surprise additional billing. I completely get that there are occasions where the unexpected shows up; there are just some things that cannot be addressed until the vehicle is up on the lift or half the engine is torn apart. Understood, and accepted. But THIS was the most mundane and simplest of repair jobs, something that should have EASILY been accurately estimated. There should NOT have been any surprises for something this basic. It leaves me no choice but to question their competence, or worse. You can have the nicest shop in town and be the friendliest face to the public, but when I have to pay additional for YOUR screw-ups, none of that really matters and my normally pleasant disposition sours. And it seems like the same story without exception; you guys tell us how much you care, but WE end up with inflated bills for your mistakes. Here's a tip; instead of focusing so much on your social media marketing, try improving the caliber of your estimating. 03/27; in response to the owner's reply; Nope, I'm not buying it. I was very clear in requesting new battery cables, not terminal ends (see the pic I just posted - sure looks like a level of damage wherein new cables would be the norm...) I would not have requested just replacing the terminal ends, so yes, there was miscommunication. I believe it was you, you believe it was me. Let it go, one bad review won't hurt (unless it's a pattern...) read more

Action Auto - yeah, wish he would looked under the hood more often... - Auto Repair Near Me - Cypress, California

Called up Action Auto to make an appointment to get a car that I had recently purchased out of state Smog Checked. I spoke with Oliver and he gave me the pricing and also told me to come right in. When I arrived I was immediately taken care of by Oliver. I explained to him that the car was transported via truck, and the transporter might have disconnected the battery for safe travels. Oliver informed me that he would check everything out first to insure that it could be properly tested. By doing this, he wanted to make sure that I wouldn't be double charged. He came back in and informed me that the car was good to be tested and they performed the Smog check in a very timely and efficient manner. While waiting in the lobby, I enjoyed some "Movie Theater Premium Popcorn" from their popcorn machine in the waiting area and Oliver also discussed all of the other services that they provide for automobiles. What I love the most is the follow up call that I received from Cathy to make sure that my visit to Action Auto was to my liking. Action Auto has definitely gained a new customer with their knowledge, honesty, and customer service. read more

This place is such a gem. Great customer service and I don't know if they do this every time but today they had donuts so that's for sure a 5-star worth review! Kidding aside, I just bought the $25 deal for $50 credit and used it for full synthetic oil change. Best deal ever! Plus they did it in less than 2hours! Awesome job Action Auto! Will definitely be back for more business. read more

Really appreciate Oliver's customer service skills. He was apologetic as he informed me the coupons I had downloaded were no longer valid and readily accepted the Yelp coupon for the smog check. He professionally reviewed the complimentary diagnostic on my vehicle without any pressure. Glad I have Action Auto to service my vehicle. read more

I went in for a smog check and was informed of a hose that was cracked. I thought for sure I was in for a treat of a bill. Turns out everything including parts and labor was still under $100. Oliver assisted me at the desk. He kept things simple and I was in and out in an under an hour. read more

What can I say, they pretty much tried to over charge me. They were trying to charge me $1600 for service I knew could be done way cheaper. I had my car towed to my regular place that was going to do the same work for half the price. When I went to pay for the diagnostic fee of $65 the owner asked me if I was switching over because of the price. I said yes and he asked me if I thought about bargaining the price. I said no. I don't know if it was because I am a young female but I felt like I was being taken advantage of, and a customer should be given a reasonable price the first time around. Ironically it turns out that my older brother had service done there as well and they ripped him off too. Glad I did my research. read more

I have been searching for an auto mechanic since I'm moved in the area and this place has been amazing. They have been helping ensure my car is getting the car is needs by also finding deals to ensure my bank account doesn't hurt too much when getting work done. I couldn't ask for a better mechanic and am so grateful I found them! If you need work done for a good price and a reliable service, come here read more

Shady place, $150 for oil change on my Volkswagen Passat when my dealer only charge me $75

Would highly recommend took my wife's Benz well in fact I'm going back with my vehicle today!!

it has been the successive positive experiences that this company has proved me that makes this review soo easy.to write. This company has its goal to provide consistent and excellent customer care .This company has identified and implemented a business service model that really works. Their years of automotive experience gives one comfort that this company and those who work there know what they are doing and have your best interest in the problem proposal of solutions: essentially making it a shared problem to be solved Anyone who has relocated to an area where all the service needs for your family are now new, knows the angst that accompanies it. Unlike yourself or your family, you usually feel most vulnerable when it comes to your car. My family relocated here to the Cypress area some 9 months ago. Having been around cars most of my Adult life I still found myself grappling with worry of picking the right place... i would not trap myself with a tire company who happen to also repair cars or has the dreaded clipboard service guy who will make your problem fit on his sheet and without a lot of experience. I do have the luxury of retirement my side so i can spend more time than most assessing the service guys. Again , these guys especially Brett and CJ have earned my respect . These guys have never sold me anything just shared what they would feel if it were their car.. you see, these guys are interested in building a long term business relationship with each of their customers one at a time. Good Check them out for yourself Bill Andria read more

I went for a walk in smog check and the staff was extremely friendly and accommodating. They even saved me 50% when they pointed out I haven't taken advantage of the yelp deal. I definitely recommend them and will be going back next time! Thanks again! read more

These guys are good. Probably the most professional auto shops I've encountered. They will actually use the parts on your car that the car manufacturer intended when it is available. Most repair shops will put the most cost effective part on thereby increasing their profit margin. And they seem to do it without gouging the consumer. A hearty thank you to Brett and the staff at Action Auto. Peter K. read more

My friend recommended me to do my smog check at this location. They get it done really quick , this part was good. They have an active promotion, spend $50.00 get 50% off. I had to purchased the deal on Yelp. Problem was the link did not work. The owner sat there (he appears on Yelp page) , when I asked him for assistant , he said he doesn't know anything about it and just brushed me aside. The other guy charged me full price , pretended to try to help me, then told me he tried , but it was not working either. They should have work around the problem and honored the price as they advertises on Yelp. " i went their for my smog check because of the promotion on Yelp ". read more

Had an amazing experience at this place! First off, my vehicle passed the smog! Heck yeah! But the service here was the real story! Tristian is awesome to work with! He answered the phone quick, gave me great pricing, gave me a tip to save almost 50% off my smog with a promo and ensured me that I'd be out the door in 45 mins. I was shocked when I arrived, I was greeted by 3 different individuals to see if help was needed within a minute and the shop was really nice with refreshments, snacks n plenty of seating! Professional, helpful, direct crew! Yelp didn't let me down on finding a great place for service. Thanks Tristan! read more

Haven't come here in years because I was screwed before. I needed a oil change and decided to give them another chance, and per usual, they come back with "you also need x, y, and z done". After telling them no, they said they'd be done shortly. I went out to check on my truck and they hadn't even started the oil change! Not only that, but they were to stupid not to notice me standing there and had no problem talking trash on me. Thanks for bad mouthing me, OLIVER! They were just waiting to gauge me before even starting what I came in for originally. Over 2 1/2 hours for this?!?! They have no respect for people. Funny thing is, I fully expected them to do this once I went to pay, and boy did they not let down. These guys are such a scam and haven't changed their ways and continue to try and up charge customers. Wouldn't recommended to a single person. As others have said before, they're an absolute JOKE! BTW, for anybody who doesn't know, the whole "40 point" inspection thing is an excuse for them to "find" problems and up charge. I've worked in HVAC for many years, and companies play that same game in that industry. Thanks for letting me down and showing me why family owned businesses can't be trusted. read more

Action Auto is fabulous. Got an oil change for my hybrid once and recently got a smog check for another vehicle. Yelp coupon is great $25 for $50 so you get 25 bucks off instantly but I almost felt bad using it because these guys will lose out on $25... Anyway Oliver was super friendly and helpful all the way through. Even though the service I had with them were minor, they made you feel absolutely appreciated for the business. I hope I don't need major repairs on my cars but if and when that happens, I am coming straight here. read more

My car registration papers came in the mail, asking me to get a smog check. You know how that is, just one more thing to add to the never ending to-do list. A few friends had suggested that Action Auto was where they went for fast, speedy smog checks amongst other things. So I took their recommendation and brought my car to Action Auto. Came in around 3pm on a weekday (so despite excuses some may have-- Action Auto was not closing or getting ready to close). I walked in the door I was immediately snubbed. There were three guys sitting behind the desk, sitting silently in front of the computer. None of them were on the phone, just staring at the screen. I walk up to the desk and asked if they could do a smog check. One of the guys answered without even looking away from the computer screen and said "No"-- just no, nothing else like an explanation or maybe to come back because they are busy, just a straight one word answer that wasnt very helpful at all. So I asked if I should come back later in the day or maybe tomorrow and the guy said that "You can try, but we are really busy. So I don't know." UHHHHHHHH. that's really helpful. Needless to say, I "awkward penguin-ed" my exit as I said a polite "Ok, thanks! Have a good day!" and left. Who the heck is that nice to people when people are mean to them? ...oh yeah, me. So, I went on yelp and found a new smog place that was pleasant and professional to their customers as they were able to squeeze me in their busy schedule. Take that Action Auto, I am not a fan. Who knows why I was treated this way, but your guess is as good as mine-- so take your pick. With so many places that can do the same job, I would suggest you pass on this place! Don't say that I didn't warn you! read more

Want a place that you can't trust with your car?!?! Then you came to the right place!!! Was here to get smog checked and everything was going great and I was going to give 5 stars but when I left I saw the lip of my car fall off from the glass door without hitting anything. And they didn't tell me about it. One of the workers saw me struggling to see what happened but I feel like he knew it happened but wanted to play off that he thought it was because of me. *don't recommend this place if you care about your car* read more

Action Auto - Thanks a lot for a broken lip! - Auto Repair Near Me - Cypress, California