Service is horrible!! Run do not walk away!! Don't buy from them, do not have service done by them…read more When the service manager "Sam" states get the F out of here, you have been a pain in my Azz all along and don't come back! After purchasing 7 vehicles from them that is what I am told for a problem they never fixed!! ***UPDATE The GM Matt, apologized to me and we had a good discussion. He was taking appropriate actions. I stated I was extremely disappointed with the situation and he agreed. I will give Matt a thank you for stating that.

I wouldn't even give these guys a single star! my vehicle was misdiagnosed not once but TWICE!…read morereplaced parts that wasn't in need of being replaced! Making guesses diagnosing things is robbery! called left multiple messages spoke to SAM twice about the issue and getting some sort of refund for the labor I DID NOT NEED TO PAY FOR since the parts that weren't replaced WERE NOT the issue! He told me he'd look into it and call me back.... that was TWO weeks ago and now they don't even answer their phone when I call!! GREAT ESTABLISHMENT they're running!!! DO NOT BRING YOU VEHICLE HERE!!!

I have been a customer of Royal Auto Group for 5 years now. Just leased my 3rd auto from Royal and…read morealways have a great experience. The reason for my great experience is due to one employee ( Salesman) Michael Howell. He is the reason I keep coming back to this dealership. He made my lease return and new lease so easy and hassle free. He is extremely knowledgeable with his products and features. He is not only a professional at his job, but also a kind man and willing to go the extra mile to take care of his customers. If you need or just looking for a new or pre owned vehicle, then this is where you go and who you need to see.

Great service on my Infiniti Q60. The repair was quickly done, at a good price. The waiting area is…read morecomfortable and all the staff were very nice. My car was washed for free after the repair. I asked and found out they service all makes and models, I'll be bringing my other cars there. I highly recommend this place.

Jesse is the best! Everyone here at this location is patient, kind and knowledgeable. I'm…read moreabsolutely obsessed with my MachE! The transition to an EV has been seamless and more convenient than I think most people realize. So happy we found a local dealer that we trust and enjoy seeing!

These guys are great. Quick turn around, and they keep you in the loop unlike the alternatives in…read moreSyracuse. Dovi is my go to for repairs on my Expedition.

Bought car from them had it for month and half had engine issues. Spent 3 months in shop. Got it…read moreback 2 weeks later more issues. Told owner I didn't want it he advised since over 90 days it was mine. I reminded him it was in shop most of time. Fast forward a year later guess what I still have engine issues was told by owner it's my problem. If I could give zero stars or lower I would. Worst part is the owner never told me that it was the shop who said they were passing on message. When I called owner he was to busy for me he said. Don't buy from them.

From the owner: As a family business it is our mission to provide a stress-free environment for purchasing safe and…read morereliable vehicles at affordable prices. We understand that searching for a vehicle can be a hectic time and therefore we are committed to providing a relaxed atmosphere while helping you select a vehicle that best suits your individual needs. Whether you need assistance in financing or simply choosing a vehicle that will best accommodate your lifestyle- our staff has you covered. From our family to yours, you have our pledge to provide the ultimate car buying experience with exceptional customer service for an enjoyable stress-free experience.

Honest, competent and affordable. Came for an alignment and left completely satisfied.read more

Go to the dealership it will cost you the same and you'll get OEM parts. O'Shea "finds" additional…read moreproblems that "have" to be fixed right away. This was the third and final time I've been there. Three strikes and you're out. Going to Mr. Tire from now on. Shady...