My car went into the shop to get 2 new front tires, an oil change, and get new transmission lines…read more About a month later while driving to college, my car starting smoking and the engine was revving. Everything was starting to go wrong and it was honestly scaring while everyone else on the NYS Thruway was going 75 mph. I knew it was the transmission because when I started to have problems South Bay told me it was the transmission and my 2nd gear was gone. Fast forward to not having a car for 2 weeks. I get a phone call from my mom who just got off the phone with a shop trusted by my family who had my car. The transmission lines were CUT and never hooked back up to the transmission. There was no coolant going to my transmission. Now I have a minimum $2,300 bill for another transmission and coolant lines. I would stay away from this place if I were you.

Horrible customer service..also was told they had a trailer in stock to rent and they did not once…read moreI drove all the way there

I really like this place! I was surprised they had no Yelp reviews, but they checked out on google…read moreso I'm happy I gave em a shout. They responded to my service request really quick, and I was able to schedule an appointment for service just a couple days later. They gave me the best quote out of 6 other shops! The work was done in a reasonable amount of time, They have a really nice waiting room, warm, cozy, music, drinks. I had to drive 40 mins away from home to get my service here, but I'm so glad I did. I won't be going to any other mechanic in CNY from now on, the drive is worth it. It's in a nice location, easy to access. Tons of gas stations near by too. I believe they are family owned, and they even sell cars which I thought was cool. If I had to buy a car in the next few months, this would be my first stop. They are proud and stand by their work. I would trust them With my car, as well as friends and family. Would def recommend you stop by! I won't be going anywhere else for my vehicle needs

My one and only preferred place to place bring my car. Schedule my appointments fast and easy…read more Knowledgable and always very helpful. Super Comfortable waiting room. Thank you again! Really appreciate it!

I hit a deer last night, the county sheriff called Rocker's for the tow. The driver arrived…read morequickly, was very friendly, and so very helpful. He had my truck loaded up and on its way within minutes of arriving. Highly recommend!

Omg the fastest tow in town wow they responded so fast and were so polite and explained everything…read moreto me they were going to do with my car to put it on the left and where they were going to hook it nothing was going to get damage and took pictures all the way around my car in case there was any damage so polite so courteous I can't recommend them enough. Thank you Rockers, you rock.

I broke down on the thruway the other day. These guys came out and towed me to their shop, got my…read morevehicle fixed within 2 hours, gave me a fair price and sent me on my way. I don't live local to them but if I did, they would be my repair shop. If anyone in the oneida ny area needs automotive repair don't skip on this shop. Good guys and good work, at a good price. Thanks again.

If you're ever in a car accident and they take your car here, have it towed somewhere else. Our…read moreinsurance company went to total the car on Friday afternoon and by Saturday morning Kinney's had sent the car to auction before we were able to get the rest of our stuff out and take the plates off the car. Now we have to hunt down our car to get the plates and our stuff back.

Can't say enough about this group and their staff. They will go above and beyond to get you the…read morebest price and the exact car you want. I will be coming back, my wife will be coming back and all of my friends and family. Red carpet treatment at its finest! Thanks guys!

UPDATE: Following my original review, "NYE Toyota" publicly responded and encouraged me to reach…read moreout regarding my experience. I did exactly that, sending multiple emails in an effort to address the situation. Unfortunately, none of those emails received a response. It's disappointing to see a business publicly offer to resolve a customer's concerns but fail to follow through when the customer actually reaches out. This lack of communication only reinforces my original experience and concerns.

We bought 2 cars on the same day here about 5 years ago and they treated us fair. One of the cars…read morewas discovered to need a water pump during their final inspection. They grabbed the part and installed it while we waited. I figured that would delay delivery, but I was pleasantly surprised that it was ready within the hour. We just bought a truck from them today. It's in great shape and the price was right. We will return again the next time we need another dependable used car.

Buyer beware. They are scumbags. Sold me a truck with a warranty. The head gaskets were blown…read moreupon purchase. In a diesel you can't tell its not like as gas engine where it smokes right away. Anyways refused to fix the truck and the head gaskets weren't the only issue. Refused to take truck back. Charged me $150 in dmv fees and were suppose to give me the unused portion back. Dmv fees were only $72 they won't give me the rest of my money back and now ignore my phone calls. Jeremy will tell you everything you want to hear until he gets your money and then you can screw off. Funny enough ive read more reviews with my same scenario with other people and their cars bought from there. I hope they go out of business for what they do to people.

Excellent service. Professional place. Fast and efficient. Great waiting area…read more I was really pleased. 5 stars. I will recommend this shop to my friends and family.

Be aware!!! I was robbed by Robbie C's. For a simple car tow, I was overcharged ($600) and was told…read morethat they didn't accept credit cards which is a lie and I had to pay cash. I wasn't even given a receipt and because I asked for one I was charged $70 more. I was literally scammed!!!

I was having a bad day, my driver side window got stuck down after collecting my thruway ticket and…read morewouldn't go back up. It was snowing this day and so I had a terrible drive to Canastota when I could finally get off the thruway. I was told my the collector to go here. They were friendly, fast, and explained my situation clearly and what they could do. It turns out my electric switch was dead but my motor still work. They said they could run power directly to that and raise it back but they didn't have the part to fix the switch but would call around to find one if I wanted. I said no the window up would be fine. They said ok, put the window up, and then brought it back around front. The best part was; they did it at NO charge. I was dumbfounded. I thanked them and continued on to Boston where I was headed. I was driving home after a month away for work and was excited to be home for Easter. Now maybe they took pity because it was the Saturday before Easter but in any case the friendly staff and willing to do all they could proved that this is a place I would take my car to for anything I needed.

Been well taken care of by Ryan and crew for years. Tires, oil changes, brakes, inspections, you…read morename it!

Bob thank you for being patient with us while getting…read morethrough the stupid error code U029F Best Ed & Olga

Not the same service or quality since the new owner took over. Have given him a few chances and am…read moreso disappointed.