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    6 years ago

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    Verizon - Verizon

    Verizon

    (39 reviews)

    $$

    *The review from Conor is not at this location but I know the location he is talking about and he…read moreis spot on.* The location in Lake Bluff has good customer service and handle complaints professionally and they will work with you. They are salesmen but if you do your homework before you get there you should be fine. The staff is excellent, make sure to ask to speak to the manager Andrew and harrass him.

    I've never had a good experience at a Verizon store, and this time was no different. Came in to ask…read morefor some help installing a new screen protector as the current one had broken (I am a Verizon customer, to be clear). It's not the easiest process sometimes. Guy there flatly tells me no, because if they install it and something happens to my phone, it's a "liability" for them. That's ridiculous. And almost certainly made up, by someone who just couldn't be bothered. I tell him that Bust Buy happily installs screen protectors, for a small fee, and that I've had it done there before. He looks at the screen protector that I brought it, which was bought on Amazon but fits my phone, and explains to me like a child that Best Buy absolutely won't install it unless they sold it to me. WRONG. I head to Best Buy and they immediately put it on for me. Took 10 minutes. Verizon stores are as a rule staffed by smarmy, hipster know-it-alls who think they're more intelligent than you because they show older people how to use cell phones. You can count on being condescended to whenever you patronize one. Happened to me at the Vernon Hills store as well a few years ago. But the Lake Bluff location is consistently terrible. Go to Best Buy. You'll get excellent customer service and you can get better deals on phones and plans there anyway.

    ACI - itservices - Updated October 2026

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