John is Great. Have been a BK Amputee since 1993 and Jon has…read morebeen taking Great care of All my Needs. I Highly Recommend North County Prothetics.

Zack came to see me in the hospital 3 years ago, when I was in a serious motorcycle accident. Since…read morethen, I've been coming to North County Prosthetics and Orthotics, and I couldn't be happier with them. They are usually able to get me an appointment on a day's notice if I really need it which has been a life saver. With prosthetics, things can get uncomfortable quick! I've ripped through liners and broken locking mechanisms, but they always take care of me quickly and professionally.

They were very unhelpful. They didn't understand or even listen to me about my problem. They…read morecouldn't give me a straight answer to very simple questions. I had a very unpleasant experience. They are supposed to be a medically related business, but treat patients very badly.

The voicemail clearly states that the lock is broken. When I asked for my old parts I was…read moreinformed they are still in my leg. Why then was I told that I owe 400.00. I said show me the broken parts you were unable to do so. Now you say the sock was stuck. I would have appreciated knowing that. Instead I'm told I owe 400.00 for a part that is not broken ! I will save this voicemail! Not cool.

I have had YEARS of frustration with this lab. I personally went in 4 years ago for a 'custom color…read morematch' which resulted in many years with a crappy FRONT tooth the wrong color. Very frustrating to me. Fast forward, same tooth and now need an implant, knocked it out ay age 11 and am now 41. Did the implant process, and my dentist ordered a temp 'flipper' (tooth on a retainer). The tooth, as my dentist puts it 'looks like they took it out of a drawer and threw it on a retainer.' TOTALLY wrong color. Thank God for COVID and mandatory masks?? I have to wear this thing on my FRONT tooth for 4 months! My dentists asks them to redo it. New impressions, this is fun. Have an appointment for new flipper 'install,' what do you know, not done on time. Rescheduled, middle of another work day.... and despite the detailed instructions this place 'takes it upon themselves' to grind down the custom abutment in the impressions so, as usual, the flipper doesn't fit. Fun times. Let's waste more time. I'd like to interject, they also did my retainer, 3 years ago, which DIDN'T FIT. This was a separate procedure and I specifically recall the dentist saying, 'this lab doesn't get it.' FOUR encounters of a one star with this company. I can't comprehend how they are even in business. Literally, I am terrified for the final front crown. I will be asking my dentists to use a REAL lab who can read instructions and produce a decent product.

I have used Noel Laboratories for the past 20 years and been very pleased with they're knowledge,…read moreproduct quality, consistency and responsiveness. John and Steve have always stayed ahead of the technological curve while continuing to make mindful decisions between durability, aesthetics and predictability of new product offerings. They have always offered exceptional support providing easy phone access for clinical problem solving, in office visits for complex aesthetic restorative evaluations and an excellent history of warranting their work even when the problem might have been a clinical apparition. I would just like to say thank you Noel for 20 years of support and I hope we both can continue to impact this community with beautiful smiles, our exceptional staff and as much fun in the years to come. I recommend Noel Laboratories highly. They truly are exceptional.

Sad customer service. If you make an appointment plan on waiting a minimum of 20-30 minutes prior…read moreto being seen even if you are the only patient in the facility. This happened to me 4 times. Then when I had an issue I was belittled and spoken to in a very demeaning even argumentative manner. At least the prosthesis fit but wrong size liners were given to me and they hurt my residual limb. The CPO promised I would get the right size and now that he is gone they refuse to honor this and refuse to put anything she said in writing. Very mean spirited office lady. Stay away unless you like being treated this way.

Completely incompetent billing staff! We first had to make 2 different trips just to get fitted…read morethen they demand co-payment and non-insurance covered costs upfront only to have the them screw up the billing. Do not go here or risk of being billed hundreds with no call backs.

I've been to this particular location twice for helped n seeking orthotics to aid n my mobility…read moreissues, I suffered a stroke and have significant left hemiparesiis. As Retired Registered Nurse with over 35years experience in healthcare, primarily in Trauma. Neuro-Trauna Critical Care i also served as a Public Health Nurse n Contra Costa County, California. I Fi find the professionals tgat staff this Clinic yo be ,knowledgeable, easy to work with and very accommodating. I highly recommend them!

Stopped in today Feb 18th and was greeted rudely with attitude. I brought the required paperwork…read moreand they had an attitude about it and said they wouldn't give me my item until they got doctor notes...which were on the paperwork I brought. So they are holding up my surgery date. Both workers there had an attitude and tone of voice set the tune. Don't come here if you can avoid it.

Dr. Goldberg was very sweet and caring. He made me feel very comfortable even with having the…read more"white coat syndrome". He explained everything to me from the situation to the plan of care and discharge instructions. Answered all my questions and was very thorough. Light hands with inserting the IV. Barely felt it and got it right away even when I have been told to be a hard stick. The employees were very kind, soft spoken (which seems to be rare nowadays at clinics/office settings), helpful with explaining how the payment works as well. Highly recommend them for wisdom teeth surgery. Mine are healing just fine almost two months out. Great customer service!

My daughter just had her wisdom teeth taken out and everyone from the front staff, dental tech and…read moreDr. Goldberg were absolutely amazing. Dr. Goldberg was so kind to my daughter and made sure she felt safe and comfortable. Beyond impressed!