Just the best people ever. Ashley got the tech out to us within 45 minutes of our call late on a…read moreFriday afternoon. The whole difficult situation was handled perfectly and professionally at the agreed upon price (which was more than fair, by the way, and better than any of their competitors that we called). There were no problems, no upsell and nonsense. Just came, did what they were there for in the most friendly, professional way possible, and went on their way. Wouldn't ask for a single thing to be different.

The man provided a fast and accurate diagnosis. Pricing was fair. I am going to call them on my…read morenext concern

So glad to have 'Yelp' and 'Google' for business reviews. Found 'KC Water Heaters' on Yelp with…read more5-star ratings. Contacted the owner (Chase) on Christmas Eve(Sunday) after discovering no hot water and unable to light the pilot. Chase stated he would be here 9:00am Tuesday morning. After performing reviews on our current Whirlpool water heater, could not find a positive review for the unit, so decided no matter what the problem, would have a new one installed. Contacted Chase again to let him know to bring a new unit. Chase arrived on time and right off could tell he was very personable, professional and respectful of property. After going over the Whirlpool unit, he agreed it was time to install a new one. What gave me full confidence is his knowledge of the water heater unit operations, venting, chimney importance(flue through chimney) and root cause of the rust(and how to prevent it in the future) which had accumulated on top of the unit. Another factor was the expansion unit which was totally rusted, preventing water from entering. The goal of Chase's satisfaction was to make sure we were totally satisfied with the install, all questions answered and stepped us through the new unit controls, etc. He uses 'Bradford White' water heaters which are highly rated. Chase is a perfectionist, making sure the unit is level, good drainage and secured a couple copper lines which had broken away from the rafter. I will recommend 'KC Water Heaters' to anyone knowing Chase is the template by which all business owners should follow in 'outstanding' customer service. UPDATE: Last month(12/2025), noticed some water dripping from the overflow valve. Contacted Chase to explain the issue. He came out the next day in the morning and replaced the valve at no cost. After checking the main house water pressure, it was right at 80 which is considered high that may have contributed to the leaky valve. Chase reduced the pressure and everything is working fine. Even after two years, KC Water Heaters provides exceptional customer service.

I would give KC Water Heaters 10 stars out of 5, if I could. There are plenty of times I've had…read more"good" or "acceptable" service from those in various electromechanical/plumbing/HVAC-type trades. Usually, it involves having someone out that is just there to get in and out as quickly as possible, doesn't want to be bothered by details, doesn't show a lot of attention to detail, and rarely cleans up well after themselves. That is not KC Water Heaters. I'm almost dumbstruck by how responsive, communicative, consultative / informative, and all-around thoughtful Chase was throughout the entire process. He arranged and quoted everything with a couple of brief phone calls and some photos I texted to him, all within a couple of hours...and then they were out the next day to replace a leaking water heater (showing up on time, no less!). He completely reworked the plumbing and drain lines associated with the water heater, and educated us on maintenance and the effects of water softeners on water heaters (wow, was that an eye-opener). All throughout the process, he even talked us out of more expensive, but unnecessary options, and redesigned the placement of the water heater to make it more supportable and safe. He literally thought of, and anticipated, everything. We could not be more impressed!

Done a great job. Cost little more than the estimate. But Done more work than cost. Less than…read moreanywhere else

I had not one, but two unfortunate plumbing situations happen in my home in 2025. I asked my…read moreneighbor for her plumber's number, and she gave me Mark's contact. At the time, I didn't realize what a blessing that would be. Mark is incredibly experienced, knowledgeable, and friendly. He knew exactly what needed to be done in both situations and fixed the issues promptly. His communication was excellent. I never once had to chase him for updates. He consistently delivered clear, accurate information and kept me informed throughout the process. Mark responds to texts and calls in a timely manner, which is hard to find these days, and he completed the work within the promised timeframe. I cannot recommend Old School Plumbing enough if you're looking for reliable, high-quality plumbing services.

Shot me the service fee upfront. Technician was very professional. Did a great job! Highly…read morerecommended! Will go to them first next time!

I give this business 0 stars! I purchased my tankless hot water heater and had them install it so…read morethat it would be installed correctly and be under warranty. They say they guarantee their work, but this is NOT true! Their worker broke the drain valve when he installed the heater. My basement utility room flooded all over my furnace, etc. When I asked the owner to please purchase a new drain valve and install it for free since the installer broke it, he said that it was not his problem. He said that his installer did it, not him and he no longer worked at the business. He refused to do the replacement, plus I realized later the extreme price gouging he does! Since the, I have had wokers downstairs who saw the job that had been done and said, "let me guess, Schomburg did this work, right? You can always tell it is them, because they do such shoddy work." I wish that I would have known this before. Just giving fair warning to others.

Not a rush to get fixed. I probably should see what the other quotes are...probably a smart move. I…read morealso have a home warranty that might be cheaper. By the name...I would say yes.

The breakdown of costs is as follows: Service call - $64.95…read moreMaterials - $47.25 Labor - $147.50 Total - $259.73 This seems excessive for a part that costs $20-$25 and a job that took 20 minutes. When I attempted to address the bill with the owner, he resorted to name-calling and insisted that the high price was necessary for his nephew's apprenticeship. He refused to listen to my concerns and abruptly ended the call by insulting me and calling me names. This behavior is highly unprofessional.

Very minimal job replacing the shutoff to our washing machine. We supplied the hardware. Spent less…read morethan 30 minutes at our home and charged over $200.00. Over priced for our small job.

We requested a minimal job with all materials purchased. Basically needed a permit and less than a…read moredays worth of work. He quoted almost $6,000 for a job we got for $1300. Said it would take 2 or 3 days and two men. Ya, right. Never recommend these jerks.

James did a lot of work for us. Was very friendly and good at what he does! Price was pretty good…read moretoo! Highly recommended!

After a lot of calling around and getting no callbacks from some other plumbers, we finally took…read morethe estimate of Lon Darrick. His estimate was much lower than the other two; his notes were clear and readable. When I called to set up an appointment, he was personable. On the day, he showed up on time, was very professional, performed the work rapidly, and asked me to review it. I was very impressed with his skill and craftsmanship. I am *very* happy with the work and with the plumber. We will call him again if we need anything else. I highly recommend this young man.

Tim was my tech assigned for my home warranty repair work. He did a great job and was nice to talk…read morewith my concerns. Great company and will definitely use them again for any plumbing issues.

What a fabulous business that truly has the customer at the heart of their business. I had a…read morekitchen sink that wouldn't drain. Arik showed up early and had my plumbing fixed in no time at all. He also provided an explanation of what he did and what he discovered the problem was. I highly recommend their services; caring and attentive with reasonable prices.

Dragonfly gave me a great price to install a new kitchen workstation sink plus a new faucet and an…read moreInstaHot unit. They also installed two new bathroom faucets and shutoff valves under both bathroom sinks. They did a wonderful job and based on what it took to install the bathroom faucets I'm really glad that I didn't try to do it myself because I would have failed hard and would have needed an emergency plumber to bail me out. The kitchen sink was never even a possibility for me to install, starting with it weighs 70 pounds and because it's deeper than the sink it replaced literally everything under the sink had to be replaced and re-plumbed completely. Edward and Shawn were great and I would 100% hire Dragonfly again.

Fair price but went with a different contractor who gave me a better deal and wasn't hires by a…read moresecond company

Technician was personable, professional and efficient. Very pleased with the results…read more They do need better time estimates. It was a full hour from being called that "technician is on his way" until his actual arrival.

I had them come to give me an estimate and possible repair of my bathroom faucet. I booked the…read moreappointment and confirmed it. They called me the day of, but I didn't hear the phone. They dispatched the plumber to somewhere else but said they would call again if he could make it to me. He showed up about an hour later. He said it would be $600 to repair the faucet, or $2100 to replace it. Now, I do not have a fancy bathroom. It's pretty basic so I was very surprised by the price. He pushed the financing, but that was way more than I was willing to pay, so I called someone else.