My experience with Creekside Medical Group has been extremely frustrating and disappointing. If I…read morecould give zero stars, I would. For the past year, I have repeatedly requested referrals to specialists, and it has been an ongoing struggle to get them handled correctly. Referrals have been sent to the wrong specialist offices, information has been entered incorrectly, and I have had to repeatedly follow up and explain the same issues over and over again. This has caused unnecessary delays and made an already stressful situation even more difficult. Unfortunately, my concerns are not limited to referrals. I have also been disappointed by the lack of knowledge and efficiency when it comes to the technology and computer systems used to document visits. There have been situations where it seemed like staff and providers were unfamiliar with the systems they are expected to use, which makes the entire process feel disorganized and unprofessional. The reception staff have also been difficult to deal with. When you ask questions or request assistance, the attitude you receive can make you feel like you are inconveniencing them rather than being treated like a patient who deserves help and respect. What concerns me most is the apparent lack of communication, accountability, and follow-through. Mistakes happen, but when the same problems continue to happen repeatedly and patients are left responsible for correcting those mistakes, it becomes unacceptable. Patients should not have to spend months or years chasing referrals, correcting errors, repeatedly calling offices, or fighting to have basic requests handled properly. Overall, I have had a horrible experience with Creekside Medical Group and would not recommend them based on my experience. I truly hope management takes these concerns seriously and makes meaningful improvements to the way patients are treated and how their care is handled.

PLEASE READ THIS…read more First and foremost, I want to say that I absolutely love my doctor at this office. She is efficient, compassionate, and truly listens to my concerns. This review is not about her, it is about my experience with one of the medical assistants. I was recently told by my primary care provider that I was pregnant based on my lab results. After experiencing bleeding, I was directed to go to the emergency room. The ER informed me that there was a strong possibility I was having a miscarriage and instructed me to follow up with my PCP and schedule an appointment with an OB-GYN. The next day, I called Creekside Medical to request a copy of my lab results because the OB-GYN specifically asked me to bring them to my appointment. Kailee told me she would email them to me no later than 5:00 p.m. that day. Unfortunately, I never received them. The following morning, I went to my OB-GYN appointment without my lab results. Because they didn't have the information they needed, they were unable to properly evaluate what was happening or determine whether I was miscarrying. After the appointment, I called Creekside Medical again. Kailee answered, and I explained that I had requested my lab results the day before but never received them. She responded with an attitude and told me she had sent them "20 minutes ago." I explained that I had specifically requested them the previous day because they were needed for that appointment. Her response was simply, "Well, I sent it." I then asked if I could speak with my doctor because this was an urgent ER follow-up. Kailee told me my doctor was busy and fully booked for the week. When I explained that the ER had instructed me to follow up with my PCP, she told me that if it was urgent, I should just go back to the ER. I asked for her name to confirm who I was speaking with and ended the call. I went back to the ER that same day. The ER staff explained that there was nothing more they could do because it was too early to determine what was happening and that my follow-up needed to be with my primary care provider. After leaving the ER, I called Creekside Medical again. This time, Kailee sent me directly to voicemail four times in a row. After the second time, I started recording the calls. To verify what was happening, I used my boyfriend's phone to call the office, and the call was answered immediately. I also have that recorded. I reported the situation to another receptionist, and the only resolution offered was, "At your next appointment, I'll make sure she apologizes." That is simply not an acceptable response. I am in the middle of what may be one of the most difficult experiences of my life, trying to get medical care while possibly miscarrying my baby. Instead of receiving support and guidance, I felt dismissed, ignored, and humiliated. I also work in healthcare, and I cannot imagine treating a patient, especially one in such a vulnerable situation and way I was treated. Every patient deserves compassion, professionalism, and access to appropriate follow-up care. Again, this review is not a reflection of my doctor, whom I genuinely appreciate. It is about the unacceptable and unprofessional way I was treated by one staff member. I will be reporting this experience because no patient should be made to feel the way I did.

I love Daycation for Seniors! My mom was diagnosed with Alzheimer's last year and we were looking…read morefor care during the week so I could go back to work. The staff is so sweet and welcoming to all that attend their program. They provide balanced meals my mom enjoys and activities to keep her engaged. Each month they bring in musicians, animals and celebrate birthday which is my mom's personal favorite because she has a sweet tooth! They have been so supportive and understanding. I highly recommend Daycation for Seniors if you are looking for weekday care for a loved one.

It's been a few years since I used their service. My husband died from Lewey Body Dementia and…read morebefore his death I was blessed to find Daycation. I worked in healthcare, paid a surprise visit to meet the people at the site. They graciously gave us a tour in which we met some clients, saw a mealtime and how staff sat and ate with the clients. They were very engaged with all and so I signed up my hubby. He loved going, there was a quiet area if they chose to nap and had music enrichment, arts and crafts or just leisure time. I can't say enough about their care with our elderly people.

I am a female and visited this convenient location 2X in the month of April 2026. The 1st visit…read morewas great from the front desk to my care under a female MD to my release with good instructions. My 2nd visit about a week later for a different medical situation was great again at the front desk. However, this time I had a different MD: a male MD. This MD examined the area of concern and suggested 2 over the counter medicines to use for the next few days. His manner of interacting with me was overly friendly, inappropriate . Although this care center is not a Kaiser center, it does accept Kaiser-covered patients. I am grateful for that. With over 35.+ years of Kaiser Medical office visits, no male MD from Kaiser has ever interacted with me in a way that felt too friendly or inappropriate. I most certainly will go back to this urgent care location; all the other personnel were great, but I will choose to see another MD.

They don't honor their own advertised price. We called days in advance and confirmed with staff ,…read moremade an appt and was told upon arrival that their advertised flyer for a sports physical would not be honored and was high school students only. Even though no where on the flyer it said that.

Dr. Chima is fantastic, as is his MA, Charity!…read more I've been going to this office for a few years and Dr. Chima has always been a wealth of knowledge, understanding, patient and thorough. Charity is ALWAYS happy and cheerful The front office staff is not super warm - well not really warm at all.. and they don't exhibit great eye contact which is a pet peeve of mine considering I used to do that same job years ago... but it's a small price to pay for the physician and his support staff.

Disrespectful. Unprofessional. Dismissive. Arrogant. I…read morecan't believe that I was a patient of this practice for 10 years and ultimately treated like this. I was assigned Dr. Roy Harris as my PCP. Although I prefer to have a female PCP, I was okay with scheduling all of my appointments with his NP Janina. She was awesome, but eventually moved out of state. I then scheduled with NP Wendy and was happy for the most part with the care I received. At around the time she retired, the practice brought a female MD on board. I thought, "Great, I can finally have a female MD as my PCP!" Her profile described her as exactly the doctor I had been waiting for. When I called the office to schedule an annual physical with her, I was told NO because Dr. Harris was my PCP. I told the scheduler that I was not comfortable with a male performing a physical and asked to change my PCP to Dr. Michelle Do. I was told that had to be "approved" by someone named Cynthia in the office and I would receive a call back later that day. While awaiting the call back (which never happened), I started reading reviews online and was appalled by the multiple negative reviews of Dr. Harris specifically. At that point, I was not just uncomfortable with having a male PCP, but with him being my PCP. It took two more calls to the office that week to ultimately be told by Cynthia that I could NOT change my PCP assignment. It did not matter to her that in 10 years, I had never had one appointment with him or that I was completely uncomfortable with him. She claimed the practice has a policy about switching doctors. When I asked for the policy via my patient portal, she admitted that there was nothing in writing. Anyone in health care knows that if it is not in writing, then it doesn't exist. She was incredibly rude and dismissive. By the end of my phone call, the scheduler Roberta and Queen Cynthia confirmed the following: If I were a brand new patient, then I could choose Dr. Do as my PCP. Because I was already a patient, I no longer had a choice. (Whichever PCP a patient starts with is who they are stuck with.) If I wanted an annual physical with a female, then I could schedule with a nurse practitioner or physician's assistant. The female MD in their office was not a choice for me simply because my assigned PCP was Dr. Harris. Their supposed "policy" of not allowing patients to change their PCP is completely disrespectful. Brand new patients have a choice but established patients do not. Their website claims to "deliver personalized health care" and that their "philosophy is to provide individualized care", yet they will not allow patients to have a say in who provides their care. Horrible business model.

Dr Irene Chen is at 3100 Douglas Blvd which is a Sutter Medical Foundation Building that also…read morehouses other medical offices. In addition to a Pediatrics Department with 41 exam rooms and roughly 20 doctors for Pediatrics, you will find an outpatient lab, Family Medicine, Internal Medicine and Diabetes Education Center and Patient Education. My boys have been seeing Dr Chen since birth. They are now 6 and 7. We have always been over the moon for Dr Chen. I do have to mention she is not there 5 days a week but with other MD's on staff, we have never had a problem getting in when we needed to. I mean.. I tell my kids not to get sick when Dr Chen is out of the office but you know kids...they don't listen. She is quick to respond to emails, honest about issues and promotes healthy habits for kids. She has a very gentle bedside manor and my boys love seeing her! Thank you Dr Chen for your continued support and taking care of our little love bugs!

Dr. Irene Chen is a WONDERFUL Pediatrician. She has been our pediatrician for almost 15 years. Dr…read more Chen is professional, knowledgeable, kind, and an active listener with our children. She is attentive to the child and parent and will explain clearly her thoughts at appropriate age level for the child and also to the parent. Dr. Chen's staff is personable and considerate. We feel blessed to have found Dr. Chen!

Angela at the front desk is rude. Dr. Teng was great but recently changed her availability to only…read moreWednesday and Friday morning in person and phone appointments. This was not the case when I originally switched to her as my primary care. Dr. Teng also charges for phone appointments which I guess is something new. I had a sleep study done and was told I needed an appointment to go over the results. I told Angela just send me my results. I don't need someone to read it to me for a co-pay. I called today to get scheduled for my free annual physical and Angela made a point to say "Doctor will not be filling or renewing any prescriptions or discussing and other concerns." I should be able to discuss topics with my doctor during my visit. Due to lack of availability and front desk staff being rude I will find a new Doctor as I was also told.

The practice has really declined as it has grown. There is an absolute lack of communication from…read morethe Doctor and Office Staff.

Although not a school or day care, they are exceptional at what they do - family resource center &…read morechild abuse prevention.

This is the "best" walk-in clinic, hands down. I went in with an ear problem and the PA and Doctor…read morewere "outstanding". Very friendly, and took wonderful care of me. I would not "hesitate" to return! Thank you so much!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Booked an appointment for same day care, no wait time once we checked in, the provider was…read moreseriously one of the nicest humans ever, and we were out with meds within a short period of time! Definitely we will be if we have a need