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First and foremost, I want to say that I absolutely love my doctor at this office. She is efficient, compassionate, and truly listens to my concerns. This review is not about her, it is about my experience with one of the medical assistants. I was recently told by my primary care provider that I was pregnant based on my lab results. After experiencing bleeding, I was directed to go to the emergency room. The ER informed me that there was a strong possibility I was having a miscarriage and instructed me to follow up with my PCP and schedule an appointment with an OB-GYN. The next day, I called Creekside Medical to request a copy of my lab results because the OB-GYN specifically asked me to bring them to my appointment. Kailee told me she would email them to me no later than 5:00 p.m. that day. Unfortunately, I never received them. The following morning, I went to my OB-GYN appointment without my lab results. Because they didn't have the information they needed, they were unable to properly evaluate what was happening or determine whether I was miscarrying. After the appointment, I called Creekside Medical again. Kailee answered, and I explained that I had requested my lab results the day before but never received them. She responded with an attitude and told me she had sent them "20 minutes ago." I explained that I had specifically requested them the previous day because they were needed for that appointment. Her response was simply, "Well, I sent it." I then asked if I could speak with my doctor because this was an urgent ER follow-up. Kailee told me my doctor was busy and fully booked for the week. When I explained that the ER had instructed me to follow up with my PCP, she told me that if it was urgent, I should just go back to the ER. I asked for her name to confirm who I was speaking with and ended the call. I went back to the ER that same day. The ER staff explained that there was nothing more they could do because it was too early to determine what was happening and that my follow-up needed to be with my primary care provider. After leaving the ER, I called Creekside Medical again. This time, Kailee sent me directly to voicemail four times in a row. After the second time, I started recording the calls. To verify what was happening, I used my boyfriend's phone to call the office, and the call was answered immediately. I also have that recorded. I reported the situation to another receptionist, and the only resolution offered was, "At your next appointment, I'll make sure she apologizes." That is simply not an acceptable response. I am in the middle of what may be one of the most difficult experiences of my life, trying to get medical care while possibly miscarrying my baby. Instead of receiving support and guidance, I felt dismissed, ignored, and humiliated. I also work in healthcare, and I cannot imagine treating a patient, especially one in such a vulnerable situation and way I was treated. Every patient deserves compassion, professionalism, and access to appropriate follow-up care. Again, this review is not a reflection of my doctor, whom I genuinely appreciate. It is about the unacceptable and unprofessional way I was treated by one staff member. I will be reporting this experience because no patient should be made to feel the way I did.