Early Saturday morning I discovered water flooding the laundry room of my significant other's…read moretownhouse and realized the water heater was leaking. I turned off the water supply rendering the condo with no water. Now what? Who do I call in Lexington, a town I'm not that familiar with much. She called her sister in Versailles but her recommendation of a past plumber she had used previously was closed for the weekend. So I did a search on Yelp first, skipping over a couple of plumbers with some not so good reviews and found Bluegrass advertised as being 24/7 and Shonda C.'s review listed first. She is in my friends list and I trust her reviews. I also saw photo's of the business owner and his family, plus some of his past work, indicating to me I was looking at an honest man. But to be sure, I utilized BBB for a background check and found zero complaints in the past year, an A+ rating and that they were BBB Accredited. So I gave them a call. Ron answered the phone at 7:52 am on a Saturday. This was a huge indicator to me I was going to be doing business with a good company. He told me he had one customer ahead of me but that he would be over between 11:30-12:30 and that he would call thirty minutes ahead of time to let me know he was on his way. He called me back at 10:26 am and arrived in 15 minutes. He assessed the work to be done, quoted a price, then left to pick up a new water heater and associated parts & pieces and arrived back around an hour later. I doubled checked with my sister, who owns five houses, on his quoted price and found he came in little bit less than her prediction. Ron and his son, who was helping him, installed a new water heater, and upgraded the water pipes and gas line, along with new valves on both, to meet today's codes. He completed the work in two and a half hours. We were completely 100% satisfied with the work, his timeliness, consideration of cleanliness and knowledge of his trade. Would not hesitate to call him again for any plumbing needs.

Our kitchen drain clogged somewhere deep and was backing up. I saw the ratings for Bluegrass…read moreRooting and decided to give them a try. Ron came out and cleared the pipe in no time, left no mess, and charged a fair price. He was super friendly, nice guy. Glad we could hire a locally owned small business that cares.

Great service, friendly and quick. Initially missed the appointment window but showed up anyway…read morelater. Fixed my issue and was very good communicating the issues, the fix, and the warranty.

I have been going around and around with this company. I had a new hvac system installed which is…read morea large amount of money. I was shown a place that I agreed to a hole being cut through my brick in the front of my house which was not in anyone's sight line to a PVC pipe just sticking out near my front door. The hvac supervisor was made aware of my issue the day of installation and I was told he would contact me. Guess what.... that has never happened to busy to reach out to a very unsatisfied customer. When I call their customer service everyone seems so helpful but all they do is listen with no action. I would not recommend and am very disappointed, to spend that much money and hate what they did to my house is very upsetting and the company sure doesn't seem to care that they have a unhappy customer!!

The problem has been corrected, and I am now showing an increase in my Comfy Club Membership to…read moreinclude the extended warranty. Thank you.

Five minutes work to unplug a drain. $630 dollars. It won't happen again…read more Go somewhere else, he was there and I needed to get it unplugged. Never again will I use them.

Our issue turned out to be a little more complicated than we first thought, and needed parts and…read moreservice beyond what Wildcat could provide - but the owner was very thoughtful while listening to our issue and then was very honest and transparent that we would need to find a plumber that could handle that type of issue. Really appreciated his being so forthright and not trying to get involved in something just for a paycheck. Will definitely keep them in mind for future projects!

Excellent service at a fair price! Helped us with a complicated dishwasher installation. Would use…read morethem again and highly recommend.

Jeff answered his phone quickly, agreed to come and was here exactly when he said he would be,…read moreexplained the problem to me so that I could get it, and fixed it in very reasonable time, at a very reasonable cost. He came to work when no other plumber would, and I had called at least ten. He is now top of our list, and the first call we will make, in future. So appreciative here!

Jeff arrived is a shot time and solved my dad plumbing issue right away. My dad said that he was…read morevery professional and reasonably priced. I highly recommend Drain Works for any of your plumbing issues.

Mike really hooked it up. I had an issue with a bad drain from my kitchen that I couldn't snake and…read morehe located where the clog was in the crawl space under the house and gave me options on how to proceed. His recommendation was to replace the existing old cast iron pipes but said he'd be able to do just that one section so I could save some money. I'll definitely call him back as the need arises with any other issues. He's honest and good at what he does. What more can you ask for in a plumber?

From the owner: We pride ourselves on our exceptional customer service and want to work with you to come up with…read morethe most cost-effective solutions that exceed your expectations while remaining mindful of your budget. We understand that sometimes funds are tight, so in the event you have experienced a more intricate issue that will require the replacement of heaters, fixtures, or piping, we can offer financing options that will allow the job done correctly the first time and you to get back to focusing what really matters.

Honest and reasonably priced. How nice to find such a service. They are now our plumbers of choice!read more

Arrived on time and got everything done as expected. Tim and Mason great to work with.read more

When DAUENHAUER WRECKS IT ALL - WHO YA GONNA CALL? [Lex, KY…read moreAREA] Reached out to Day's Plumbing Supplies after a disastrously nasty visit and experience with/by Dauenhauer Plumbing. Day's Plumbing recommended several Plumbers I think you can trust. I can give you other names but you can call Day's too for input. I spoke to a few local plumbers and they were helpful/honest and seemed full of integrity. Returned my calls unlike DAUENHAUER. Today I met Master Plumber (of 68 years via family plumbing expertise) Mr. David Wiseman. Serious, dedicated and so polite - TRUSTWORTHY! Fixed the mess Dauenhauer left us to cope with for five days! Then replaced the Faucet we asked DH to deal with. All this done at 75% less than the cost the inexperienced company folks at Dauenhauer were going to charge. But one WISE PERSON TO CALL IS Mr. DAVID WISEMAN - SUPER PLUMBER TODAY IN MY EYES. [He may be the person to call for small jobs these days - but he calls back, turns up on time and knows what he is doing if he commits to your required needs. He will tell you if he cannot do it!] Sounds like he has been at this over 45 years too. Cleaned up and recycles used parts - a supreme pleasure to have met with him, chatted and viewed the work he did to my complete satisfaction.

From the owner: Residential plumbing repair and related remodelingread more

We had sewer backup from tree roots in the line before it reached the main. Erick worked very hard…read moreto locate path of the line and presented several options with pros/cons and cost.

Cody did a great job repairing the broken pipe leading to the outside spigot. He was informative…read moreas he worked and very polite. I would not hesitate to call this company again!