Early Saturday morning I discovered water flooding the laundry room of my significant other's…read moretownhouse and realized the water heater was leaking. I turned off the water supply rendering the condo with no water. Now what? Who do I call in Lexington, a town I'm not that familiar with much. She called her sister in Versailles but her recommendation of a past plumber she had used previously was closed for the weekend. So I did a search on Yelp first, skipping over a couple of plumbers with some not so good reviews and found Bluegrass advertised as being 24/7 and Shonda C.'s review listed first. She is in my friends list and I trust her reviews. I also saw photo's of the business owner and his family, plus some of his past work, indicating to me I was looking at an honest man. But to be sure, I utilized BBB for a background check and found zero complaints in the past year, an A+ rating and that they were BBB Accredited. So I gave them a call. Ron answered the phone at 7:52 am on a Saturday. This was a huge indicator to me I was going to be doing business with a good company. He told me he had one customer ahead of me but that he would be over between 11:30-12:30 and that he would call thirty minutes ahead of time to let me know he was on his way. He called me back at 10:26 am and arrived in 15 minutes. He assessed the work to be done, quoted a price, then left to pick up a new water heater and associated parts & pieces and arrived back around an hour later. I doubled checked with my sister, who owns five houses, on his quoted price and found he came in little bit less than her prediction. Ron and his son, who was helping him, installed a new water heater, and upgraded the water pipes and gas line, along with new valves on both, to meet today's codes. He completed the work in two and a half hours. We were completely 100% satisfied with the work, his timeliness, consideration of cleanliness and knowledge of his trade. Would not hesitate to call him again for any plumbing needs.

Our kitchen drain clogged somewhere deep and was backing up. I saw the ratings for Bluegrass…read moreRooting and decided to give them a try. Ron came out and cleared the pipe in no time, left no mess, and charged a fair price. He was super friendly, nice guy. Glad we could hire a locally owned small business that cares.

Jeff answered his phone quickly, agreed to come and was here exactly when he said he would be,…read moreexplained the problem to me so that I could get it, and fixed it in very reasonable time, at a very reasonable cost. He came to work when no other plumber would, and I had called at least ten. He is now top of our list, and the first call we will make, in future. So appreciative here!

Jeff arrived is a shot time and solved my dad plumbing issue right away. My dad said that he was…read morevery professional and reasonably priced. I highly recommend Drain Works for any of your plumbing issues.

The problem has been corrected, and I am now showing an increase in my Comfy Club Membership to…read moreinclude the extended warranty. Thank you.

Five minutes work to unplug a drain. $630 dollars. It won't happen again…read more Go somewhere else, he was there and I needed to get it unplugged. Never again will I use them.

Great company, arrived on time, completed job, and super nice. Will definitely call them again.read more

I've been using them for 20 years, and they've never let me down. I accidentally called the big,…read moresimilarly-named company with the blue vans this week for service, and they (the other guys) wanted almost $600 to change out a pressure switch. Luckily I had a clue as to what a pressure switch should cost (It's really just a switch) so I paid the service call fee and sent that company packing. I bought and installed my own pressure switch for $30 locally the next day, but that didn't fix it, so I called MY guys at Fayette PLUMBING and HVAC. They quickly diagnosed a blown fuse I'd missed and got me up and running. Stayed another 20 minutes testing the system to see if it would blow again, and so far all is well (knock on wood!) During the wait, the friendly, knowledgeable tech taught me how to read codes on the control board and gave me some great advice on keeping the system running well. Their charge? $100. A great value, any day of the week. HIGHLY RECOMMEND!

Highly Recommended. They installed a new hot water heater back in April They were quick, friendly,…read moreand fair pricing. We had an electrical storm Friday night and they came out this morning and assisted with resetting the hot water heater. Very efficient, very fair, and very friendly.

My fiancé's water heater went out. Burkes came out immediately, had a new one installed within a…read morecouple of hours. No one even missed a shower. We'll definitely use them next time we need plumbing or sewer service.