We reserved Ace Charters to provide transportation from the Vancouver cruise ship docks to our hotel near the airport. When we disembarked from the ship I called as instructed by Ace Charters. I was told to go to a stand near the buses. I went there and the coordinator for the buses said they, Ace Charters, were having a problem this morning. I called again, talking to another person at Ace, and was given conflicting instructions as to how to get picked up. We were told to go up on the street and wait by the curb, as were others with reservations. Other Ace customers were told to go back downstairs again. We were rescued by the very nice folks working there at the cruise terminal bus station when they came up and said we had to go back downstairs and wait. Long story, short lots of walking with heavy bags and an hour of conflicting instruction from multiple people at Ace. One positive note, the driver was very nice and helpful unlike his office. read more