Yami was very helpful I went in on asking question I'n regards of sending money to Mexico took her time to help and explain what I needed very grateful thank you and keep it up read more

Yamilex is extremely RUDE, UGLY and NASTY to customers. I have been happily coming here for years and I cancelled services today only because of her. I witnessed her degrade a young mother and her children over the amount of money they had in their account. I witnessed her refusing service to a customer who simply asked her a question. I, myself, had a question about account services and all she responded was "I don't know" She honestly doesn't seem to know anything. Thankful for helpful people like Marisol. read more

Manager is very rude to customers. Services were terrible, will never come back and don't recommend anyone else going either!

For some reason they couldn't verify my check so I tried a different branch and they were able to verify it right away Those girls are lazy read more

This place is THE WORST PLACE to cash your check. I go in with a check from my insurance (under $70) and got charged +$17 in fees!!! There are SOOO MANY FEES that they don't advertise and are not upfront about. I'll list the ones I have on my receipt. The Check Cashing Fee was 10% because of the low amount (that's what I was told even though the board advertises 5% for this check from an insurance), there is a $3.00 Enrollment Fee for new customers, there is a $0.99 Bank Processing Fee. It doesn't stop there. They MAKE YOU open something called a "Flare Account" (every new customer HAS TO DO THIS) that is a pre-paid card. That alone is $3.00 to open AND on top of that you HAVE TO deposit a minimum of $7 into the account (so that's another $10 you're not getting in cash). ALSO that "Flare Account" has a MONTHLY FEE of $10 A MONTH!!!!!! WTF!?!?! They also asked for Social Security and 2 references to sign up with them. AVOID THIS PLACE AT ALL COSTS!!!! At least the girl behind the counter was nice. read more

Thanks Cynthia for being so kind and patient! Made my transaction smooth and stress free. Hope you have a nice day!

Yami was a very helpful clerk. I came in needing to pay a parking ticket and even though they usually don't help out apparently, they helped me because they weren't busy. It was a big headache taken off of my shoulders thanks to her generosity. read more

Was getting my loans here for some time with all my information provided okay. With no issues... Till one day I tried to get a loan again.... I got treated bad like shit and also had to prove I still had a job... I been working at my job for 26 years! This short fat girl with tattoos on her hand treated me like a thug! Disappointed big time!! I will never go there again. I will find a spot that appreciates me. read more

Stay away from this place, they will rob you!!! Took out a loan and and tried to pay it today and said that it was default and the due date was when I took it out lol??? Then I just tried to pay it with my atm, mind you I asked if I could pay by atm and they said yes with no charge. So on top of my loan they charged an extra $3.95 to take out the money like an atm machine and I complained about the situation and ofc they make a bullshit excuse. Nickel and dime here. Lady said she couldn't do shit about it. read more

Only stopped because it was on the way home...Went to cash my check. 12 people in line only one window open. 3 people in the back window walking around. I finally get up there.. 3.5% of HIGHER if you want to cash your check. Wow. Save your money and choose your local liquor store. normal is 1-1.5% . imagine cashing your check and they take $80 out?! loll. stick to your bank or a local liquor store read more

I was in the area and needed to grab a money order. The sign says open and says it's open until 7pm. I am there at 645. Doors are locked. I'm trying to get the attention of one of the clerks. No luck. All I see is her picking her nose. Really digging in. Then she eats it. Omg. Stay away. read more

It's a long process to get a payday advance. Also since I lost my job I was unable to pay them off on time. I was assigned to collections! Man!!! Horrible experience the people from the collection agency were harassing me at work and my personal time. They were total jerks. Lack of people skills. I will never borrow money from this insane company. I've had horrible experience. If you can't pay on time or have financial problems be ready for mistreatment and harrasment. People act tough over the phone but cowards in person. read more

This is the worst check cashing place ... there is always a long lines .. with one person working .. very rear that there are two ppl . The customer service is. Horrible. -- I went to retrieve money off my card and they told me that the machine wasn't working.. so I asked (and the lady said I don't know if they're going to fix it or if we're going to have it anymore) I have never been to a check in the cash please or you cannot receive cash off of your (golden state advantage card ) smh .. I will never go there again read more

WARNING-BEWARE OF FAKE MONEY!! I went there yesterday after work to get an advance on my paycheck and got $255. I was given hundred dollar bill ...another hundred dollar bill... a fifty dollar bill and a five dollar bill...drove a block and a half to the Wells Fargo automated drive thru to deposit the money and the ATM machine would not accept the $50 bill that was just given to me 2 minutes ago, So I thought that was strange and the bill felt different than the other bills but still was not sure it was fake...so I drove back and spoke to the same teller Maria and asked for change for the fifty she just gave me (mind you this was 4 minutes later) she said okay so I gave her the $50 and she gave me change. As I was leaving she called me back and said sir sir the bill was fake. I told her that was the exact bill you gave me 2 minutes ago and a big argument ensued, She said she had to call her manager a guy named Carlos..but wanted the money back ...initially I said no...finally I said you know what ..."just to show you I am not a thief like you guys I will give you back the money you just gave me, Of course once she got the real money back, she called called Carlos who told her to tell me to call Corporate...I called corporate and they couldn't care less and said someone would call me back within 48 hours..wont hold my breath, IF I WAS A SCAM ARTIST ETC...DON'T YOU THINK I WOULD JUST HAVE WALKED OUT ONCE THE REAL MONEY WAS GIVEN TO ME AND TOLD THEM TO F. OFF..but no I did the right thing. Honestly I have a good office job and make $50,000 a yr and only go here every once in a while to get money to buy artwork on the weekends at estate sales where I can double or triple my money. I am not your typical ACE customer. As we argued she kept on saying you have to count the money before you leave. I kept telling her you idiot I am not saying you didn't give me the $255 I am saying the $50 was fake. I said play back the tape you have on the bottom of the glass window,,,it might be able to show that the serial number on the fifty was the same that you just gave me but they refused to view the tape. Look $50 is not going to break me but I was so angry I went down the VAN NUYSPOLICE STATION and filled a counterfeit fraud report,,,and they took the bill for evidence ..They in turn are going to turn it over to detective team who will investigate it. I will tomorrow also file a claim with the Better Business Bureau. After I pay them what I owe I will never go there again..I swear on my mothers grave everything I have posted is a 100% accurate, Not sure if this was an honest mistake on there part or they got stuck with the bill and thought I was a sucker where they can unload it on to me...besides screwing me out of $50 bucks there customer service disgraceful..I know lots of people and am going to tell them NEVER GO TO ACE!!! read more

never us overdraft ! they will charge you 15$ fee for each transaction separately ! even if your transaction is $2 you will pay them 15$ so you will end up paying 17$ for using 2$ !!!!!!!!!!!!!!!!!!!!!! read more

I have had to get a loan 2 times and I have gotten them from this location and it is always such a fast and easy process and the ladies working there are always nice and have a good attitude. read more