I've been a proud member of UFCU for almost 20 years, and it's the only financial institution I…read moretrust with my banking. Unlike traditional banks, UFCU embodies everything a great credit union should be: reliable, customer-focused, and forward-thinking. Their staff is always extremely friendly and helpful, whether I'm visiting a branch, using their online banking, or calling them. Their app and online banking tools are consistently up-to-date and easy to use, making it effortless to manage my finances no matter where I am. I love that funds deposited are immediately available, which is something I've rarely experienced elsewhere. On the rare occasion when I've had fraudulent charges on my card, UFCU has acted swiftly, restoring the funds to my account in no time--far faster than the weeks it took a big-name bank to do the same. Their loan rates, including auto loans and lines of credit, are very fair, and they always go the extra mile to ensure customer satisfaction. UFCU's extensive network of branches in Austin, along with shared locations across the country, makes it incredibly convenient to bank no matter where life takes me. The free ATMs pretty much nationwide are an added bonus. For anyone in Austin--or anywhere else looking for a dependable, customer-first credit union--UFCU is the clear choice. It's a place I plan to bank for the rest of my life, and I can't recommend them highly enough!

I went in to UFCU for the very first time seeking to apply for an auto-loan. Becky Schlapkohl has…read moreto be one of the sharpest, most knowledgeable employees, possibly managers, of UFCU and the credit union world. Every question I threw at her, from different angles, she was able to explain. Kind, patient, and sincerely eager to help. She communicates directly with the loan underwriters, so you can have her forward other things to them to increase the chances of your loan approval or a better loan rate. Often they'll ask you if they need extra things, but in my case it was great to hear her being willing to pass extra information on to them. The one thing I am truly wanting to see there, which they may have and I just didn't look around well enough as I was a bit tired, are private rooms. Rooms where we discuss Business without anyone else hearing revenue and profit numbers, etc. I'll be shopping for a great business bank/credit union here soon, and I'm hoping to see some private rooms at the UFCU near where I live. *** First impressions will forever be Everything. And my first impression of UFCU, at the age of 34, was notably Excellent. I *Highly* recommend Becky Schlapkohl at this location.

Charged me 2 times to pay off my loan spoke w Amy informed her not to charge my card again (first…read moretime Over charged me 3 dollars) I told her I didn't care keep it don't charge my phone again as I am in the process of paying for my Mother in laws funeral she assured me she wouldn't and would send an email w the receipt took my email address down - Welp charged it a second time no joke I called to discuss this and got someone named Ashley who legit may as well have called me a liar cuz "we show only one payment" I emailed her at dartmouthfinancialllc@vmsemail.info while on the line to show her 2 charges and she's like well I'm gonna have to call home office won't provide me information. Mean while my mother in laws funeral is tomorrow and now I'm in a financial situation because of them! No care or compassion and Ashley's demeanor was less than professional or customer service oriented!

Sylvia Ramirez is a sweet heart and she helped me even though i was rejected by everyone. Thank…read moreyou Sylvia

Main phone number would not answer and I needed exchange ASAP. So I trekked down here to an empty…read morekiosk. The manager's number, which was nowhere near the Austin area code, picked up and I got an apologetic person who told me BOTH of his employees were either on vacation or sick and to call the same number that just sent me to voicemail. More people showed up with the same disappointment. If you can not confirm this location is open and has your currency, DO NOT GO.

My credit union doesn't do currency exchange, so I needed to go here. It's about the closest…read moreplace, and since it resides in the Barton Creek Square, it takes 3 buses to get here. I requested one of the non-main currencies, so they had to special order it. They didn't tell me when it arrived (it took a couple days they said). I had to call to find out it was ready. This is no frills and it is very straightforward, yet it got the job done, so I appreciate it. To achieve the next level of my self-actualization, I needed to get this currency, so as meh as they were about it, they helped me complete this step in the Goal achievement process. I love people who help me achieve my Goals.

The whole team is so sweet and helpful!! They always respond quickly and respectfully.read more

I've been a loyal customer of State Farm for many years now but will be leaving. They will not give…read moreme nearly enough for my totaled vehicle to go out and buy the same one (in other words they refuse to make me whole). Hours on hold, agents never returning calls or emails! I'm done.