I am 61 years old. I have been using banks for over four decades. Therefore I am aware of…read moreacceptable acts of customer service. I had the most unpleasant experience at this drive-through location. The teller was so incredibly rude, incompetent & unpleasant that she would not even give me her first name because she knew she was going to be complained on. I was driving a 1993 Chevy (that still runs like it is new, by the way) & I believe she saw my car, decided I was trash from my old vehicle, so she treated me like trash. We are all humans. The woman who waited on me is most definitely deficient in kindness & humanity.

I've always had great service when I run through the drive through here to deposit checks. They…read morehave the crazy video cams so you can actually see the tellers that are handling your money which partly creeps me out and then is partly really cool! The architecture is in the standard Frost Bank style - concrete, limestone, native plantings in the Hill Country style, very nice for a bank! I'll be back time and time again!

We needed a branch with lobby open hours on Sat. The team here was friendly and helpful, and we…read morewere able to quickly complete our banking transaction.

First time to come to this branch. Ladies behind the counter were very nice and helpful. I have…read morenever had a problem coming to or using this bank. I take that back I have had one problem they recently switched their online payment to having to go through a third vendor that requires too much personal information including your password and username to your bank account. I've said this in the past so I will repeat it I will never hand out my password and username to all my money to anybody. So it's a pain in the butt but I drive-in to a branch to make a payment.

Tekia is awesome! She made the title loan process so easyread more

Ms. Middleton was very helpful and the wait time was under 5 minutes, the staff was very…read moreprofessional.

National Pawn & Jewelry on Airport Blvd Austin, TX. was instrumental in helping me pay most of next…read moremonth's rent, and we are so glad that our items were accepted, for their value, to help cover our apartment's monthly lease. I was crying tears of joy, while they counted out the cash. I thanked them, repeatedly, because I was facing homelessness. Mr. Reuben and his Staff are God-sent Angels, on earth, during these financially challengingly times, while our nation returns back to normalcy. June 11, 2021 Ailsworth

The last 2 times I have been to this little shop, I have got nothing but great friendly service and…read morethey will work with you on a price so that you walk out happy! This is if not the best pawn shop in south Austin! On another note, they are open until 8 when every other shop closes at 7, these people know what customer service is, most people are still sitting in traffic at 7 trying to get to a pawn shop to make a last minute pawn/loan! A+

Mikayla was super helpful! Fraud detection was immediate, and they were very flexible with me!read more

Been using these guys for over a year now and couldn't ask for a better experience. I left Wells…read moreFargo after over a decade of banking there and couldn't imagine the contrast between the two companies. They have all the online conveniences that you need, though with a little less flare. Someone always greets you when you walk in and they always offer you a drink from their wet bar, what bank does that? I own a local business so I do all my business and personal banking through them. No useless fees or requirements. I hope to do business with these folks for a long, long time.

I have gone out of my way to post a review, which I almost never do, because of how strange this…read morewas. I showed up today to cash checks (my employer banks here), and despite a long wait with no one else in line, I was patient. It took awhile to cash them but I get it, it happens. Finally the money arrives and without counting I put it in my wallet. I stay there to send a few texts because as I said, there was no one else in line - and suddenly hear the teller talking over the speaker again, but she sounds annoyed, "ma'am, I need you to send that back. I gave you the wrong amount." I checked it and sure enough, she was right. She gave me an extra hundred dollars. So I told her, "yep you were right I'm going to send back the $100!." she immediately changed her tone to even more annoyed, and says "No, I need you to send the whole amount." At this point I'm already late for work and know that if I argue with her it will take even more time, so I give up and send it back. She doesn't apologize or anything once I finally receive the money, as a matter fact her voice almost sounded more joyful whenever I explained how she was making me late. As a service industry person myself, this was the weirdest and rudest banking experience I've ever had. As a teller, if you make a mistake like that, it's on you. Once you start treating the customer like a criminal (I must have used Jedi mind trick to get that money from her), you're the bad guy. Also, I've never had a bank teller do this in my life - that's a pretty big mistake to make. Disappointed because aside from this instance they've always been great. I don't know why I got treated like I stole the money, but I'm still glad I complied and did as she asked even if she was totally impolite and out of line.

Terrible and unprofessional customer service from Jonathan Martin in regards to a online scam…read morethrough shoppingink.com. I've banked with Horizon in Austin and Salado for 4 years and closed my account today after the branch on Technology blvd treated me as if I was the scammer. I did all the necessary steps to report it and even paid 5 dollars for a new card to protect the bank and myself from any further charges. They temporarily refunded the money to my account until the fraud department received word from a completely different website that refuted my claim saying I received the product and that I was just trying to not have to pay for it. Instead of contacting me to investigate further they decided to put a debit dispute revoked for 81.90 on my account. As if I would bank with them for 4 years then decide to start scamming with my account. Ridiculous. When I went to the branch to withdraw my money and close the account and contact the BBB the drive up teller I was contacted by was very unprofessional and rude when I asked for a pen that I did in fact need, he got frustrated and yelled " I JUST ASKED IF YOU NEEDED A PEN!" Not really what I expect from Horizon so I inquired who I was speaking to and was ignored on that question but to my great surprise I looked down at the withdrawal slip and it says J Martin. Definitely not recommending the technology blvd branch of horizon to anyone of friends but the one in Salado has a great staff that actually cares about its clients.

Fast and personable customer service. I needed a notary, ASAP and remembered there being a sign for…read moreone from passing this place many times before. I went in, met Zoe who was friendly and professional, and was out in a timely manner. I left a happy and satisfied customer. This place is now on my radar! I had one document notarized: $20.

Very nice and professional. Quick in and out. The notary…read morewas helpful in filling out papers. I recommend this business