Absolutely unacceptable and mind-boggling experience. I…read moredropped off three area rugs and paid $370 to have them cleaned. After waiting over two weeks, I finally had to call because they had lost my contact information. No big deal. When I went to pick them up, the receptionist, Crystal, cheerfully told us the rugs were "all fluffed up" and ready to go. I also noticed one invoice listed one of our rugs as 120 square feet, even though our largest rug is only about 80 square feet. As soon as we got home and unwrapped them, I was stunned. Not one of the three rugs had been properly cleaned. I could maybe understand if one rug had somehow been missed, but all three? Every single one still had the exact same stains, the same dog hair, and even the same pieces of bark mulch that were on them when I dropped them off. They were in the exact same condition as before. It honestly felt like I was stuck in the Twilight Zone. We took them back first thing the next morning and showed the rugs to the receptionist in person. We were told they had been steam cleaned once. Based on the condition they were returned in, I do not believe for a second that happened. They looked like they had simply been rolled back up, wrapped in paper, taped, and handed back to us. That's it. I honestly don't know whether they thought we wouldn't notice or simply wouldn't question it, but anyone looking at those rugs could immediately see they hadn't been properly cleaned. To their credit, they did agree to issue a full refund. However, after losing our contact information, charging us for an incorrect rug size, returning all three rugs in the exact same condition they were dropped off, and then telling us it would be another two weeks because they were going on holidays, I have absolutely no confidence in this business. We've already booked another rug cleaning company with an excellent reputation for a lower price, and we're expecting a much better result. I would not recommend this company!

From the owner: We have been doing business as Sears for the last 30 years. When choosing New Look you will…read morecontinue to receive our award winning service and great guarantees. You will also be supporting a local business with all local employees. We look forward to working with you on all your home maintenance needs. Call to set up an appointment today 604-792-0900.

The owner Terry was sharp, efficient, friendly and priced appropriately. Highly recommend utilizing…read morehim for your next carpet cleaning!!

What happened with this guy?…read more A few years back, during the pandemic, Terry was helpful in cleaning my carpet. Yeah, he shared his controversial beliefs without being asked which was odd and uncomfortable, but he did the work. Fast forward to 2026, after thinking he had retired then being referred to him by another business, I tried his services again. After he arrived and talked at me for about 20-minutes, I took my dogs for a 40-minute walk while he was to clean a 3'x10.5' area. Upon my return he was packing up his supplies and said he was done. I believe all he did was spray Odoban, scrape his vacuum over the carpet and call it good. The carpet showed no sign of deep cleaning and these few weeks later the smell has returned... Odoban wears off, which explains why he left me with a bottle. Bottom line, Terry talks your ear off, you have a 50/50 chance he'll do the work needed, then has the audacity to charge $200 regardless. Also, he complained about his clients, and complained about Bellingham PD, then before he left he also managed to make derogatory statements about "illegals" driving up from Seattle and stealing his work. A "professional" spraying Odoban on carpet is not cleaning and certainly not worth the $200 he charged. While I prefer to entrust local businesses, I cannot use or recommend this one. I do NOT recommend this business, and I won't try a 3rd time.

Great company to clean your carpets. We've had a number of carpet cleaners over the years with…read moreless than stellar results most of the time. When Jeremy arrived (early which is a huge plus!) they got right to work walking through our house, noting the stains and high traffic zones. We left them to their work and went out. They did a fantastic job and then locked up and left right on time. When I got home the first thing I noticed was the clean fresh smell permeating throughout my house and perfect, stain free carpets! If you need a carpet cleaner look no further....call Clean Evolve!

Booked a cleaning Friday for Tuesday afternoon. When booking, asked the price to clean 2…read moremattresses. The person I spoke to could not find a price and said she would get back to me shortly. 1 hour later, I phoned back for the price. Between $75-100 each mattress. I said can you be more precise for a Queen size. Put me on hold again and finally came back and told me that it won't be more than $80 each, and that she will put it on my file. I said OK, book me in for Tuesday. Tuesday afternoon comes and no show. I phone and I'm told that there is no booking. My file is there, Tuesday afternoon is there but I wasn't booked. I said OK, somebody screwed up, when is the next time slot? Thursday and 2 mattresses will cost you $170. I said I was quoted $160 and I was told that it was put in my file. I was told that there is nothing in my file for $80/mattress and their price is $170. Not smart......I went to another cleaner for only $70/mattress. Very poor client relations.

I have a character house, with an attic suite. The Berber carpet in the suite is over 20 years old…read moreand had not been cleaned in many years. I called Snithwerks, as a friend had recommended Dave & his company highly. Dave made the appointment and was really helpful. I received a call from Dryden, the service technician, on the day of service to say he could come a little early if that worked for me which it did. He arrived on time, and efficiently got all of his equipment upstairs and went to work. He did an excellent job, paying special attention to some extra dirty areas. He then got all of his equipment down the stairs and outside without a lot of clamour. He made it a painless and easy matter to have him here to clean the carpet, and succeeded in restoring the carpet to its proper aspect. I recommend Smithwerks and Dryden with no reservations, you will not be disappointed.

I have used Smithwerks for my carpet cleaning needs for 3 years. The technician always arrives on…read moretime and does an excellent job of making the carpets look new again. I also like the communication the company provides up to and after the work is completed. Freddie was lovely to work with. Very professional and thorough. Aldo the services are well priced. I highly recommend Smithwerks for anyone searching for a carpet and upholstery and cleaning company.

I now use Greenworks exclusively for cleaning. The truck mounted cleaner ensures a deep clean…read more The carpets will always be damp after cleaning- but drying time is a fraction of others. I don't expect heavy furniture to be moved (who would) but small items are always moved for cleaning. Some pet stains just can't come out- but the additional effort and focus was there. Thanks Sean!

Manuel from Greenworks came and did multiple areas of our house. We have had Greenworks before and…read morehave also been happy with their service but today was above and beyond. Manuel did a thorough inspection of everything before starting and then his attention to detail throughout the job was something we haven't seen before. Understand Greenworks has always done a great job but this was next level. Our tired and battered rugs look new again, simply amazing. The whole process from quote to service to invoice was first rate. We will continue to use Greenworks and will be asking for Manuel for future work. I would sugggest Manuel's level of work be the standard. In a time where work quality and effort may lag, there was nothing lagging today.

These guys are really, really good. They made my older carpet look like new, arrived when they said…read morethey would, and at a very reasonable price. They moved all the furniture and put it back like it had never been moved. When they left, except for the clean carpets, you wouldn't have known they'd been there. True professionals is what I would call them, and on top of that, very nice people. Will use them again every time.

I called last minute and they could still help me out! Timely and beautiful work! Would recommend…read moreto anyone.

Response back to the owner operator Jack F. I think the man…read morethat came to my house was called Brad. He had relatives on Vancouver Island and was very friendly at first. I posted my original review 8/29/19 under the name Dawnana D. It took Scotties until 6/8/21 to respond back to my review. That's 2 years later, you call that customer service? In your response back you say the customer is having a bad day. I was NOT having a bad day you did a really BAD JOB, I stand by this 100 percent. What I felt was ripped off! All I wanted was a fairly clean carpet not a miracle. I was unsatisfied with the job. Brad was angry as he had to come back and gruffly said "what do you want me to do ream on it?" He then refused to do anything at all. This encounter was abusive and unprofessional, I think Brad was the one having a bad day and then ensured I too was going to have a bad day. What a despicable way to treat a senior I felt threatened. I believe this is probably the result he wanted after all I paid cash and there was nothing I could do about it. A real hit and run experience. Abraham Lincoln said, "You can fool all people some of the time and some of the people all of the time but you can not fool all the people all the time. I am not your fool you owe me, thus this scathing review which is true and accurate.

From the owner: Our business offers alternatives to Truck Mount water based Steam cleaning. We utilize ULM (Ultra…read moreLow Moisture) cleaning methods. We specialize in both residential and commercial floor and surface care. All our chemicals are environmentally safe for people and pets and the environment.

Carlos did a great job with the carpet cleaning for our property. He was on-time, courteous,…read moreprofessional, and cleaned up after the job. Scheduling and quoting process with Diana was easy and efficient as well. Overall a very good experience.

Move out cleaning job. Jackie, Yani & Janeth did a great job! Will def use them again.read more

Very knowledgeable these guys, the best in the business, I'll be recommending to anyone that comes…read moremy way, skilled, meticulous, and great overall value.Incredible work in all regards and showed up 15 minutes early, 10/10 on service and punctuality!!!

We have had Tim come to clean our carpets and he does a fantastic job. His work ethic is excellent…read moreand works hard together satisfy his clientele. Highly recommend!