They left my parents house trashed. They won't return phone calls to fix the situation. My…read moreparents are 70 & 73 years old. My dad has Parkinson's So if you are elderly or your parents are...stay away they will take advantage. They took the $59 but we had to ask for the tech to change the filters and he left the side of the house a disaster. He also said they would call back in a hour to go over financials. Haven't heard a word except "someone will call you back" not that we want their business. They should sell it back to the old owner who knew how customer service works!! STAY AWA!!! If I could have posted without a star I would have!!

Extremely disappointed with their customer service. Called and asked for an emergency service due…read moreto us being a part of their "bi-annual" service agreement and was told that didn't matter and we would have to wait till Monday. I asked why we paid for annual for emergency service and upkeep and was told that it didn't matter, we would still have to wait till Monday. I then asked to cancel the annual service agreement and they said "no problem, you're off" and hung up! I called back and asked to speak to a supervisor and they said one would call back, nothing. absolutely horrible.

I have used plenty of home service companies. Pretty Cool AC has been the most thorough and honest…read morecompany I have worked with, ever. I have used Pretty Cool AC on two separate occasions. Trey was my tech both times. Knowledgeable, honest, friendly. Pretty Cool AC serviced my units in Rowlett, Texas in a very timely manner at a very valuable price. Hardworking & Honest business is a rarity these days. Pretty Cool AC is a gem and I cannot recommend them enough. Thank you.

I had Joseph check my AC system, he came out twice because the issue came back after the 1st visitread more

Jakob M quickly fixed my issue and made sure I have a video of the repair to show the new…read morehomeowners. We love Copeland home services and hope they can still help us out in our home in Ben Wheeler, Texas.

While I was out of town, my wife called this company about a small leak around the base of our…read moretoilet. They came out, but instead of simply diagnosing and addressing the issue, they had her wait while they spent roughly 45 minutes sitting in their van putting together three "proposals." The options started at about $1,000, with a second option around $2,000 and a top-tier option around $3,000. As I recall, the $3,000 proposal included replacing the toilet, while the first two were various levels of "repair." That seems like an awful lot of money for what turned out to be a bad wax ring damaged during a flooring install. I have since removed the toilet myself, replaced the wax ring, and everything is fine. No major repair was needed and certainly no $1,000-$3,000 solution. No wonder their address is on "profit dr." If this company isn't private equity-owned, they're sure doing a good impression of the private-equity playbook: upsell aggressively, present multiple expensive options, and turn a simple repair into a major sales opportunity. What a rip-off. Get a second opinion before agreeing to anything. Buyer beware.

My central air conditioner went out on a weekend. AIRTEX had a service technician out on Sunday to…read moreanalyze and order the part. Service technician replaced Monday morning. The price was very reasonable. I will continue to use them

Jason and his team are courteous,professional,and experienced. We have relied upon them for many…read moreyears. When you have a HVAC outage and the temperature inside your home is unbearable, call Jason's Air-Tex Services! They treat your situation with understanding and a desire to restore your comfort. They never gouge or try to pressure you to spend money beyond what is necessary. If you want a tech in your home to resolve the issue and Not act as a salesman, then look no further. I am sharing this recommendation because I have been burned by gimmicky A/C companies in the past. Jason's is the go to company especially in an emergency. I suggest you hire them for semi annual system checks to prevent problems. You'll be glad you did.

If youre in need of someone to take care of your AC and heating problems and you want someone with…read morea lot of experience ,then call Ryan at Penacruz heating and Air and you wont be dissspointed.i am very pleased with the work ,he explained everything very clearly.Honestly i dont think i'll ever use another AC company.

He came out quickly and fixed the problem even faster. It was an issue with the A/C unit…read more Definitely recommend.

AC Repairs. Compressor replaced. Lexany's responded promptly. Diagnosed the problem, offered a…read morereasonable quote, ordered the part and installed it. My tenants were very pleased with the service. I greatly appreciated the professionalism and knowledge of the technician. I will definitely use this company again.

Confirmed they would come out today between 8 and 10. Then I never heard from them again until I…read morehad to reach out at 930 and then they said they couldn't come. Now we have no working a/c and no prayer of getting somebody else since they had confirmed. Just a joke.

Called for a quote on getting a water line extended two feet in the wall and install an ice maker…read morebox. Additionally needed an unrelated hot water line and valve under a sink repaired. Days later they came out and insisted to go through the attic at great added expense (we did not want water lines overhead). They quoted $2500 for the fridge and $300 for the minor sink repair. Came off as trying to get one over on a disabled woman. Left the attic door down and a mess under the bathroom sink. I chose another plumber (D&J ) who charged a much more reasonable $450 for both and did the job in the wall, cleaned up after the work and was in and out in 1.5 hrs.

Bad customer service from a very dissatisfied customer! Might want to reach out for better customer…read moreservice! Overcharging for repairs!

Definitely wouldn't recommend Total Plumbing and will never use them again. I hired them to fix a…read moregas leak on the pipe from the meter to the coupling before it goes underground. Oncor detected the leak, shut off the gas, and told me to get it repaired. Total Plumbing replaced the pipe and performed a pressure test. I mentioned that the Oncor tech said a small repair might not need a city inspection. They finished the job and told me I could call Oncor to restore service. The next morning, Oncor told me the inspection had not been done or passed. I called Total Plumbing, and they sent the same tech back out. When I asked why the inspection wasn't done the first time, he said he was relying on what I was told by Oncor. A licensed plumbing company working in Rowlett should know the city's gas inspection requirements -- not rely on second hand info from a homeowner. Because they didn't follow proper procedure, I was charged an additional $375 for a second trip to perform the inspection-related testing. This wasn't new work; it was correcting their own oversight. This raises serious concerns about their knowledge of city regulations and industry standards. They made an excuse to justify another service call and charged me for something that should have been done the first time.

Alexis Cervantez , came to do the yearly checkup that I paid for last year, he told me there are a…read morefew things that need to be taken care of, so I will talk with my B-I-L and see what we can do. Alexis , was very nice as was the workers from last year when we had to have work done last year outside.