Our parents were long time customers of Bernardi and Co. My sister provided mom's tax documents to…read morethem in March of 2026. There was no communication until April 8th when my sister followed up on status. Their response was they had everything they needed. At tax deadline, my sister went to their office and they were closed until April 22nd. When she did make contact, they stated that they filed for an extension until October. Turns out, my mother owed money and we paid penalties. My sister expressed her dissatisfaction in a letter with no response. I would NOT recommend their services!!

She did our taxes last year for the first time. The worst customer service I have ever experienced…read more The office would not let us speak directly to anyone during the process. We provided all documents by end of January and she did not complete until 5 days before required submission. Then there was an error. We submitted and were told by the IRS that we had overplayed. Her fees were also much higher than other CPAs.

My wife had used Charles Treviso of Y, T and Associates for many years. When we married in 2014, I…read morebegan to use their services. Chuck is amazing and extraordinarily responsive, often within hours. Me and my wife have LLCs and Chuck handled all of the set-up needs as well as handling our LLCs when we moved them from California to New Hampshire seamlessly, even though I assume he had to come up to speed on the state's tax regulations. He provides both me and my wife with coupons for the state to ensure we never get behind and he does all that at a very reasonable price.

Asked to potentially sign on as a new customer. Received a condescending note back, in effect…read moresaying that they wanted only certain types of clients. Unclear what types they're referring to. Could just be poor intake, but a poor reflection on company.

1St Time and Last time for Emerald Tax in Webster NY just Nonexistent Customer Service! I was…read moretreated as Just a number and money grab, honestly creepy experience! I had a below satisfactory experience with Emerald Tax Services in Webster NY with Greg S. and your service is poor, You need to do Better! Ist time and last time for the amount of money I paid you! You don't feel like you need to return phone calls? Still waiting and when the customer receives a letter for your processing and filing of business taxes you Better answer the customer and Help! You charge too much for the lack of service and underwhelming experience that was given to me! Still waiting for a call back and it's been 2 Months your Horrendous!

From the owner: Who We Serve • Individuals…read more• Business with Revenues from $25,000 to $50,000,000 • Fiduciary Return Preparation for Trusts and Estates • Servicing NYS and other States from our Rochester NY area Services • Personal and Business Income Tax Preparation and Representation • Tax Planning and Consulting • Bookkeeping and Writeup Work • Sales Tax Preparation and Representation • Strategic Business Advising and Consulting • Business Startup and Transition Consulting Key Differentiators • We meet in person with our clients • We provide tax saving strategies • Each member of our professional staff has over 20 years’ experience • We simplify your record keeping • We promptly respond to emails and phone calls

Had my taxes done at Jackson Hewitt Webster NY "Frank" was very good. Got me in & out in a very…read moreshort time. Was very pleased with the results Would rec. him to all friends & family.