Raychel is great. She gives personalized service and is meticulous with checking the facts. If you…read morewant a service that will be a viable record of your records you must use Raychel. She has VERY fair pricing and is really good at communicating explanations on why she does what she does and how she does it. She has great experience in unraveling messes and let's face it, my books were a mess. She takes her time to get everything done right.

Raychel is amazing !!. She is very knowledgable in Quickbooks, has great attention to details,…read moreunderstanding of accounting concepts and bsuiness in general and very meticulous. She is very prompt in communication even when she is workely remotely. If you would like to focus on your business and get your accounting done right , Raychel is your go to person. She is very knowledgable when is comes to setting up accounting processes for growing businesses and software integration. Very fairly priced. Would highly recommend her for ongoing accounting work as well as one time cleanup of books.

Rene guided me thru a detailed business multi-year IRS audit. Guided isn't the right word, she…read moreworked her butt off on it. We came thru the process with an extremely positive outcome. The stress relief of having that completed, and having someone as knowledgeable and caring as Rene helping me left a lasting positive impression. She knows her stuff!

TL;DR: Tax preparer lies to me, obliterates my taxes, then bails on me…read more My first contact with Rene and The Busy Bookkeeper was on 1/27/2020. I wanted to get our taxes done and get our refund early. She said I could bring my hard copy tax documents to her office and she would scan them and get started on it. Sounds good! 2/01/2020 I brought my hard copies but she was not there when she said she would be. A child answered the door and said she was getting her nails done. I reluctantly gave him my docs and he promised to put them on her desk. I now curse myself for that decision. 2/16/2020 I had not heard back from Rene, but assumed she was working on my taxes. I sent an email and got no response. 3/27/2020 Rene finally sent us a link to a client portal. It has now been a full 2 months since first contact and I still have been unable to retrieve my hard copies back despite me only living a few miles away. There have already been several excuses. Keep in mind that I could not decide to hire someone else at this point because she had my documents. On 3/30/2020 she requested a few more documents which we got back to her by 4/08/2020. I had called Rene a few times and she was SO BUSY with her business clients. I started to wonder why her business clients got put before me even though I had hired her so early, and my taxes are not very complicated. 4/21/2020 I still had heard nothing from Rene, and I was trying my best to be patient. It has now been a full 3 months(!!!) since first contact. The following is correspondence by email on 4/21/2020: Me: "Hi, Can I pick up my hard copies please? I haven't heard anything from you in a while. Are the taxes done?" Rene: "Yep you are done- it got caught on one of the SSN for one kiddo- I re entered it and it was accepted." Me: "Great! Does today work? I can text you when I'm there and you can throw it outside for me?" Rene: "Yes" Then a couple hours later... Rene: "...I'm going to run a few errands...." (More excuses!) 5/07/2020 I email AGAIN to ask to pick up my hard copies. We have not received our refund yet and I am looking for a direct deposit daily. When I go to pick up the hardcopy documents because she has made herself available for me to pick them up finally, SHE INFORMS ME THAT THE TAXES WERE NEVER DONE. So for the last couple weeks while I'm waiting on a refund, thinking everything is great...I mean, did she think I was just going to go away and disappear if she avoided me? First she says something went wrong with my childs SSN. Her suggestions to me were maybe her assistant entered it wrong, or maybe someone has stolen my childs identity. I am just so frustrated with this woman at this point that my brain turns into a fog. She hands me a file with all of my tax documents and tells me that it could not be done digitally and that now I would need to send it by mail. She tells me she will not charge me. (Charge me for what??) She didn't even have the decency to mail it out herself. When I got the taxes home, I couldn't believe my eyes. My son was marked as a daughter with an incorrect social. This was such an unbelievably inept thing to do, and easily avoided with one phone call to me to confirm information! 5/14/2020 I am driving to Renes office, appointment or not because I had had enough of this. I reach her while I'm driving and tell her the incorrect information I found, hoping that she can resubmit digitally with the correct data. I can almost hear hamster wheels turning because she is already throwing out more excuses. When I get there she hands me a new folder, with an IRS address in Utah. She throws her assistant under the bus and says she did it, it's basically her fault. Then again with her conspiracy theory about the childs identity being stolen, REALLY? I immediately sent the taxes out to the IRS. Since then I have contacted the IRS no less than 8 times waiting up to an hour each time. One IRS agent told me this was Renes fault, and that the IRS address Rene gave me was not even the appropriate address. Because of that, and because of Covid, it has been a FULL YEAR since I first contacted The Busy Bookkeeper and I still don't have my refund. I had to get a tax advocate to open a case, and now I'm being told my 2019 taxes will hopefully be done by the end of March. My 2020 taxes might get done before my 2019 taxes. I will happily go back to my reliable tax preparer who charges more. I would only recommend Rene's tax preparation services to my enemies.

Laura is one of the most patient and detailed people I have ever met. She had been doing my taxes…read morefor the last 3 years and age does a great job. If you are looking for an incredible accountant, definitely give her a call!

Melissa is amazing! As a small business owner it was a bit overwhelming with all of the paperwork…read morethat kept building up, the time came to hire a bookkeeper and I set up and interview with Melissa based on the good words of another small business owner. It has been 3 years now that we have been working with Perfect Balance and the experience has been the best. Melissa keeps everything very well organized, she has set both our businesses up on Quickbooks so we can see everything at the same time. Everything is ALWAYS done on time and if we ever have any questions or concerns they are answered and explained right away. She literally takes care of everything for our business! Invoices, Payroll, Filing, End of Year and everything else that comes up at a very affordable rate. I have recommended her to several people even including my own parents who use her service as well and are very happy. If you are ever in search of a great bookkeeper, I highly recommend Perfect Balance Bookkeeping!

Melissa has been my bookkeeper for over a year and having worked with other bookkeepers, she is a…read moredream come true! She manages everything without my need to be involved at all. She is always willing to do more analysis if I ask her and has even helped me launch a new business. She is organized, detail oriented, reliable, and really really easy to work with! Highly recommend Melissa!

Bait and switch. The second year I used them and the last. First, they ask you to sign a retainer…read moreand give you a quote of $750 - $1500 for business returns and you must put $500 non-refundable down. Then come back with a pre-defined PowerPoint with a minimum price of $2,500. Next, they will never tell you when your tax returns are completed or give you an estimate. I asked them over 10 emails if they could give me the month and they have yet to say they could. So they actually wait until the very last day to file. This happened to me. I also believe I went through 4 different CPAs from my original chat in March to Now September 2023. Don't believe the hype. Find a local CPA who actually cares. This is a horrible service and company.

I was recommended to speak to Charlene after my taxes were super complicated for 2020, and in turn…read moreI would recommend her to others. I am so grateful for Charlene and her services. She was tremendously helpful; and better yet her price was unbeatable.

I had some difficult taxes to be done, Annette , super helpful ,and professional .Very strongly…read morerecommend her service !!!!

Annette is very professional. And she's also very caring and kind. All my interactions have been…read morepleasant and informative. I am a tax idiot so I appreciate that Annette is so patient with me and all my questions and repeat questions. Lol. The one thing I love about Annette and her business, is the fact that after she's finished and files your return for the year. She is still with you all year long. Meaning, you can contact her any time and ask a Tax Question. Like recently, possible news of my wife might finally be getting her long awaited insurance settlement in next couple months. So, I contacted Annette and had a couple questions about the adding income and how much to save/pay Taxes. I will continue to use Annette's Tax services in the future. Thank You, Satisfied Customer

This is a great, responsive accounting service. I have worked with Sharon for our business for over…read moretwo years. She is always available for a consult and keeps me up to date on payments and receipts. Highly recommend her and her services.

First, I feel badly giving a small business a poor review, however, I have real concerns about how…read moreMAS operates their business. I have used MAS for 6-7 years for my annual taxes. Every year, I have turned my paperwork in and I receive a call when it's complete with no questions asked! Easy...I thought. However, I switched this year to another company after being dissatisfied with MAS for the reasons in this review. Not only did I pay 75% less than what MAS was charging me, but I also received a couple of calls asking for clarification and met with someone in-person at the end to review my return and be sure that all was in order. I never experienced anything like this with MAS. Over the years, I occasionally called during the year to ask a quick question (I called maybe 8 times (once or maybe twice per year.) Twice, my calls were never returned. Once, my call was returned 3 months later when the issue was a moot point. This next situation, however, is what really has me concerned. I asked a question this past year and was able to talk to my accountant on the phone. We spent less than 5 minutes talking and then she asked me if I wanted her to give me an estimate on something I was asking a question about. While the info was not crucial to know, she offered so I said, "sure!" She got back to me with a number. 4-5 months later, I received a bill for hundreds of dollars for this question being answered. First, I was never charged for asking a question in the past, so I never would have expected this. Second, when I was offered this option, I was never told that I would be billed for it (and why would I when I had never been charged before.) I will add that I do respect her time and I have no idea what kind of time it might take to pull a number (could be pulling up a computer screen and looking, or maybe more math was involved.) At any rate, I was not informed ahead of time that there would be a cost and if I knew, I would never have asked for the number to be computed as it was not dire information for me to have. Last, when I called her to discuss this and express my concern, she said, "it's fine, I can just write it off." I have to say that I was shocked. An accountant running an accounting business? Sending a bill to me 4-5 months later after not informing me I'd be charged and now is telling me it's a write-off for her business? This certainly does not fit with my idea of business ethics.

Number crunching magicians up in here! I followed Aaron from his previous firm to MAS and would…read morenever go anywhere else. They are organized, efficient and offer expert advice for a reasonable fee. The office is in Ballard and I live in Issaquah but only need to drive there about 1x/year. It's a great team they've put together. Thanks for keeping me out of jail and all paid up in taxland but certainly not overpaid!