Had Candice Tretter do our taxes this year, what a horrible experience from HR Block in Snohomish WA! We have used hr block for last 10 years, same location, no problems, great service...until Candice! She claimed we needed a appt to sign our finished taxes, although she never made us one when we spoke per coming in on Sat 12-1:00 to do just that!?!? We explained typically the finished taxes are up front ready to be signed, then we pay & go...takes 2 minutes! Candice proceeds to get confrontational, says we need to appologize to her next client for making him wait? ...proceeds to make excuses about being sick, shes swamped, said were lucky she even got our taxes done, and please dont use her again next year! ALL IN THE FRONT LOBBY OF HR BLOCK! We were just coming in to sign our finished taxes! What should have been VERY straightforward & quick, she drug out, belittled us for her oversight & handled it HORRIBLY. Candice needs stress management or basic customer service training, UNACCEPTABLE behavior from a so called proffesional? Your not just working with numbers, but people to, do better! Loved the basic stock letter reply, with the 1-800 customer service line!! Really shows how much you care about your clients. read more