Bait and switch. The second year I used them and the last. First, they ask you to sign a retainer…read moreand give you a quote of $750 - $1500 for business returns and you must put $500 non-refundable down. Then come back with a pre-defined PowerPoint with a minimum price of $2,500. Next, they will never tell you when your tax returns are completed or give you an estimate. I asked them over 10 emails if they could give me the month and they have yet to say they could. So they actually wait until the very last day to file. This happened to me. I also believe I went through 4 different CPAs from my original chat in March to Now September 2023. Don't believe the hype. Find a local CPA who actually cares. This is a horrible service and company.

I was recommended to speak to Charlene after my taxes were super complicated for 2020, and in turn…read moreI would recommend her to others. I am so grateful for Charlene and her services. She was tremendously helpful; and better yet her price was unbeatable.

I usually file my own taxes unless something special comes up (a few years ago I used a CPA in…read moreCalifornia and he was so-so). Well last year I started my own business and that was special enough. I have never met Rebecca. We took care of everything over the phone or via email. How refreshing it is to work with someone who is responsive to email! Rebecca is very nice, took the time to answer all my inane questions, and I have a strong feeling that I paid the exact right amount on my federal taxes... taking every deduction I deserved and no more. She even laid out options for reducing taxes by opening an IRA. Rebecca is located in Bothell, not Bellevue as the entry states.

Becky has been doing the taxes for our general contracting business for at least the last 16 years…read more She is so efficient, gets everything done in a timely manner and is always so patient- even when I seem to ask the same questions year after year. Like the other reviewer said, everything is easily done over the internet, fax and phone. Even though we've had a business relationship for so many years, I think I've only met her in person a couple times! I highly recommend Rebecca Braun, CPA to anyone with a need for tax help. She is great.

I have been meaning to write a review for Isaacson Tax & Accounting for awhile now..but it slipped…read moremy mind. I was delightfully reminded today when I received an email for SOMEONE ELSE'S TAX RETURN for the SECOND TIME THIS YEAR. Yes, you read that right, this is the second time they have emailed me about someone else's refund/information/ect. My experience in 2018 is still being passed around my family & friend group because it's so unbelievable. I had my first big year (2017) of basically full time-freelance money on top of my full-time job, so I thought I would seek a professional's help. I was super organized with passing off/organizing my paperwork & expenses, but was greeted with 21 questions/judgement on why I "did hire an employee to manage all my stuff" (again, my first and only year I have done that much work) I stuck it out with her office though and was transferred to a really nice man who put my return together. After I sent a payment to the IRS because I owed, I was NEVER invited in to go over my return in person or sent my return paperwork via mail. The only contact I received after payment was 2 notifications saying they needed to "extend" my return. As time went on, I was planning a wedding, and grabbing my return copies completely slipped my mind... Until 2019, when I decided to do my taxes with my husband. We found out that my taxes that I hired Cindy to do WERE NEVER FILED. The IRS told me to file a complaint. I called Cindy's office multiple times, leaving multiple messages asking for my return & what happened...she NEVER returned my call. I finally got ahold of her and she was extremely angry and rude on that phone claiming "she was too busy to deal with this and would look into finding my paperwork later". A month went by, as tax season came to almost an end, and I was able to reach the lady at the front desk who seemed embarrassed by the whole situation and pulled my paperwork within 30 minutes. I drove up to the office, where Cindy greeted me with my paperwork acting like nothing was wrong. You know, I was only picking up my 2017 tax return paperwork in 2019 that was never filed. No acknowledgement... There is no excuse she could use for this experience. If I could give 0-stars I would. I am sad I didn't pass this information on sooner, but thanks to an email meant for someone else - I was able to write my review.

She is fabulous, very through and knowledgeable. I feel very fortunate to have found her, and, it…read morewas from Yelp reviews. She has helped me straighten out a stolen identity situation with my taxes from 2016, she knew immediately what had happened to me. She is calm and patient, I highly recommend Cindy.

Rene guided me thru a detailed business multi-year IRS audit. Guided isn't the right word, she…read moreworked her butt off on it. We came thru the process with an extremely positive outcome. The stress relief of having that completed, and having someone as knowledgeable and caring as Rene helping me left a lasting positive impression. She knows her stuff!

TL;DR: Tax preparer lies to me, obliterates my taxes, then bails on me…read more My first contact with Rene and The Busy Bookkeeper was on 1/27/2020. I wanted to get our taxes done and get our refund early. She said I could bring my hard copy tax documents to her office and she would scan them and get started on it. Sounds good! 2/01/2020 I brought my hard copies but she was not there when she said she would be. A child answered the door and said she was getting her nails done. I reluctantly gave him my docs and he promised to put them on her desk. I now curse myself for that decision. 2/16/2020 I had not heard back from Rene, but assumed she was working on my taxes. I sent an email and got no response. 3/27/2020 Rene finally sent us a link to a client portal. It has now been a full 2 months since first contact and I still have been unable to retrieve my hard copies back despite me only living a few miles away. There have already been several excuses. Keep in mind that I could not decide to hire someone else at this point because she had my documents. On 3/30/2020 she requested a few more documents which we got back to her by 4/08/2020. I had called Rene a few times and she was SO BUSY with her business clients. I started to wonder why her business clients got put before me even though I had hired her so early, and my taxes are not very complicated. 4/21/2020 I still had heard nothing from Rene, and I was trying my best to be patient. It has now been a full 3 months(!!!) since first contact. The following is correspondence by email on 4/21/2020: Me: "Hi, Can I pick up my hard copies please? I haven't heard anything from you in a while. Are the taxes done?" Rene: "Yep you are done- it got caught on one of the SSN for one kiddo- I re entered it and it was accepted." Me: "Great! Does today work? I can text you when I'm there and you can throw it outside for me?" Rene: "Yes" Then a couple hours later... Rene: "...I'm going to run a few errands...." (More excuses!) 5/07/2020 I email AGAIN to ask to pick up my hard copies. We have not received our refund yet and I am looking for a direct deposit daily. When I go to pick up the hardcopy documents because she has made herself available for me to pick them up finally, SHE INFORMS ME THAT THE TAXES WERE NEVER DONE. So for the last couple weeks while I'm waiting on a refund, thinking everything is great...I mean, did she think I was just going to go away and disappear if she avoided me? First she says something went wrong with my childs SSN. Her suggestions to me were maybe her assistant entered it wrong, or maybe someone has stolen my childs identity. I am just so frustrated with this woman at this point that my brain turns into a fog. She hands me a file with all of my tax documents and tells me that it could not be done digitally and that now I would need to send it by mail. She tells me she will not charge me. (Charge me for what??) She didn't even have the decency to mail it out herself. When I got the taxes home, I couldn't believe my eyes. My son was marked as a daughter with an incorrect social. This was such an unbelievably inept thing to do, and easily avoided with one phone call to me to confirm information! 5/14/2020 I am driving to Renes office, appointment or not because I had had enough of this. I reach her while I'm driving and tell her the incorrect information I found, hoping that she can resubmit digitally with the correct data. I can almost hear hamster wheels turning because she is already throwing out more excuses. When I get there she hands me a new folder, with an IRS address in Utah. She throws her assistant under the bus and says she did it, it's basically her fault. Then again with her conspiracy theory about the childs identity being stolen, REALLY? I immediately sent the taxes out to the IRS. Since then I have contacted the IRS no less than 8 times waiting up to an hour each time. One IRS agent told me this was Renes fault, and that the IRS address Rene gave me was not even the appropriate address. Because of that, and because of Covid, it has been a FULL YEAR since I first contacted The Busy Bookkeeper and I still don't have my refund. I had to get a tax advocate to open a case, and now I'm being told my 2019 taxes will hopefully be done by the end of March. My 2020 taxes might get done before my 2019 taxes. I will happily go back to my reliable tax preparer who charges more. I would only recommend Rene's tax preparation services to my enemies.

Thank you for all that you do. Explains things in away that I can understand and everyone in the…read moreoffice is super nice. ​

First time using this business and was extremely happy with our experience. Warm greeting by the…read morereceptionist, and the tax preparer Teresa Shepard was thorough and easy to work with. Very happy with the fee charged. I highly recommend if your looking for a real person that's local (in Snohomish) to have your taxes professionally completed.

Jeannette is the best! What I love about working with her is I don't spend time following up on…read moreitems. She is consistently responsive, efficient and is great about managing timelines and expectations. She has a gift of explaining complex issues in easy to understand terms. She will make sure you understand all of your options. Lucky to have her on our team! Please note that in as much as she is responsive, she also asks that you respond to her requests in a timely manner or let her know what is happening on your end if there is a delay in getting back to her. It is only a fair request as she will always respond to your emails and/or phone calls.

I am a fairly new business owner and just had our two year anniversary. Jeannette is our second CPA…read moresince I started the business and the experience working with her has been incredibly positive. She is very quick to respond to my questions and concerns, always on the same day, most of the time within the hour. Her answers are very detailed and precise to the questions asked. She is also very experienced and knowledgeable. Often, she can provide me with insights that help me make decisions much more easily. With all the services she provides, her price is very fair and reasonable. Learning about taxes as a new small-business owner is not a fun thing to do, and finding a great CPA is especially important. I am very happy working with Jeannette and I have already recommended her to others. Although I still don't look forward to doing my taxes, I no longer despise it!

My wife and I have worked with Scott for years but have also chatted with Rick and Teresa as well…read more He has saved us a great deal of money and is always willing to take the time to explain things thoroughly. I would say the business as a whole seems pretty busy, but they are trustworthy accountants. All three are a pleasure to work with.

Great CPA firm, staff is friendly and knowledgeable. They've been doing my taxes for years and have…read morenever had any issues. I'd highly recommended them if you have a larger return to prepare.

This is a great, responsive accounting service. I have worked with Sharon for our business for over…read moretwo years. She is always available for a consult and keeps me up to date on payments and receipts. Highly recommend her and her services.