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    Accolade Auto

    4.5 (14 reviews)
    Open 11:30 am - 5:00 pm
    Updated 1 week ago

    Services - Accolade Auto

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

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    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Routine automotive maintenance

    Transmission leak inspection

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    After lift kit

    So big shout out to John from accolade auto along with the owner of primitive racing for their outstanding customer service. I have never found 2 companies that are as synergetic and proud of their work like these two. I'd just bought a new 21 outback and wanted to lift it straight away. After doing a lot of research I determined that the primitive racing kit was the best kit out there, in addition it was on sale for the holidays. So I picked it up and they referred me to accolade auto for the install. This kit includes front and rear king springs, sub frame spacer, brake line extensions etc. The whole shebang. With it being such an involved install (to me, YMMV) I decided to have accolade auto do it. I called them expecting to be quoting well north of 1k+. I was told 499$! I was also told half an hour of labor for each skid plate install as I had bought two skid plates as well. Bear in mind I was quoted 1300$+ from another local shop for the same work. So accolade auto came in a full 800$ dollars less. Right at the same time that this is happening I am shipping out to AIT in the Army as well as moving, so I didn't have time for a hassle. The kit is installed and at first it's great. Within the first ten miles it doesn't make a noise. After that though it starts creaking. A lot. The car had less then 600 miles on it and needless to say I wasn't happy my new car sounded worse then my first car (a 95 Nissan Maxima) I posted a question in one of the local FB pages asking if it was normal. Apparently John saw it, looked up my information, and called me. That was amazing. Told me to bring it in so I did. At this point I am about a week away from shipping out, and am right in the middle of the move. John lets me borrow a loaner so I can get home to my family. The last thing I wanted to do before being gone for several months was to be stuck in the shop. So that was awesome. At this point realize that John is eating the cost of labor. He has two techs work on it the whole day. I'm not sure what he pays his techs, let's assume 30$ an hour. It takes them all day to come to what they thought was the solution. So 8x60=460$. That doesn't factor in the cost of overhead, techs not working on other jobs that make money, insurance etc. John probably lost over 600$ in fixed costs that day. And he just ate it because he stands behind his word, and if he says he'll make it right he'll make it right. Subaru apparently hadn't greased some bushing surface or something. IDK I had a lot going on and was in a rush getting out of there. Well the damn creaking comes back. I say maybe it'll go away. My wife's roasting me because "you just bought a new car and spend x amount of money on the lift and the car sounds worse" you know how wives can be. So I call John up. His techs had spent all damn day not that long ago trying to figure it out, and they tried a LOT of things. I ship out unable to find the time to deal with the issue any longer. John reaches out to my wife and coordinates a time to drop it off. His techs spend several more days looking into the issue. They look at every single component of the suspension time and and time again. Now here is where the owner of primitive racing comes in John and the owner of primitive racing have a good working relationship, and the owner of primitive said to bring the car to primitive and they'll all look at it together. So now the owner of primitive racing, and John are both losing time and their techs time to work on the issue of the creaking. They eventually discover that the creaking has to do with an ungreased sway bar or something and the position of a skid plate. I didn't understand too well because I am getting this secondhand from my wife (and she doesn't know anything about cars, nor do I really) as I'm in AIT and busy with that. So the creaking is completely fixed now! John and the owner of primitive racing probably lost well north of 1500$ in fixed labor and overhead costs dealing with the issue. For two companies to stand behind their product and work in this day of age is incredible. Their word is a commitment. If you order any primitive racing products promote stands behind it. If accolade auto does any work on your Subaru they stand behind it no matter what. These guys easily could have said "well it's a new car and it'll break in, don't worry about it" and sent me on my way and I wouldn't have known any better. But they're good honest men and took care of me and my wife. We are leaving Oregon soon but if we were to stay I wouldn't do business with any other companies.

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    Ask the Community - Accolade Auto

    How much does an oil change cost?

    5W30 Synthetic Blend $49.95, 5W30 Full Synthetic $79.95,… Read more

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    Review Highlights - Accolade Auto

    The car is great and Jon has been awesome about responding to any questions I have had, even two months after my purchase.

    Mentioned in 3 reviews

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    CarMax

    CarMax

    (182 reviews)

    Southwest Portland

    I will never NOT buy a car from Carmax. I had the greatest experience and I am in love with my car…read more 3 months after purchasing my car, I am still in contact with the incredible salesman that sold me my car. Ricky is the greatest. He truly cares about the customer. He gets absolutely nothing for answering my questions 3 months after I purchased my car, yet, he does! He is so passionate about his job and he wants you to get the best car for you, even if that means purchasing from a different CarMax. I really don't have enough great things to say about my experience and Ricky. 10/10

    This business will knowingly wipe problem codes off the obd and make temporary fixes to hide the…read morefact that they're selling you a lemon. They they will inflate the price a LOT. My car has had a transmission overhaul, shifter fixed, lights replaced and the engine seals now need to be replaced because they're failing. I've spent thousands on repairs and more still on the way on a loan that is now underwater. Do NOT buy from these guys! *update* looks like the previous owner sold the car back to carmax after only a few months. I now have to pay $5800 to get a new engine. It's not the seals. The engine is broken and the warranty won't cover it because it's not broken enough Do NOT buy an extended warranty with these guys. You'll get screwed and not in a nice way. I'm having a lawyer investigate this. What carmax did is pretty shady so I might be able to get them reported to the bbb and fined.

    Dick's Hillsboro Honda - my new car and me

    Dick's Hillsboro Honda

    (175 reviews)

    My service advisor was Matias Bustos. WOW. Stellar service…read more I was experiencing a check engine light that had to do with the hybrid battery fan that cools the Integrated Motor Assist to the gas engine. My fan needed replacing. I called all around and the dealer actually had the lowest price for repair. Their part was a little more but I could get the part in a few days compared to online (it would have taken a week or more). I needed to not be driving it with that issue going on. Matias got me in more quickly than my scheduled appt. He fixed it a day sooner. He was professional, thorough, knowledgeable, and was very easy to work with. He gave me a diagnostic and agreed that if I was correct in my assessment of the problem, he wouldn't charge me the diagnostic fee. He was true to his word. They fixed the problem while I waited. Matias gave me options in the event that I needed to leave my car. He saved the loaner car for me just in case. The problem was fixed within 2 hours, including diagnostics. I was very impressed with his honesty and his willingness to bend and flex to help me in my bind. He was incredibly kind. I have never had such a pleasant experience with a service advisor before. I will definitely be looking for him the next time I need to take my vehicle in, and request him if I am able. Matias was so helpful. Also, the technician that had worked on my car was very helpful and knowledgeable about the repair and answered all my questions enthusiastically.

    Do not go here unless you like rude, stuck up, bitches. I walked out. Salesman was very nice but…read morewhen it came to purchase the vehicle, "Ashley" came out and sat down with an attitude. She said "I hear you want to talk to me." I said "No, I just want to negotiate new tires as these are at 50%. She argued with me and I let her know I went and had them inspected and indeed they would need to be replaced in a few months. She told me she would not budge on the price and I can pay for it myself. She was the worst human I've interacted with in a long time. Smug, entitled and zero customer service. I feel bad for the employees who have to endure her wrath every day. I walked out and they missed a sale. Bought from Royal Moore Mazda in less than an hour with all the bells and whistles. Great employees and service, go there instead!

    Dick's Hillsboro Hyundai

    Dick's Hillsboro Hyundai

    (102 reviews)

    After a full month of car shopping (I'm definitely the type who researches everything before making…read morea big purchase), I landed on the perfect vehicle--a Hyundai Tucson Limited--from Dick's Hillsboro Hyundai, and I couldn't be happier with the experience. My salesman, Evan Miller, was outstanding from start to finish. There was absolutely no pressure at any point. We stayed in touch over the entire month while I worked through my options, and he was patient, responsive, and incredibly accommodating--even when I know I wasn't the easiest customer. He stuck with it until we found exactly what I wanted. With the help of Sales Manager Jacob Inukai, they not only secured the specific vehicle I was after, but actually exceeded my expectations. On top of that, they worked with me to get the deal exactly where I needed it to be. (Side note: there are a couple of fellow Army grunts working there as well--if you know, you know.) I also want to give a shoutout to Dave in Finance--he made that part of the process genuinely enjoyable, which is not something you hear often. Let's be honest--car salespeople don't always have the best reputation, and sometimes that's earned. I'm also at the stage in life where I have zero patience for pushy, high-pressure tactics. That's exactly what I didn't experience here. The entire team was straightforward, easy to work with, and focused on making sure I left satisfied. I can't say enough good things about this group. If you're looking for a dealership that treats you right and works with you--not against you--this is it. Thanks again to everyone at Dick's Hillsboro Hyundai--I'll definitely be back. Jeff B

    Dishonest sales practices of car dealerships are nothing new. Still, I believe that you should know…read moreabout my recent experience at Dick's Hyundai: *After multiple emails, text messages and phone calls with Nate White informing me that the car I was looking at was ready for sale I made an appointment with him for today, Sunday morning (11/9). *When I arrived at the dealership I was greeted by Nate and then introduced to Floor Manager, Dillon Schmidt. Nate proceeded to pull out his laptop to "work the numbers." *When I said I wanted to see (and drive) the vehicle first he told me the car was not ready, but I could still buy it. Really? *On my way out I stopped at the sales office and shared my frustration--asking how would you expect me to buy a car that I couldn't test drive. Sales Manager Michael Menzie replied, "Some people do." As a serious buyer it was incredibly frustrating to drive 120 miles only to find that I couldn't test drive that I had been led to believe was ready for purchase. Disgruntled.

    Accolade Auto - autorepair - Updated May 2026

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