First time being at a urology center, and honestly, it was not a bad experience at all…read more Check in was easy, the lady that helped check me in was thorough and nice. At appointment time, a nurse guy brought me and gave me a cup to pee in for testing. Then checked my bladder for urine retention after. Then waited about close to 30 minutes to see the PA i was scheduled to see. He apologized for the wait and then asked about my history and symptoms. He was able to conclude that due to my negative tests and my posture, that i was most likely having on and off symptoms due to nerve related problems. He recommended me to see a physical therapist and try a standing desk to alleviate the symptoms. A lot better than doctors that would push antibiotics/meds despite negative results. Hopefully I don't have come back here again, but I would recommend this urology center if you are having urological problems!

My husband made an appt with PA Ben Massey he was great, patient and requested test to be run…read morebefore seeing Dr. Yamaha. On our visit with Dr. Yamaha we waited over an hour which is not usual. Once we entered the exam room the male nurse said my husband needed a procedure done then in the office, my husband wanted to see results first before agreeing to procedure. The first thing Dr. Yamaha said when he entered the exam room was " so you chickened out" which was very unprofessional. My husband said he wanted to see the tests results first Dr. Yamaha handed him the written results and walked out!!! We were in there maybe 3 minutes at beat. He is the worst unprofessional doctor!! I had to post two stars so my review can be accepted should have been zero!​​

I strongly recommend any woman going through menopause to come see Dr. Prema for Biote treatments…read more My sleep and energy have improved so much and I get less frequent mood swings.

Dr. Prema ONLY pushes the pellets for HRT, which are not covered by insurance. I wonder what her…read morecut of the sales are. Further, you have to go to the office so they can insert the pellets. I told her that I wanted something covered by my insurance, like the gel or cream. She had the audacity to tell me and my husband that it was illegal to give gels or creams for HRT to women and that they could only be given to men. LIES! She used to deliver babies, and she has only been handling the hormone side of being an OB/Gyn for four years. As my husband was asking her questions, she kept shutting him down and started leaving even though he was still talking since we weren't interested in spending over $300 on her pellets. Her entire staff pushes the pellets. Further, if you call into the office you will be greeted by "Alice", their AI answering service. Please take note that Alice cannot transfer calls to a "live" person, so you can only speak to Alice on the phone. I DO NOT recommend her at all. I, myself, have fired her.

GREAT LOCATION TO SEE PHYSICIAN…read more============================== Found out my husband's pain management physician practices out of this beautiful new location by Santa Anita Racetrack. Who wouldn't want to go there instead of the main hospital in L.A.? Free and nice parking is a bonus. Easy freeway access is a bonus. Lots of food options nearby is a bonus. Nice waiting rooms is a bonus! It's so new I didn't feel like I was in a germ factory. I had my coffee, ear pods and I watched my Britbox crime series while I waited for my husband. I wish I would have a taken a photo of the view from the 2nd floor waiting area. It was nice. I hate horse racing because I feel like it's abusive to the horses, but you could actually watch races from the waiting rooms in the west building.

USC they treat you for money, they don't give a hoot about you and how bad you feel and the pain…read moreyou are in. Dr Ariela Zinelman is mediocre at best, ZERO communicarion, botched my bioass in my tie. It took her Boss Dr Ochoa almost 2 weeks to respond to my email, UCLA responded in 2 hours. UCLA responded to my email in 2 hours saw me after 5 days, during my visit the Doctor went with me to the Ultra soung room, looked over the scan while it's happening and during the same visit told me the course of action. Avoid KECK USC in Arcadia like the plague.

Can't express how incredible Dr.Shah has been to me and my husband. He is so attentive and always…read morein a positive mood. He cured me when I had severe pneumonia, with medication and his genuine personality healed me most of all. My husband and I are incredibly lucky to be his patients.

Very nice office, Staff and specially Dr, Shah is a friendly and nice doctor. Very easy and…read morecomftable talking to him. My first visit for new patients stablishment and I was so greatfull after meeting Dr, Shah for being so detail and listen carfully and very behined his responsiblity to help me with a extra charge by medicare for my blood work and Dr Shah offer his help. They fully earned my five starts. Go to this doctor if you want a great doctor with personality and healing touch. Edmond

We had our first baby boy and he had a buried penis. Our OGBYN and Children's Hospital recommended…read morea professional specialist to perform the circumcision. Dr. Padra Nourparvar did a great job and was able to perform the circumcision with ease. Scheduling a date and time was smooth with Erik. The staff onsite were friendly and kind. The facility was clean. Procedure went smoothly. The staff prepped our son and had a shusher sound machine to play during the procedure. My husband and I were there to sooth our son during the process. After the procedure was completed we were able to take photos to send my son's recovery progress and ask questions if we had any through email. Thank you Dr. Padra Nourparvar and team!

I was there for first visit to do stem cells which I told him I did all the injection on my side…read moreneck and it doesn't work. I thought he would inject into the spine but he did it on my side of the neck and cause me pain on my neck during my injection. He keep me waiting in the room 3 hours while taking other patients. My pain got worst even after 4 days and continue to get worst. Second visit after 1 month wasted my time pushing for another stem cells for more money rather finding solution. Wasted my time didn't know how to answer when i had compress disc. His injection have made me worst! Don't believe everything he say. I got a second opinion from another doctor saying stem cells don't work on my condition. What a waste of money and time.

They dont do follow ups. I had some test done. Well i missed one. They didnt check the results to…read moresee if they where done prior to my appointment. Almost 3 weeks between appointment, plenty of time to get it done. No enough room to sit in the waiting room. They dont return phone calls. They over book. Example if your appointment is at 9am dont plan on being done until 11am. Well the doctor knows what he's doing. just over books and under staff the office. As a sick patient and in pain this doesn't make patient care important.

I came here for an appointment about 10 years ago when I was having some problems. Never came back…read moresince my problems resolved. Well fast forward to last July I get a call confirming my appointment. I call back scared because I haven't been here is so long. The person who answered was like no you have an appointment it's your follow up. Follow up for what I haven't bee here in 10 years? Oh you want me to cancel. YES I never asked for this appointment and now I'm concerned since my chart has been accessed. She'd like no it wasn't. Then how was this appointment made if my chart wasn't accessed. I requested a follow up call regarding this appointment because it's concerning that appointments are being made ignorantly and the don't seem concerned that incorrect charts are being accessed. Never received a call back and it's now March.

My son and I have been patients of Dr. Peter and Donald Balacuit for over 20 years, collectively…read more We can verify and attest to their high level medical expertise, professionalism and focus on each patient's care needs. They are holistic in their approach and not "medication pushers" as described in other reviews. The nurses and medical staff are also top notch.

I think this is the same Dr. Balacuit that I went to years ago on Myrtle Ave., unless he has a son…read moreor something. Please forgive me, Doctor if I got the wrong Dr. Balacuit, but I don't think I do. It has been a long time and who really knows the first name of doctors anyway? LOL If it is him, I went to this doctor for a general yearly check up for my first visit to his office. Although this was years ago (before Yelp or the internet even), I still remember this guy. I expected him to ask me a lot of questions during this physical. He should have drawn blood, checked my prostate, checked my urine, etc.. All that was done by him was that my blood pressure was checked and he checked my chest with a stethoscope. And he checked my reflexes and shined an instrument in each ear. That was it! When I complained about it not really being a thorough enough yearly exam, I remember he asked ME what else I wanted him to do! He is the doctor. WHY should I have to tell him what to look for? And... he didn't even ask me very many questions at all. I tried to be nice, but I felt I was being cheated out of a proper yearly physical! I went to him primarily because his office was just a few blocks from house. I thought I would give him a try since my doctor was retiring. Dr. Balacuit is Filipino. I usually get along with Filipino's very well. BUT NOT WITH THIS GUY.... He had a bad attitude right from the start in my opinion, almost instantly argued with me and didn't seem to know what the heck a physical should be like. I was really upset. I only get to have ONE physical a year and this guy, I felt either didn't care about my health or he didn't know what the heck he was doing. The worst part is that he argued with me almost immediately. That is very unprofessional and uncalled for. He must have been overly sensitive back then, because he probably heard the same complaints frequently. You can go see him if you want to, but as for me, friends. Forget it! I have NO desire to go through that again. In reading the other reviews, I see now that he probably hasn't changed much, because there are a lot of the same type of complaints listed here. This was my experience. I don't know, maybe he is nicer with other patients and acts more competently. These are just my opinions and observations, which I am entitled to have. :) I hope this helps Yelps readers.

Dr. Shen is an absolute treasure that you just have to meet! She honestly CARES about her patients…read more She spends time with you, and explains everything so beautifully! She really knows what she's talking about! I've been going there for quite some time already and she's helped me with so many ailments, it's hardly a coincidence anymore. She knows what she's doing and it's pure magic! I highly recommend you visit her and make sure you are patient. Acupuncture does not work in one visit. But it works. I have proof. Before and after pictures. Not to mention the feeling. You will feel better.

Well, 5 years ago my friend in Hawaii told me about Dr. Shen and that…read moreshe had worked with her Mother 40 yrs.earlier. I was told I had Lymphoma and had started Chemo, which I wasn't to keen about. Dr. Shen was really interested in my whole being and formulated an herbal tea for me just by looking a pictures of my tongue and my blood work from at the lab. Dr. Shen has reformulated my tea 4 times, !st. time was to keep my energy up and so far I haven't missed any work unless it was climate related. Then being the chemo blew my large intestine open, I had an external clostomy bag. Dr. Shen reformulated the tea again so the Cardiologist then signed off on the reverse surgery. Another time Dr. Shen found in my lab work a life threating sepic issue that 2 other Palo Alto Drs. missed. Basically Dr. Shen is a real human being that cares about your good health, she has sent me a Christmas gift of edible mushrooms and even sweet rice which helped me gained back the 45 lbs. lost. She even called after Xmas to see if I would like some more shitakie mushrooms as her other patience. i have told dozens of friends and relatives about her as she saved my life!

I had foot surgery at this center. I was extremely satisfied. The nurses were kind and caring…read more Extremely friendly and supportive. The facility clean. The anesthesiologist was the BEST EVER. He answered all my questions and took so much time with me. No nausea at all. I love my Dr Chen. I was treated with courtesy and was prepared as best I could be. Loved loved loved this center so much I'm going back next week for cataract surgery!!!!!! My experience was wonderful and I'm grateful for everyone there. It was crowded and my wait wasn't long. Highly recommend this center.

They did the Achilles Tendon surgery on Thursday Nov 10th and it went smoothly. Arrived at 6:30am…read moreto fill out paperwork and then they gave me more details and robe. They did a great job with my surgery and doctor gave me more contact for my recovery at home. It's gonna be a 3 month long at home. I'm just wishing help paying $900.00 + for it?$?

The Doctor herself is good but her office policies are ridiculous. The office staff are extremely…read moreincompetent. I have had a month of going back and forth, my insurance has assured me and the office that the IUD I am getting is 100% covered under the preventative services Healthcare Reform Bill. This includes all co-pays related to a removal and insertion. I had to pay a copay to remove one, after going back and forth there is now a refund "on file." I am now being asked to pay a $1,000 deposit for the IUD when my insurance will pay it 100%. Why the deposit? It's their company policy and I need to speak to their billing department. How can I do that if they are not answering my calls? My appointment for the insertion of an IUD was canceled without my knowledge. I found out because I followed the link on my text, that confirmed my appointment and it said CANCELED. I would have taken time off my work to go to a canceled appointment? This whole thing should have been so much easier than they are making it out to be. I will be calling my insurance to get a new referral to a more competent OB/GYN office.

Edit: The owner has sent me a DM threatening to sue me for defamation if I do not take this review…read moredown which is so unethical! I have reported the owner to Yelp and Optum for threatening lawsuit. They should be more concerned with providing high-quality care and rectifying their mistakes rather than threatening patients who share their negative experiences. Please check out these other reviews from women with the same experience getting an IUD: https://tinyurl.com/4er5hecs https://tinyurl.com/3d2734ek Original review: I cannot put into a review how disappointed I am with this office. 1 star is not low enough. TLDR: My doctor referred me here specifically for an IUD insertion appointment, but I have not been able to get one as they are not accepting my insurance (despite them being in my medical group and confirming with my very good insurance plan that it is covered)!!! They initially wanted me to send over $1,000 out of pocket to some random Zelle/Venmo account for the procedure, and then "refund" me when they billed my insurance after. If I did not ask them if I had been approved by insurance, I would have paid and ended up not have being refunded! I saw many others had this same experience. Insurance billing staff was completely unprofessional and was talking about gambling while completely messing up my billing and forgetting to have me sign major paperwork. I have voicemails of this experience and have filed complaints with Optum. I have been in constant distress during the process of trying to receive an IUD with them, and have had to call them almost every day for weeks on end. The insurance billing staff is not prepared for their job. They are not knowledgeable on billing procedures and communication is very poor. I came in a few weeks ago after getting approval to go here from my GP and was referred for an IUD appointment. I came in, gave them my insurance, and paid $50 out of pocket co-pay to to have an appointment to get approved for my IUD (I never was seen by the doctor). There was absolutely no warning that they may not take my insurance for an IUD despite filling out extensive paperwork and giving them my insurance before this initial appointment! After my initial on-boarding appointment, I was given the go-ahead to set up my next appointment for my IUD insertion. However, the office staff and doctor forgot to have me sign required paperwork, so I had to come back into their office to do this before they would put in the order for the IUD. The insurance billing staff member was too busy complaining about how he lost a bunch of his money in online sports gambling (Cowboys vs. the Bears football game) with other staff rather than making sure I had everything I needed. I even had to remind them to scan my insurance card! So completely unprofessional and disrespectful. After I signed the paperwork, this is when they began telling me that my insurance did not cover the device (though I confirmed with my insurance that they do, it is literally required by law in the Affordable Care Act that major non-religious insurers must cover the IUD that I wanted). I have given up and have changed providers. I saw other reviews saying they were pushing expensive hormone injections on patients and had other questionable billing practices and I do not doubt it one bit. I really think there is something fishy going on with how they do the billing and I have reported it to Optum. I WISH I LISTENED TO THE OTHER REVIEWS, PLEASE DO NOT GO HERE IF YOU WANT AN IUD!!!