I used Todd's Locksmith service, pleasantly surprised, and happy as a woman myself. She was on…read moretime, had a great personality, and was professional. She did a excellant job, she was great at explaining my choices of service regarding my lock change. She did the service very well and in a timely manner. The next time I need a locksmith, I will call Todd's and ask for Brittany.

Good experience. He did mention how our houses were a carbon copy of the rest of the…read moreneighborhood... which was... thank you? I guess. But they were quick and price was okay.

Very knowledgeable, funny, and gracious crew…read more Even recommended someone on my side for some work I needed on my front door.

They said they would call at 2 and they did, said they would be at my house in 45 minutes and they…read morewere on time. Forty Five minutes later in my drive way I had a new key fob and much cheaper than what the dealership wanted which would have also required having my car towed to the dealership.

Very rude and unprofessional company. Will be reporting to BBB. I am a division manager of a multi…read morebillion dollar company and called to get a lock changed on one of my locations. Technician was supposed to call back with a quote for me to decide if I would use them. Technician called back and had no information so I had to repeat everything and wasnt given a quote. He showed up to the location and his services were no longer needed. The technician proceeded to curse my district manager out and told her she owed him $65 for gas. I get off the phone with her to call him to get a understanding of the issue. He was so rude I hung up and he then calls me back to tell me to go F*ck myslef. I have worked with plenty of locksmiths over the years and would have never imagined being cursed out by anyone for any reason but to be told to go F myself is insane and I will be sure to continuously report the unprofessional behavior until something is done about it. I simply asked him to not be disrespectful I couldnt even get to a conclusion because he was too busy yelling and being disrespectful. Im new to Columbia from VA so I was unaware this company was no good but I see why they have 2 stars.

I was searching for an actual physical store, not for a mobile drive by service. So, when I…read morearrived at this business location the doors were closed and when I looked through their front glass windows the place looked like someone had dropped a few grenades and was abandoned.

I've called this man to come out to make a key for me..he told me he would come and never showed up…read moreor answered his phone..he's a liar and he's not to be trusted..I wouldn't recommend anyone in need of having a key made contact him...and I've heard things about him that I don't like so I'm happy that he lied and never showed up

6/15/26 Dave at Pop-A-Lock cut 2 keys I ordered off Amazon and programmed them and programmed 2 key…read morefobs (lock/unlock) for my 2018 Nissan Frontier. The dealership only gave me one ignition key! Called Dave 2 days ago to get pricing and he quoted me $155 and told me to call him when the keys and key fobs arrived. He came to the house today 6/17/26 and 20 minutes later he was done. Cash, Cash App (Apple pay). No debit or check. He mentioned one other payment option but I forgot. Highly recommend, but call to get pricing, he will look up your vehicle to make sure he can do it and give you a price.

They respond super quickly. They are already scheduled to come out…read more I have used Pop-a-lock before. They are fair and honest. Gave me an upfront price and told me what to expect with repairing my front door lock and possibly having to replace it. I trust them because they have been upfront in the past and we're just upfront with me now

False advertising. Called more than 10 times between the hours of 8am to 10am for "24/7" hotline…read moreyet did not get a single Answer or message. It's fine if you're currently closed for the hours or day but don't advertise 24/7 service when you can't even answer the phone.

Efficient, very quick, reasonably priced and kind. I locked…read moremyself out of my house - called @ 8:02, someone was here by 8:15 & I was in my house by 8:17.

DO NOT USE THIS COMPANY!!! We called to get a quote and was given a quote for $150. We spoke 3…read moredifferent times and each time same quote. Set up the appointment and even gave same quote in person. Comes down to pay and they suddenly try to charge $350! Both my husband and I have a phone call recording app and each call had been recorded. The guy even told me in person the quote of $150. The guy flat out claimed that no one in that office spoke to us nor gave us any quotes for that or any amount. Then how exactly did they get our address, phone number, and vehicle information? I was home by myself while my husband is at work and started to feel extremely uncomfortable because the guy is getting really angry. The guy then admits we spoke to him and was given them quote but wouldn't do it. For 48 minutes I stayed on the phone with my husband so we could figure out everything and it wasn't until someone from the company contacted my husband on a 3 way call that instantly they said OK $180. That was immediately after they were informed about the calls being recorded. There's no telling how many people they've done this to that didn't realize it or catch it. This is not an honest trustworthy way to run a business.

From the owner: Locksmith Columbia, Orangeburg, Sumter. best pricing, Fast serviceread more