I wrote a review again today, last week and last month but they have been switched to the "not recommended reviews" part of this web site. It appears that Access Eye has control of these reviews so don't believe anything you read that says they are a respected company. .....and oh, by the way, the lower part of my eyeglasses still do not provide a clear image unless I bend my head down almost in front of the item I am reading. I purchased a pair of glasses from Access Eye, Rt. 3, last fall before leaving for FL. The eye exam was 2 parts. First Dr. Coleman examined my eyes and stated that he wanted the "Testa, O.D." (not an MD) to do the examination for glasses. Mr.Testa did a very quick exam and made no comments to me. Afterwards a tech/clerk told me what type of glasses I needed, I paid them and they were ordered. The prescription was for a titanium frame, and the tech/clerk recommended sunglass coating on the outside. I do not remember his telling me that the glasses would need another coating on the inside (to prevent glare on the inside of the glasses, at an added cost). I used the glasses during the trip to FL and while shopping I noted I could not read prices listed on the bottom shelves of canned and other goods, and more importantly there was a reflection of spotlight like spots inside the glasses whenever I was in a room with ceiling lighting or street lights while driving. I called Access Eye, was advised by a clerk/tech who answered, to mail the glasses back before the 90 day return policy was up. He insisted that he had told me during my first appointment that I should have chosen to have the coating on the inside of the glasses to prevent glare, at an additional cost. I do not remember his having said there would be a obvious glare on the inside of the glasses which would affect my vision if I didn't purchase the coating. He said that to fix the glare problem, he would have a special coating added to the inside of the glasses at an additional cost of $48 (approx), and then mail them back to me in FL. I mailed the glasses to the Access Eye address and I have the receipt from USPS showing that the glasses were delivered (before the 90 day return policy). In the meantime I began to think that the idea of mailing them back & forth was not a good idea because the problem of not being able to see clearly could not be resolved without another eye exam. I told whomever the tech/clerk was who answered the phone the next time I called that I would make an appointment to see Dr. Coleman when I returned. The tech became very upset and insisted that it not be done that way, but to take his original advice which was to have them mailed back to me after they were repaired. He insisted that he told me about the problem of glare inside the glasses if I didn't pay the extra cost for a coating. Of course there was no eye exam from a eye doctor suggested while I was in FL. When I returned home from FL I noted that I already had an appointment scheduled for May so I kept that appointment. One of the employees at Access Eye, "Chris", talked with me about the issue, was very nice and tried to work things out to the best of his ability. After that I returned for another appointment in which Dr. Coleman made a cameo appearance but would not discuss the repair of the glasses. I was re-examined by Mr. Testa who appeared to be more interested in his hair style and stated that his original prescription was correct. When I told him I could not see the prices of items in the grocery store, he mumbled something about if he changed the prescription it would affect my reading ability, he did not expain. He did not look closely at the screens or listen to my answers during the eye test. Nor would he answer my question about how they were going to resolve the issue. He stated that "Chris" would take care of it and abruptly left the exam room. A week or two later I received a call from one of the staff saying that the frame that I originally ordered had now gone up another $59. She also said that the "sun-glasses" coating I had originally agreed to would eventually peel off and it wasn't recommended. So I chose another coating which was $99 instead of the $49 originally recommended. The glasses were then paid for and ordered. I received the glasses about a week later and they are satisfactory as far as I can tell at this time. However, I will never use Access Eye again , or recommend them to anyone else. It isn't worth all the time and effort or the ill feelings displayed by the staff originally. They made me feel as if I was trying to cheat THEM instead of what I felt they were trying to do to me. Currently Dr. Testa's office has sent me a bill which is full of discrepancies. I spoke to "billing" and was told to ignore the bill as it is being evaluated by owners/management. I am awaiting the corrected "bill" as I owe them nothing, possibly they owe me a partial refund. THE END read more

On December 28th 2019 I had my eye exam at access eye 4516 Plank Rd, Fredericksburg, VA 22407. I had Dr. Christopher Testa which I love as an eye Dr. and had a good working relationship with. It was determined I needed to get a slightly stronger prescription for glasses. So I was asked to meet with the glasses part of access eye, I told them I was unsure if I was going to get glasses there, they said it was ok but let's measure your Pupillary distance (PD) and pick out a pair of glasses and we will place it in my file (Later on found out not medical file but optics file). I left and did not buy any glasses. On January 9th, 2020 I went back in to get a copy of my Prescription, I noticed there was no PD # on the prescription. I asked the front desk for it and was told I could not have it, I insisted as it was a measurement just like blood pressure, oxygen level, or pulse. They had me talk with optics which also stated the same thing. I then talked to Lisa Walker who is the branch manager of the Access Eye on Plank road. Lisa Walker stated they have talked with their lawyers and they are in their legal right to withhold Pupillary distance (PD) from a patient because it is technically not a medical record. I stated that it was and Lisa state I must go to the state if I am going to try to get the record but she assured me that her lawyers would handle it. I called Va department of health (they only handle hospitals, senior care homes, & home health aids), I talked with Va department of Health professions (They only handle licensed professionals & since my doctor was not the holder of record nothing they could do), I finally went to the states attorney general office and although this does fall under their purview they can only act as a mediator with no real penalties or true rulings. Access eye on Plank road ultimately gave me my Pupillary distance (PD). On January 23rd, 2020 I received a letter to dismiss me as a patient, because I asked what was in my view a medical record, and now I have to lose my doctor as a punitive measure. read more

I've been using Access Eye for about 4 years now. They've treated me for a couple of eye conditions; and I go back for regular monitoring. I've used Dr. Coleman primarily but have had occasion to see Dr. Mansouri as well. Both are very nice, as well as professional. They treat me as a person (rather than a number); and they take the time to answer any questions I have without causing me to feel rushed in any way. I believe the doctors at Access Eye really care about their patients and take pleasure in their ability to help their patients. In addition to their great "bedside manner" I have complete confidence in their abilities as physicians. Dr. Coleman performed cataract surgery on me, which was completed with care and skill. He regularly follows up to assure continued good eye health. He also follows me for glaucoma; and I feel confident that I'm receiving the very best advice and treatment. I've also seen the optometrist for refractions and have been happy with with the doctor and service there. My glasses have always been accurate, with no need for additional adjustment. I also like the way they create bifocal lenses. There is a smooth transition from distant to close vision that is not visible on the lens itself. Where other companies create their lenses with a line separating the two, or they charge you extra to eliminate the line, the Opticians at Access automatically create lenses with a smooth transition. And as far as I can tell, the correction encompasses the entire lens, not just a small hourglass shaped area as others do (and charge more for a larger area). I must admit that their glasses are rather expensive, at least those I bought, which were not designer frames. I appreciate having better quality glasses but would be happy if they reduced their prices a bit. The technicians and office staff at Access are likewise professional, friendly and knowledgeable. I have always been comfortable with asking questions. read more

My family and I have been loyal patients of Access Eye for over 20 years. We've always appreciated the quality of care and professionalism that initially brought us to your practice. However, I feel compelled to share some recent experiences that have left us deeply disappointed and questioning whether we will continue as patients. Last year, after our routine exams, my husband and I asked for a printed copy of our eyeglass prescriptions so we could purchase glasses elsewhere. To our surprise, the staff refused to provide the printed prescription, stating that we needed to print it ourselves. This felt unnecessarily inconvenient and unaccommodating. This year, I had to schedule two separate appointments: one for a medical concern on a Tuesday and another for a regular eye exam on Thursday. I anticipated a tight schedule on Thursday, so I proactively completed all necessary paperwork in advance. I even confirmed whether I needed to arrive early for my 2:20 PM appointment and was told it was not necessary. Despite doing everything I could to be prepared and punctual, I arrived at the office at what I believed was exactly 2:20 PM. I even held the door open for another patient. However, upon checking in, I was told it was 2:22 PM. I apologized and explained I had encountered traffic, but was met with a rude response and informed I would need to reschedule. I politely asked again if the doctor could still see me, but was denied and told the next available appointment wouldn't be for another 3-4 months. After years of loyalty, this experience was the final straw. I understand that schedules need to be kept, but the lack of flexibility and compassion, especially for such a minimal delay, was both surprising and disheartening. I hope this feedback is taken seriously and used constructively to improve future patient experiences. Kindness, respect, and a little grace go a long way in maintaining long-term relationships. read more

THE REPUTATION OF ACCESS EYE GOT ME IN THE DOOR BUT THE CHARACTER OF DR. ROWE WILL KEEP ME COMING BACK. Friday afternoon my eyes were irritated, then blurry and suddenly I LOST MY SIGHT. I started to go to CVS, then the Emergency Room and then rapidly decided ACCESS EYE! I needed a professional and heard the Mansouri team is the best in town. Friday afternoon when I "walked-in" Access Eye was closing. My husband asked, "Can you help my wife? Suddenly, she cannot see." Dr. Rowe stayed that Friday with Tina & Connor. My corneas continued to swell, both eyes were without sight. After a thorough, empathetic and knowledgeable discussion & examination I BEGAN TO FEEL HOPE AND COMFORT. The medical strategy was set into action with the added prescriptions necessary. I went home to rest. MY SIGHT WAS GONE for 36 hours, I slept a lot, by Sunday my sight was clearing, and early Monday morning Dr. Rowe was waiting to assess my progress. It is not only HIS WILLINGNESS, but HIS CALMNESS, HIS EMPATHY & HIS KNOWLEDGE THAT BUILT MY TRUST. I DON'T KNOW WHAT WOULD HAVE HAPPENED had Dr. Rowe continued out the door late that Friday afternoon. A traumatic event was prevented. THE ETHICAL CHARACTER OF THE DOCTORS AND STAFF AT ACCESS EYE IS PRICELESS. The culture of healing will keep me coming back. Cameron, Tina, Connor & Robert thank you. MY GRATITUDE IS ONLY SURPASSED BY MY TRUST. Due to the emergency, I must sort out my insurance. However, I promise, if necessary, I would CHANGE MY INSURANCE BEFORE I COULD EVER CHANGE MY DOCTOR. read more

Their office manger is the most racist, prejudiced, cruel, heartless, and a bad person. She changed my appointments twice without my knowledge while I already had appointment set up and made plans to take off from work. Then when I showed up for her second mystery appointment without my knowledge, they kicked me out and said, their office manager decided not to allow me in their facilities. I called for days. Finally I found her. I heard her and I understand thst she is a very bad person. She is inhuman and a very heartless and selfish. I will report this doctor and his darling manager for their actions against humanity. I am going blind. Not only they wasted time by damaging my eyes, they discriminated against me. I know why. It's racism and prejudism. They should not be allowed to hurt someone. I am not privileged to just leave work anytime that they change my appointment. I want them to refund every penny back and I want them to pay for the damages. Their doctor is a manipulator and a bad person that spoke with me in a foreign- his language that I couldn't understand a word. He is a selfish man. I told him that I don't understand but he continued with his foreign language. read more

I've been visiting Access Eye in Fredericksburg for over a year now and have had a great experience each visit. Brianna, an appt coordinator, helped me today and made the process easy and seamless. She went above and beyond to ensure I was taken care of. She made customer satisfaction her #1 priority and I appreciate her for taking the time to do so. I recommend this office for their knowledge, expertise and courteous staff. read more

I was very pleased with the caring and knowledgeable staff at my last visit. I was greeted by a friendly and very helpful person when I went into the office. Robert did a great job of making mope feel comfortable while he prepared me for Dr.Thompson's exam. Dr. Thompson took the time to explain everything to me and answered all my questions. She is amazing. I highly recommend Access Eye! read more

I have been seeing Dr. Tracy Dzibela for many years at the Cambridge Street location. Customer service has always been excellent from the appointment schedulers, front desk employees, vision technicians and Dr. Dzibela. Thanks for providing this valuable to service to the Fredericksburg community! read more

Great experience! This was my first time at Access Eye and I will never go anywhere else. The entire staff is very warm and welcoming and they clearly explained every procedure. Dr. Rowe was very thorough and was able to successfully remove a foreign body from my eye. I highly recommend Access Eye. read more

The manager responded to a yelp review by writing/responding they have had many positive reviews regarding professionalism, etc., yet their overall rating is low. The response was extremely defensive and long-winded. read more

Dr Tran was wonderful. Hope to have him on all future appointment. Very personable and explained things very well. In and out in no time.

Whitney was really helpful & went above and beyond to make sure I didn't lose my appointment. I really appreciate her efforts.

Dr. Thompson is great. She answered all my concerns and was very thorough. I would recommend highly!

Nice to deal with the pleasant, caring staff and the doctors and techs are GREAT!

Love my technician, he was knowledgeable, kind and courteous.