I love my doctors at UIC South Loop Physicians. They listen carefully, make me feel comfortable and…read moresafe, and give me confidence that my family and I are receiving the best care.

The staff here is unbelievably incompetent. I had to call multiple times to get prescriptions…read morerefilled with my new insurance. They screwed it up over and over (four times and counting) resulting in being out of my medication. If I did my job so poorly I would be fired. One star is three too many!

Dr. Gina Ciaccia is the best! She is extremely personable and smart. She always works with you and…read morewill help you expedite appointments when needed. When performing a procedure, she will talk you through everything while it's happening. I've even referred some of my best friends to her as well. That's how much I trust her!

I appreciated how professional and caring the doctor was, taking time to listen without rushing…read more The office was a bit crowded, which made things feel hectic, but overall the visit left me satisfied.

I am stunned that the ENT practice group is being outsourced to a private practice and that they…read moreare losing Dr. Max Plitt to Advocate Wisconsin. The "business" of healthcare is sometimes at odds with the practice of medicine and delivery of quality healthcare! What a loss for our community!

A nurse practitioner (in this clinic) in my experience, don't really know how to assess and…read moreevaluate the signs and symptoms of a disease and in turn failed to give the proper treatment relying on "book knowledge" explanations and other cases that are dissimilar ( ex. She gave an pediatric example while her patient is an adult ) rather than the complaint and the evidence provided and exhibited by the patient at the moment. "Treat the patient, not the disease".

I would NOT recommend!! Especially if you need labs done ! I've never experienced a dirty, old AND…read moreunprofessional doctors office. It was not sanitized at all which is crucial during these times. I was also told one thing on the phone, another by the doctor and completely misled when going in. Find somewhere, anywhere else !!!

Don't do it! Find another emergency room. I went to the ER at Mercy for treatment of food…read morepoisoning. I was severely dehydrated and In serious need of fluids. I called urgent care first and they explained that based on the severity of the illness and the need for IV fluids I would have to go to an ER. I have Blue Cross Blue Shield and Mercy Hospital is in my network. I have a$1000 ER copay which I paid in full by credit card at time of service. The Level of care was pretty good. The nurses and doctors were all very nice. The number of ER patients that arrived in the back of police cars and in handcuffs while I was there was a little scary, but what can you do. I realize I wasn't a medical priority since it was just dehydration. During the 6 hours there I received 2 IV bags of fluid, they drew blood and took a urine and stool sample. Standard care. So I received my fluids began to feel a little better, discharged and sent on my way. Within a few more days I was able to return to work. Overall the treatment was good and I was satisfied. Then the real nightmare began. About 6 weeks after service I received a bill from Mercy. It was a very generic bill which was not itemized. It didn't even show if my $1000 copay was applied. I was shocked to see that the total cost of services was $7313!!!! It stated my insurance paid them $3741 and that I still owed them over $2500. I made a call and found out this is what I owed even after the $1000 copay Was applies. I knew there had to be a mistake. I called Mercy and asked for an itemized bill. I explained there was no way the cost could have been over $7000. They were rude and defensive when I asked and the itemized bill didn't show up. It took 2 additional calls and almost a month to finally receive the itemized bill. Only after I told them I filed a fraud claim with BCBSIL for not receiving an itemized bill did I receive the itemized bill. Upon reviewing the bill I found a typo. A major typo. Each IV was listed as a seperate line item. B/c I had 2 IVs that day the quantity for each should have been listed as one. The 2nd IV listed on the bill had a 0 behind the 1 under quantity which in turn was showing I received 10 IVs to the tune of $446 a piece. Therefore, I was charged for 9 IVs I never received and was being billed $4014 for them. I called Mercy immediately. The billing agent recognized and acknowledged the mistake and confirmed it with a supervisor after putting me on a brief hold. Ok, just issue me a new corrected bill and we're all good right? NOPE! I was told in order for Mercy to correct their mistake which could ultimately negatively impact my finances and credit that I had to write them a letter of dispute and.......wait for it......FAX it to them. Yes! Fax! The cutting edge form of document transmission from 1989. Unbelievable in 2018. So I typed up my letter,printed it out, got in my time machine and headed to a local UPS store with a fax machine and attempted to fax out the letter of dispute. After 4 attempts, the line just rang and rang with no answer. I jumped back into my time machine and headed to Fedex Office (or should I say Kinkos since that was all the rage when we were still faxing in the last century?). Multiple attempts were made again. I called Mercy to confirm the number. I had it correct. They told me they are just busy receiving a lot of dispute letters (shocking? No!) and that I need to just keep trying. I asked if there was any other option, if I could even drop it at the billing office in person. I was told no. I was also told I could not be transferred to a supervisor. Only faxing was allowed. I don't have time to sit at a location with a fax machine to try again and again to fax them a dispute to a mistake they made for over $4000!!! This place is scamming people. I have filed another fraud claim with my insurance company and I have begun a claim with the Illinois Attorney General's Health Bureau for medical billing fraud. If you have no choice but to go to Mercy for Emergency care don't pay them a dime until they send you an itemized bill and you can confirm it is correct. I suspect they are pulling this scam on a lot of people and insurance companies. These are the people to blame for rising medical and health insurance costs!!!!

I would never go to this doctor again. His bedside manner is horrible and he was very dismissive…read moreand rude and acted as if he didn't care. He walked in the room and didn't speak and just started speaking about how I shouldn't really be here, my symptoms aren't that bad etc. I had to tell him that my symptoms are making me uncomfortable and that's why I'm here to see a professional so him telling me it's not a big Deair's irrelevant to me because it is a big deal TO ME. Please do not go to him.

I enjoy reading bad reviews!!…read more Just goes to show the arrogance of pompous Entitlement Syndrome of Retards! Always about the me me me. In Truth STOP BLAMING...... Life is hard !!!! Dr Gruber's professionalism has no room for superfluous B. S.!! He is the ONLY PHYSICIAN who returned my voice back in 1992. Not only one, but Three surgeries! Life is HARD ....... Life is HARDER if you're stupid. There is no fat in lean meat. Just the Truth!!!! Thank you Dr Benjamin G ! Oh ! P. S. 31 years later I still have the Tanzanian super holler and the voice of a radio personality

I have been going to this urgent care centre on and off for seven years…read more It's a safe and well run place. They know what they're doing. It takes less time than an emergency room, and even if you're paying out of pocket and have additional questions about something completely unrelated to the reason you randomly walk in for, each doctor respectfully takes the time to answer the question and if they can't they are quick to provide an appropriate referral. I always get there just before closing bc of work and I've never been met with anything but kindness... These guys are great and I think that collectively they could run a hospital. It's a really good place.

I came because of a rash on my arm. The clinic was dark and gross. The exam chairs were covered…read morewith what looked like a dirty black drop cloth made of t-shirt material. The doctor barely looked at my skin. It was too dark for him to see anything anyway. The only pro was that the nurse treated me with kindness. I hope she finds a better place to work.

I love Monica, her care and consideration are great. she…read moredoes follow-up texts and phone calls to make sure your needs are being met.

From the owner: This company was founded in honor of my late grandmother, Mattie Jackson. I am fortunate to witness…read moreas well as experienced my family care so greatly for my grandmother as she aged. She is the driving force behind my passion to care for the elderly. Being a first generation medical doctor, I am pleased to be able to care for ALL ages as a Family Medicine Physician. While specializing in Geriatrics, I find joy in facilitating the day to day issues facing our aging population as well as their famil

Very organized and professional, kind administrative and nursing personnel…read more Very prompt notifications of changes in the doctor's schedule that require appointment changes. Prompt and reliable appointment reminders. Excellent coordination of lab results, etc to facilitate patient care. Dr Kotler, himself, is very professional, and communicates thoroughly and completely with the patient. He listens carefully to the patient and involves the patient in the diagnosis process, and in planning remedial treatment and testing. He's kind with a dry wit that alleviates patient anxiety. He's very forthcoming with the reasoning behind his professional opinion and his healthcare planning and strategies. Very impressed!!! I highly recommend him for Ear, Nose, and Throat medical care.

Dr. Kotler performed a septumplasty on me somd 20 years ago, which proved to be a life-changing…read moreexperience. I recommend him without reservation, absolutely.

This clinic is absolutely terrible. I changed my child's insurance to this clinic, but I moved to…read morethe suburbs. The new school said they needed a family doctor for my child's physical exam, so I called to explain our move and the requirement, and we scheduled an appointment for 4:30. Because I need to work, I asked my boyfriend to take my child. Their reason was that a parent must bring the child in person for them to see the child - what kind of ridiculous logic is that? Driving to the suburbs and back takes two and a half hours with traffic! And they just refused to see the child. It's a truly awful place! I'll never come back!

Waiting forever，even u made appointment already! And it happen every single time! Chicago Chinatown…read moreneed .more Family doctor

My wife delivered our first child at Mercy Hospital in Chicago on Feb 28th, 2020. We had such a…read moregreat experience on the Labor and Delivery Floor (3rd) that it makes me want to have another kid. The staff in the delivery room was welcoming and the room was cozy. My wife had a great experience - felt comfortable, safe, and informed throughout the entire labor. She loved her OB, Dr. Barry - she was encouraging, honest, compassionate, and patient with us. She took care of my life and I really appreciated her for that. After delivery, you're taken to the Mother Baby rooms with what have to be the best nurses in the city of Chicago. They're honest, quick responding, funny, and obviously love their jobs. Thanks Rose for the newborn bath that put him to sleep for 4 hours! Chris and Lauren, thank you for answering our questions and making us feel confident in becoming parents. Martha, the on-site lactation consultant, is professional and was eager to teach my wife all about how to breastfeed. Overall, we felt welcomed and supported while on the 3rd floor at Mercy. Really, we just want others to know about this hidden gem because we hadn't seen any reviews about it online. Thanks to the entire staff on the 3rd floor.

There's nothing more terrifying than finding out a loved one has been rushed to the hospital. Your…read moremind immediately starts racing. I was on my way to a gig when my sister called, frantic our other sister, who was visiting for the weekend, had suddenly fallen ill and was taken to Mercy Hospital. I dropped everything and headed there right away. When I arrived, there was confusion about visitors, and my sister was asked to leave so they could treat our patient. When I was finally allowed back, I was alarmed by what I saw: my sister was unconscious, foaming at the mouth, and lying on her back with no doctor or nurse in the room. I immediately turned her on her side so she wouldn't choke. After waiting about 10 minutes with no staff checking in, I went to find help. Nurses in the area couldn't tell me who was assigned to her, and I was given paper towels to manage her condition myself. After about 30 more minutes, I finally found a nurse at the desk who said she was assigned to my sister. When I asked why no one had come to check on her, I was told my sister had been "extra drunk," combative, and had spit on staff so they essentially left her there. Despite this, she had still not received fluids or proper care. The nurse also mentioned her shift was ending soon and that someone else would take over. However, another hour and a half passed with no one checking on my sister. Eventually, a doctor briefly stopped by and said she would wake up in a few hours pending toxicology. When my sister finally regained consciousness, she was disoriented, confused, and not behaving normally. It took multiple attempts just to get assistance for something as basic as helping her to the restroom. At that point, it had been over four hours with little to no care. We requested a toxicology report, especially since her symptoms suggested she may have been drugged. Although blood had apparently been drawn (there were even remnants left in the room), we never received any results. The room itself was also concerning there were gnats and visible lack of cleanliness. When a new nurse came on shift, the attitude was dismissive. We were told we could leave, even though my sister clearly wasn't stable. When asked to collect a urine sample, the nurse refused to assist and said it was only being done to "satisfy" us. We complied anyway, but to this day, we have not received any follow-up or results. This was one of the most neglectful medical experiences I've ever witnessed. My sister could have choked on her own vomit. Over the 4-5 hours we were there, I don't believe her assigned nurse ever once checked on her in the room. Thankfully, we were there to advocate for her but that shouldn't be necessary for someone to receive basic care. I'm sharing this because no family should have to go through something like this. I truly hope Mercy Hospital takes steps to improve patient care and accountability so this doesn't happen to someone else.