Great office in chico. Reliable. Trustworthy. The team is there to help customers and always going…read moreabove and beyond to do so.

Tim is great and knowledgeable. On the other hand, Vanessa Is not. Example: i emailed her asking if…read moreshe could assist me with making a payment through the State Farm automated telephone system. I explained that I tried making a payment via phone after hours and in order to do that, i needed to provide a "key code " and i asked her to please provide that to me so I could make a payment via phone on my own. Her response was "I've never heard of that, it must be a system error!" That was her reply via email! I was in shock. She didn't even try to find out. I don't appreciate that type of response. I expected her to look into it and get back to me at minimum. I now know that the "key code"is found on your billing statement which is mailed out each month to customers. I am frustrated and feel that I may have to consider taking my business elsewhere.

Very helpful, friendly employee Bralynn helped me today and answered all my questions. Thank you…read morefor being so patient with me.

Great customer service, Maria was extremely helpful with all the questions and concerns I had…read morebefore making necessary changes. I would recommend speaking with her if you need more detail information before making a change. Thank you so much for you help it was greatly appreciated

Vicki and Claire are the best! We trust our home and cars to their insurance expertise. We want to…read morethank you for all that you have done for us!

Very responsive and helpful. We have had State Farm for 7 years for coverage of our home and…read morevehicles and have had great service with any issues that have come up.

Absolutely terrible experience. During our meeting, he told me he makes about $160,000 per month…read moreselling insurance and said seniors 'can't say no.' I found that statement disturbing and chose not to do business with him. I felt as if that was a total disrespect to our senior community members here in Chico right away...I was absolutely stunned. He made jokes about clients dying shortly after becoming customers. Whether intended as humor or not, I found those comments deeply inappropriate. It seemed as if he'd rather talk about his trip to Las Vegas than about my needs. My experience with Michael was just sad and concerning for our senior community here in Chico and he lost this sale!

We absolutely appreciate Michael and his staff. He has been so helpful for us these past 6 years…read more They always check in and update our insurance to get us the best deal and coverage. Michael will even come to see us in Redding. Great company!

Initially I didn't know if an Insurance Broker was the right choice for me because I didn't think…read morethey'd be able to get me the best coverage and rate I was looking for. Boy was I wrong! I know it sounds counter intuitive but they were able to get me the same if not more coverage for less than I was paying before. That coupled with the fact that they're a local company and I can drive down to their office if I have any questions or pick up the phone and talk to my agent when i have a claim instead of calling that stupid 800# and sitting on hold for hours. Since meeting them I've switched over everything including my auto, home, health, life ins and even got my business setup with ins and workman's comp.

I am so glad I switched over to Aaron and his team!!! They really go above and beyond the call of…read moreduty. When I switched over I was notified by them how underinsured I was and not only did they fix all of thst but they saved me money to. I have used Dean & Dean for all of my personal and business insurance for about ten years now and I have recommended many people to them who are all very glad they switched.

So far it's good. Renewing policies now. Will know more. Invoice from Insurance comes really too…read moreclose to renewal date. Interest tries to help me anyway they can.

Called for a quote. Agent #1 didn't return my call. Called again and got connected to another agent…read morewho told me he didn't want my business because premium amount was my primary concern. Instead of actually trying to compete for my business, he acted like I should be happy an insurance agent would even talk to me being in a high fire danger area. After calling another company, I was able to get a great price from an admitted carrier. This clown didn't even bother to see who would write a policy for my address. Make sure you kiss the insurance king's ring if you call and pretend like you're happy they'll even talk to a peasant.

I have received great service from Dirk over the years and would recommend this agent to anyone…read moreseeking insurance for auto or home, life insurance or umbrella policies. He is very educated in this field and year after year he locates the least expensive policy that fits my needs.

Great agent to work with. Very fast and efficient. I highly recommend Dirck to all people that…read moreneeds insurance. You won't go wrong.

This review is for AAA as a whole and not just the Chico branch…read more I bought AAA specifically for the purpose of making a trip across the United States with my small 5 x 8 trailer. I bought the most expensive policy - AAA Plus. It costed around $200. While going across country, one of the lights on my dashboard came on. I looked in my car book and it said do not drive the car. I was only about 20 miles from the next small town, but I stopped and called AAA expecting help. When they found out I had a trailer, they said they could not help me. They could tow my car, but they could not tow my trailer. They expected me to leave my trailer with all my belongings in it by the side of the road. Or I could pay them to tow my trailer. They told me that there was no one in that small town 20 miles ahead of me that could tow my trailer. They said I had to wait for someone from a hundred miles away to come to my location and tow my trailer and I had to pay for it. I sat there for 4 hours in the blazing sun while someone from a hundred miles behind where I had just come from drove to my location. When the tow guy got there, I asked him why somebody from the town 20 miles up the road couldn't come and tow me. He said he did not know why they sent him from so far away, because there were at least three tow services from the town 20 miles away that could have towed me. He hooked everything up and we drove 20 miles up the road. I had to pay him a hookup fee and a per mile charge for towing my 5 x 8 trailer 20 miles. This amounted to over $200.00 - after waiting over four hours for him to get there. He unhooked my trailer at a motel there. Then the driver took my car and dropped it off at the mechanic that AAA had told him to drop it at. AAA told me that they notified that mechanic that I was coming and they chose that shop because he had time to see me. The next day, I had to walk (no taxi's in this tiny town) at least a mile to the mechanic and got in my car so I could sit down and wait. The mechanic was late. I got on the phone and called him. He said he was somewhere else in another town and would be there in about a half an hour. When he finally got there, I told him what AAA had said. He said AAA never called him, he had no idea who I was and could not work on my car for at least a week. He was very mean and rude. I asked him if he could just please look at the warning light that I was talking about on the car and tell me what it was. I put the key in the car and the warning light did not come on. He said, "Well, I don't see anything, so there's nothing wrong." I got in the car and drove away. I went back to the motel and tried to hook my trailer up and I could not. I pulled two guys out of the parking lot to see if they could help me hook the trailer up. One of the guys was so strong he lifted the trailer a bit and then it was able to go onto the hitch. The trailer jack that I had bought for the purpose of me being able to hook the trailer on and off myself proved to be worthless unless the trailer and car were on completely flat ground. When I got to my final destination, I went into a AAA office and talked to a manager about this incident. I feel as though I should be reimbursed for AAA having forced me to pay for my own towing. They also sent me to a mechanic who had no idea I was coming and did not have time to work on my car for a week. They refused to reimburse me. They said their towing packages only apply to cars. I told them that when I initially bought my AAA Plus membership, I told the person exactly what I was going to do with it, and she never mentioned that trailers were not covered. AAA told me they would not compensate me for refusing to pay trailer towing fees. What they would happily do for me though is give me a $50 credit off my membership for next year. So their solution to this issue is ME giving them another $150 of my money instead of $200 for their worthless towing package. Really nothing out of their pocket to solve the problem! AAA packages are WORTHLESS. I will stick with the towing policy that comes with my regular car insurance. It is only about $35 and also comes with a free rental car if yours is in the shop.

The people have been very polite and pleasant. I have not been to the new site but the old site was…read moreeasy for me. I have had many enjoyable visits conducting business that I did not need to go to the main DMV office.