Where do I start? I give them a 2 because when they do pick up my bedridden MIL who is 80, which is M-W-F for dialysis, they do a good job. Unfortunately, they have destroyed the wall that goes to the bedroom with their stretcher. However, that can be repaired. My main problem is they have issues at their dispatch/scheduling/insurance departments. One day they will drop her off at dialysis and then not pick her up. She waited for 3 hours to be picked up. My wife called to find out the problem and the person who answers says they can't pick her up for some reason "fine print" and then tells her she has to pay. The wierd thing is when I call right after her, they say everything is fine. Medicare pays for my MIL - this is covered. This has happened several times. It is getting tiring and I am moving to another service. Unfortunately their office issues make them UNRELIABLE! read more