Where do I start? I give them a 2 because when they do pick up my bedridden MIL who is 80, which…read moreis M-W-F for dialysis, they do a good job. Unfortunately, they have destroyed the wall that goes to the bedroom with their stretcher. However, that can be repaired. My main problem is they have issues at their dispatch/scheduling/insurance departments. One day they will drop her off at dialysis and then not pick her up. She waited for 3 hours to be picked up. My wife called to find out the problem and the person who answers says they can't pick her up for some reason "fine print" and then tells her she has to pay. The wierd thing is when I call right after her, they say everything is fine. Medicare pays for my MIL - this is covered. This has happened several times. It is getting tiring and I am moving to another service. Unfortunately their office issues make them UNRELIABLE!

My son was robbed and beaten, left for dead, a couple of years ago. The police called Acadian and…read morethey drove my son to a hospital nearby, about a 15-minute ride. No mention of price or payments was made by their drivers. They provided no medical services other than observation. They billed by insurance company and my insurance company paid them. They sent me another bill saying the insurance payment was not enough. I had my insurance company renegotiate and pay them an additional fee. Twice we paid the deductible. Then a few months later they start billing us again asking for nearly 400.00 more, saying that the insurance company still did not pay what they wanted to charge. I called and sent back letters explaining that we had agreed to no certain fee and that if their pricing was too high for insurance, that was between them and my insurance company. They ignored all my correspondence and now they have reported us to a credit collections company who are harassing us. I plan to file formal complaints. NEVER USE THESE VULTURES NO MATTER WHAT. THEY ARE CHARGING TOO MUCH AND CARE LESS ABOUT THE VICTIMS THEY TRANSPORT.