I rarely leave negative reviews, but unfortunately my experience here left me uncomfortable moving forward with this company. I received an estimate of $4,801.13 to replace an evaporator coil that was being covered under the manufacturer warranty, with the company providing the labor and related work. After a delay in getting the estimate to me, the company applied a 10% discount, bringing the total to $4,321.02. I appreciated that gesture. I eventually spoke directly with the owner to see if there was any additional flexibility on the price. To be clear, I had absolutely no issue with him declining my offer or standing behind his pricing. A business is entitled to charge what it believes its work is worth, just as a customer is entitled to shop around. What concerned me was how the conversation was handled. Early in the call, the owner asked whether I was an attorney and then volunteered that he did not like attorneys, mentioning that he had several attorneys in his family. The conversation became surprisingly defensive and condescending from there. When I asked about receiving an itemized breakdown of the charges, he told me that he does not provide itemized billing. For a repair of this size, I personally wanted a clearer understanding of what I was paying for. He ultimately suggested that I shop around because he was not willing to move on the price. That's completely fair, and that's exactly what I decided to do. For me, this was ultimately less about the price and more about professionalism and how a customer is treated when asking reasonable questions about a significant repair bill. I would have been perfectly comfortable hearing, "This is our best price and unfortunately we can't go any lower." Instead, the interaction left me without the confidence necessary to move forward with the company. I will be taking my business elsewhere. read more

My AC compressor went out and it turned out to be the capacitor for said compressor as diagnosed by the AC911 technician. He had the needed capacitor in his truck and installed it to verify that it worked and fixed the problem, which it did. He then informed me that the price for capacitor replacement was $785 installed. I had the option to have him remove it and deal with it elsewhere or on my own. There would then be just the previously agreed on $95 service call fee. Not knowing what this kind of repair should cost, I went ahead and paid it. Afterwards I looked online for typical costs for this repair. Average repair cost in my area was given as $158 with a range of $150 to $300. Over $500 was ID'd as a total SCAM. I could have bought the capacitor on Amazon for about $10. Not $100 but $10 and it is not complicated to install. I called Sheri at AC911 to ask if this was what their normal charge was and she told me, yes we charge $785 for this repair. Since I had voluntarily paid it, I had nowhere to go so I left it at that. To echo what someone else said here, this is an OUTRAGEOUS price. AC911 has heard the last of me. I will NEVER call them again for any type of repair. You shouldn't either. :( read more

I called AC911 to service an Manitowac Ice Maker that we have. Sheri is who I worked with and she was amazing! So nice and really worked with me on scheduling. Then she sent out Roger and he was so nice and knew the ice maker like the back of his hand. He did an amazing job and they worked their tail off to get it all fixed before a huge Grad party! They saved our bacon! I just wanted to say thank you and let everyone else know that this is a great shop with even better people! read more

I don't recommend them. After giving us poor service, charging us for $4,000 for a leak and then we had a second leak. They wouldn't call back to quote and fix the second leak after I called several times. Our electric bill spiked while we were waiting for a return call. After several weeks of no call backs we went elsewhere. We found out the first installation was poor quality and the unit didn't last as long as it should have. After being a customer for 13 years they just stopped taking care of our unit. read more

I used this company for YEARS, but since COVID, they have gone off the rails! the service is poor and they are charging OUTRAGEOUS prices. I got a new service and the man who came used to be a city inspector. he couldn't believe the prices and they had extra filters that are not needed and were actually hindering my system, and course were charging $200 more than what the filter actually costs. obviously, I'm never using them again. very disappointed, they would use COVID as an excuse to gouge long time customers. read more

Jason the technician was pleasant, knowledgeable, and professional. He was extremely thorough and checked both heating and air conditioning units to make sure everything was running as efficiently and effectively as possible. We were just being proactive and wanted to check our systems from the hot summer and upcoming winter. I had a very positive experience with this company. read more

They came out and made good on the issue. I appreciate that the issue was elevated and management took a customer focused response. Thank you! read more

I hate to leave bad reviews, especially since the technician AC911 sent was friendly, competent and professional. But their prices are absolutely ridiculous. Our AC wasn't blowing cold air, so we called AC911 per recommendation from a social media page. They came by when they said they would, and diagnosed our issue to be a broken condenser capacitor and likely the fan as well. Our estimate to replace the capacitor was nearly $400! I knew this was a very simple thing to replace (easier than changing car oil), and the part was very inexpensive, so I turned down the work and took care of it myself. This is a part that is available for $10-$40 locally, and takes 10 minutes to replace. I don't think there is anything wrong with paying a fair price for labor and convenience, but charging nearly $400 for a simple job is out of line and a disservice to the community. read more

Totally the people to contact for A/C repairs and installations! The problems AC 911 faced for my Set was well, not a fun or easy one to do. They were a le to access and set expectations to a "T". We are very happy to have your system up and running during this incredible heatwave. Happy Campers read more

Randy was my technician and he was right on time. He was very professional and walked me through everything he did. Over my years, I have gained a mistrust for many vendors, including HVAC vendors, and have become suspicious of their motives. AC911 has changed my view. I appreciate working with AC911 and the confidence and trust they have created. I fully recommend using AC911 for your Heating and Air Conditioning needs. Dan P read more

This company is phenomenal. We couldn't be happier with the service and quality of the job they did in our home. The owner Oze and the entire AC911 team are hands down the best. So happy we have them to call. read more

Deven the service technician was great! I have an old AC,but he was able to install new condenser fan. read more

I can't say enough good things about AC911. From the moment I started working with them, I felt like a VIP customer. Any time I messaged the owner Lindsay through the Yelp app, I received super quick responses from her and Sheri in the office. Between Lindsay, Sheri and the techs who worked on our furnace & AC, everyone was incredibly professional, courteous and literally bent over backwards to get the job done in a timely manner. I highly recommend AC911 to anyone on the hunt for a reputable AC company. They're now officially my go-to! read more

My best friend recommended using AC911 and she was so right. This is the first time using this service today and they were very helpful to me in setting this up and Deven who came out and did the check on my heating and air. Everyone has been so kind and thoughtful with me and I so appreciate. I now have a service to be seen ,2 times a year to ensure filter is changed and the machines are working. I will for sure use them again. read more

3rd time we have used AC911 and every time they are amazing. From office staff to technicians, everyone is courteous and friendly. Technician arrives and figures out problem and offers a solution with straight talk. No fuss. Just solutions. No upsell, just friendly, great service. And they are locally owned by a Moorpark family. Thanks again for taking care of us, AC911 read more

I highly, highly, highly recommend AC911!!! I have an older air conditioner and cannot replace it right now. Ricardo was my service technician. He was friendly and extremely helpful. He checked my system and did not try to up sell me or try to get me to replace what I have. He did my service and was professional. I highly recommend AC911!! I will be a repeat customer. Thank you so much! read more

Second time these guys have bailed me out when I ran into problems with my wine cooler. We talked, scheduled an appointment and they were right on time! Moe performed the work, and I was back running with my wine cooling. Yes I am a happy and satisfied customer. Thank you AC911. read more

During a heat wave, I called AC911 to fix one of our two compressors. We were getting hot air in our downstairs zone. Called Monday morning, and they were able to come Tuesday. Ricardo was thorough in his work and made sure we understood everything he did to help solve our issue. He had us back up and running quickly! He also gave us a few things to try if the same problem happens again. (As opposed to keeping the fix a mystery and force us to rely on them coming - and paying- again). We've heretofore relied on AC companies associated with our Home Warranty company. Never were they as helpful, up front, and genuinely concerned about our issue as Ricardo was. I am so glad there is a Moorpark based business I can call on if my Heat or AC goes down again. read more

I cannot say enough good things about AC911. It's a family-owned business that treats you like family. Their main concern is your happiness with their quality service and, in our experience of 30+ years in the Valley, there is no higher quality service to be found in this sector. We took three bids for a new central air conditioning unit (Sears, Costco and AC911) - AC911 was the hands-down winner. They exhibited more knowledge about air conditioning, a more thorough approach to providing the best kind of air conditioning, and the equipment we received (Carrier Performance) ended up being less expensive and of a much higher quality than either Sears or Costco were willing to provide. Amazing people, amazing service. read more

Prompt courteous service. I was so impressed with the job they did fixing my wine cellar; I then hired them to do yearly maintenance on my air conditioning/heating units for the house. I couldn't recommend them highly enough. read more

Great company made up of great people. Truly feels like a small town family run biz who care about their customers. I wish everyone did business the way they do ! Thanks !!! read more

I have used AC911 for my rental property and for my primary residence. Both were AC emergencies in sweltering heat. They helped arrange financing for a new system (HERO) which helped tremendously and we wouldn't have known about it otherwise. I now use them for Winter/Summer maintenance. Summer maintenance was performed yesterday by Ricardo, who it also happens, has 4 cats. He was on time, helpful and super efficient. I'll definitely be calling them again if any problems come up. read more

Thank you AC911 for promptly coming out and determining that we needed a new AC. You had it ordered and installed within a few days. Eddie & Steve we're great, so informative, friendly and a pleasure to work with. Thank you AC911 for getting us up and running quick and giving us options to update our old dinosaur with a new unit and be able to hold off on having to redo duct work for now. Oze & Lindsay are great people, they are a community business and family that cares about the people they service. Thank you AC911 for taking care of my AC911 problem! They are the best. read more

I utilized their services a few days ago. Ricardo was my service person. He was bright, friendly, professional, and I felt he handled my heater problem with the lowest cost possible. Would use them again. read more

Had such a great experience with Oze from ac911! He arrived when he said he would, was so polite, explained our problem clearly, and even let my 2 year old "help" fix our ac. Highly recommend ac911! read more

I called AC911 on Monday to come check out a funny noise on my furnace. They were able to schedule an appointment right away. Moe came right at the beginning of the time window. He diagnosed the problem and serviced the unit. They did a great job. I highly recommend AC911 for any heating or cooling needs. read more

Arrived late. The gentleman was condescending to my wife and I while explaining him what the problems were; almost like he didn't even care to listen. "Fixed" the AC unit, which stopped working the next day. Ended up calling their competition. Don't even bother wasting your time with these guys. read more

AC 911 is a great company. This is the second time I've used them. Kevin came out to my house and did a great job. He was very detailed and explaining what the issue was and it was taken care of. I wouldn't go anywhere else for my heating and air needs. read more

We were referred this company by the manufacturer of our wine refridgerator. I was able to schedule an appointment for the very next day. Ricardo, the service technician, came within the time that was scheduled and was so friendly. He explained what was wrong and how it could be repaired. I would highly recommend this company! read more

I bought a nest thermostat for my house and they did a great job installing the thermostat. They came out and analysed my AC unit before wiring onto the thermostat unlike 2 "nest approved" professionals that came previously. Very professional and knowledgeable. Thank you. read more

I have been working with AC911 for many years. They are fast, efficient, cost-effective and very friendly. They genuinely are concerned with doing the highest level work and are honest about providing suggestions that make sense. This company is a rarity in the service world. I cannot recommend them highly enough. Also come here first for a bid. read more

AC911 was hired by the company who installed our wine cellar. Oze did a fantastic job getting our cooling unit up and running. I was so impressed by his professionalism and the way they do business that I plan to call on AC911 for all HVAC needs in the future. read more

We have used AC911 for over 5 years now. Our company promises to deliver service that will consistently exceed our customer's expectations. When we need help, AC911 has been there for us. They are professional, have the technical expertise and above all, have integrity. These are the individuals that I want interfacing with my customers and representing my company. If you truly want the best, this is the company to use. read more

We called this company over because our Ice machine was having problems. However, the next day our ice machine started working and gave no problems yet we still needed to chemically clean the machine. When the technician came in, I told him I wanted it to be clean and he said we can't do that now, I am just here to take a look at the machine. He said that I would have to call in and set an appointment to clean it. He also mentioned just for him coming in, he will need to charge an $85.00 fee. I called in to tell the manager that we will not pay for the $85.00 fee because nothing was done on the machine. He threatened me and said will take me to court and called me a "JERK." Talk about customer service huh. We ended up paying the $85.00 since we are a busy café and wouldn't have time to go to court and deal with this drama. I don't recommend this business to anyone because besides the $85.00 that comes out of the air, their manager calls you a jerk. Pathetic. read more

I've had my new system (condenser, blower, furnace, duct work) for 4 months now and it's rock solid. I shopped around with 6 companies before selecting AC911. The other 5 offered comparable hardware, but the sales reps didn't take the time to explain why one option was better / worse than another. Oze Strausman (AC911 owner) took the time, gave me loads of information and earned my trust. When the time came to install the system, his team were professional. When problems arose during install (they always do), the team took the high road and made sure the right things were done at no extra charge. When a subcontractor doing a roofing patch wasn't available in the install window, they changed my system to a higher efficiency system eliminating the need for the patch. I even saved a bit of money because I could get another rebate with the higher efficiency blower. When they discovered that my coolant pipe (taking coolant from the condenser to the blower) had a hidden crimp, they replaced it at no charge. That was after I had rejected that option in the original bid because the pipe looked okay initially. I recommend Oze and AC911 highly to everyone. The prices are competitive and the service was outstanding. And it doesn't stop with the install. Oze filed for my rebate with Carrier and answers questions on the system as they arise. read more