I was disheartened by the lack of communication I received following my conversation with Bloom &…read moreCo about wedding florals. There was initially good communication, a great phone chat, followed by a prompt floral proposal that I fell in love with. The owner listened to me and shared she would be happy to work with me and my budget, but once I communicated a potential budget range, I never heard from them again. I called, emailed multiple times but received no response or follow up. It was upsetting to have gotten my hopes up and to have been so blatantly ignored. I would have increased my budget if they communicated they had a budget minimum, but I never got the chance to have that discussion. Hoping they're able to re-evaluate their customer service protocols.

Thank you for ruining our 20th anniversary!!! You sold a man (from Venus) roses on their last leg…read morewith curled dried up greenery!!! I (from Mars) am truly disappointed you flog what should have at the very least, spruced up with some fresh greenery and replaced some of the roses!!!!

Such a cute and well-curated store! They often have decently-priced smaller decor items which is…read moregreat. I love how well-themed it is, almost feels like my Pinterest board come to life! A great option to shop small and support a local business. As a warning, it does basically become all Christmas in late fall/early winter, so if you don't celebrate I would recommend skipping at that time as I wasn't able to find much else sadly. In early fall though they have great fall and Halloween decor options!

Well, there are two tattered tulips and Lockport and that's where we went. Looks like there's also…read moreone in North Tawanda beautiful displays must visit.

I made several layaway payments on various items, covid-19 hit and after the country was opened…read moreback up. Unfortunately they or whomever fudged my layaway payments, after reaching a very very disrespectful male worker 1st claimed I had nothing on layaway. After telling him I have every payment amount and dates. After getting extremely irate with me because I'm 60yrs old and African American I was treated like a dog. Now we want our layaway info 716-314-4964

Absolutely TERRIBLE company!!!! Truly the ENTIRE company - from the store to the corporate office…read more I really wish I could have posted this review with no stars. But had to choose one star in order to post to be accepted. Word of mouth goes a LONG way. Our family will NEVER deal with them again. One time is MORE than enough.

First word that comes to mind when I think of this store is HUGE! Honestly just stopped in to check…read moreit out. I've driven by it numerous times since it opened last year and never entered before. I saw several clearance signs which always draw me in. To my surprise though they were all 25% off. That's a sale, not clearance. We have been looking for lamp shades and they have quite a selection. Four aisles full! No purchase today but I'm sure we'll be back. Ok store, just not overly impressed. 2023-40

Imagine if the Christmas tree store, and Home goods got together and had a baby. Well, At Home…read morewould be exactly what the baby would look like. This store is huge and almost set up like a warehouse. So many items to look through. I would find it hard to come here, and not see something you wouldn't like. My visit on this occasion, was for some ideas for pictures for a remodel I'm doing. They have a plethora of pictures, and other hanging wall treatments to choose from. I will becoming again.

Hobby lobby is a love hate relationship for me. I bought slime and wanted to return it. It was two…read moredays since I had gotten it. I went into the store w the receipt and slime and they said they couldn't find it in their system on their iPad. A manager-looking woman came over and said she would go back to the aisle and look. When she came back she said I couldn't return it because it wasn't a product in the store. At this point my blood was a simmer. I say "here's the receipt, here's the slime. It clearly looks like your product. Whether or not you have it come up isn't my problem" The manager looking lady doesn't care and reiterates that if they can't find it, I cannot return it. I decide to go back myself. Imagine the surprise when I go back and find it! This wasn't the first time I had a hassle w returns. They have an old system and they don't take electronic payments. it's just kind of wonky how they do everything at that store. Hence the love-hate relationship! I go shopping at the store sporadically, only because they do have nice things.

I love this store. They always have the cutest decor and staff has always been friendly. The only…read morething I think is ridiculous is they do not honor first responders or military personnel with a discount. This isn't the locations fault but the company's fault! It's a little odd that they sell a variety of patriotic and military career themed decor but then don't offer service (wo)men a discount.

This is the second location for the beloved original Spruce on Main. The store is gorgeous, and I…read morehad a hard time not buying myself a lot of goodies while shopping for gifts for others. This is a one stop shop for gifts for any occasion, and has everything from cards, home decor, practical items, jewelry to personal care needs. You can tell how carefully all the items were selected for the store. Prices were far more reasonable than I expected, you can shop here and remain on a budget. Shop local!

Love love love this store!! Up to date on home decor and always a value! Their faux flowers and…read moreplants look real!! It's such a treat going out to Lockport to The Tattered Tulip!!

Lots to choose from! Each locati0n has a different appeal! 5 stars for all! Make sure to block…read moreout enough time to browse. Lots to see.

Probably the best furniture/home decor I've seen in upstate NY. Nice price range as well. Friendly…read morestaff is always a plus!

I just had an excellent customer service experience. My mom purchased two identical rectangular…read morepillows from Room, both stenciled with the word "Buffalo" and the coordinates of the city (latitude and longitude). She gave one pillow to my dad and the other to me as Christmas gifts. Shortly thereafter, we discovered that the paint used to stencil the letters and numbers on the pillow was water soluble and wiped off with a damp paper towel. It would have been impossible to wash or even spot clean the front of the pillow case without also removing the stenciling. Today, well beyond the 14-day return policy stated on the receipt, my mom and I brought the pillows back to the store to see if there was anything we could do to protect the paint on the front of the pillow case (Scotchgard wasn't going to cut it). As soon as we walked through the door, we were greeted by an associate. We briefly explained our concern to the associate, and then without even batting an eye or even checking our receipt he apologized, stated that he was unaware of this issue, and immediately offered to exchange the pillows for other merchandise. We ended up selecting different Buffalo-themed pillows. Room offers beautiful contemporary furniture and home decor, and after spending time looking around the store and observing the quality of their merchandise, it's obvious that the faulty pillows were an anomaly and in no way typical of the products sold by Room. My mom and I were both impressed with this customer service experience and appreciate the attention we received.

I visited the store twice this week, the first time I made a purchase of some miscellaneous items…read moreat checkout a wrong red hair male ask me if I was a rewards after putting my phone number in he said you get a $10 gift card. I didn't pay to much attention my receipt but he actually charged me for the gift card. Not knowing this. I went back to the store. Purchased $125 faucet. Gave him that card. He took the $10 off. Told me I qualified for another one and charged me for that one I just noticed this. I will return to the store tomorrow 12/26/25

I had a water line break on our pedestal sink in the early hours. Went to Home Depot because…read moreopened at 6... no help. Waited till 8am and hit my go to VALU Home Center. They rock it on the daily! A staff genius immediately offered his help. I showed him what I needed and I was out the door in less than 10 minutes. Purchase installed easily, ! This knowledgeable awesome service is so valued to me. They will always be my go to hardware and more store!