The beginning of my stay started off with a major hiccup. A few weeks prior to my trip I went on their website to book my stay. I entered my credit card information and received a confirmation email. Upon my arrival I was told that there was not a reservation in their system. I showed my confirmation email and was told it was invalid. While I was trying to verify this information on my end the woman charged my card on file. I was frustrated because this is the first time I stayed at this hotel. How is my card on file but my reservation is nowhere to be found?? It left a bad taste in my mouth but I decided that I was going to enjoy myself nonetheless. I was placed in a corner room with a view of the main road. The room itself was modern with a nice amount of space. There was a lot of storage for my belongings. It was clean along with the bathroom except for the shower head. The balcony was dusty and covered in bird droppings so I didn't spend much time out there. The rooftop had a gorgeous view of the city and there's so much seating. The pool is on the smaller side but I only had to share it with two other people. The beach is just a walk across the street which was most important to me. The area is quiet and the people are really friendly. There are a few restaurants within walking distance that I was able to enjoy. I'm on the fence if I'd stay here again. I'll leave an update if I do. read more

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This Marriott Bonvoy hotel location is exceptional. It's modern with only seven floors and easy valet parking. It's not overpriced, and the customer service is top-tier. Nathan, the manager was amazing he was kind, funny, helpful, and accommodating. He sure are stay was very comfortable. The hotel is small but it has the right necessities you need. Located only a few miles from South Beach. Right by the freeway to get to other cities within 8 to 20 minutes. All the staff was awesome on all shifts. The rooms are a nice size and very cl You can take a bus or free trolley that's outside near the hotel to take you around the city if you do not want to drive. read more

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We stayed at the AC Marriott in North Miami Beach for three nights, and overall, the experience was mixed. The hotel has some great features, but there were definitely a few disappointments. The location is solid--right across from the beach, and there's a free shuttle just a block away that takes you to Lincoln Road and other local spots. We also really appreciated the comfortable beds--I slept well every night, which is a big plus. However, we had some ongoing maintenance issues. The sink in our room kept clogging, and the safe was broken, so we had to wait for them to bring a new one. They did offer to move us to another room, but that option had no view and an outdoor space we wouldn't use--it lacked shade or an umbrella, so it just wasn't practical. The rooftop pool was probably the best part--it has a great view and a fun vibe--but it wasn't very clean, which was disappointing. On a positive note, we met friendly people up there every day, which added a nice social element to our stay. The price for parking was steep at $60 per night, which felt excessive. And while the third floor does offer ping pong and outdoor games like Connect 4, the overall ambiance of the hotel felt cold and lacked charm, especially compared to the AC Marriott in Naples, which has a beautiful lobby and cozy feel--this location just didn't have that same warmth. The breakfast area felt more functional than inviting, with a pool table in the middle, and it lacked that welcoming atmosphere you want in the morning. Also worth noting: nearly every staff member I interacted with seemed new or in training--only one seemed fully confident in their role, which made some requests feel a bit awkward. Overall, this hotel has potential, and some people might enjoy its modern feel and location, but for the price, I was hoping for more polish and comfort. read more

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Expensive for what it offers with poor room layout When we walked into our upgraded room we were disappointed. The bathroom door was translucent and directly in line of sight from the bed. Also the room's balcony was really a fenced in area on a large outdoor common space. We switched rooms. On the positive side, the staff is friendly and helpful and the location is convenient. read more

This place might as well be a motel 6, but that would be an understatement and borderline disrespectful to a motel 6. The lobby smells like cigarettes, the staff is rude and will refuse to let you speak to a manager, and the rooms look like they have used furniture donated to them from the local DMV. The floors are dirty and shower track has mold all over it. read more

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We traveled to Miami Beach for a wedding in early March (2026) and while we weren't part of a secured room block, per se, the bulk of the out of town guests stayed at this hotel. I am therefore not alone when I state that this was one of the WORST hotel experience's my husband and I have ever had in our 49 years of extensive business and vacation travel around the world. The hotel lacks basic amenities like a closet or any drawers. The TV connection was 'out' more than it was working, the A/C was non-existent in the hallways which were dank and dirty (and in our room), the housekeeping was available only upon request but not disclosed to guests upon check-in. While I tried to resolve this situation by initially speaking to the hotel clerk - a pleasant young woman but one who lacked any decision making authority and also by contacting the Operations Manager of the property - who never responded to my two emails, I find myself without a satisfactory resolution. My hope is that any traveler seriously consider another hotel option when visiting Miami Beach. This hotel does not live up to the Marriott 'brand' standards that I've come to know. read more

Wonderful a Marriott to stay at in Mid Beach Miami Beach. Perfectly away from south beach but close enough to the action. I'm in love with their rooftop pool area. It's not a huge pool but just big enough and so relaxing up there. The view is spectacular. You can see the ocean and it looks like you're swimming right into it. The pool is heated as well so that's nice. We had a little Mishap with our reservation but Max at the front desk was more than accommodating. The rooms are a little peculiar in layout and it your biggest but if you get a blacony it's nice and you have all the comforts of a Marriott. The bar in the lobby is pretty great too. They know how to make a really good espresso martini. I highly recommend staying here. You're a block away from the ocean, the Edition hotel, and some shops and restaurant. A good inexpensive cuban one. Great location to it all. read more

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When we arrived they checked us in to a room that was filthy. The 2nd room was clean but had moldy shower, tv was not working, changed the remote and called maintenance but still had issues during our stay. When walking throughout the property they appear to have good customer service however when you call the desk to request for anything they take forever to respond to your room. You have to call multiple times. I doubt that I would ever return. It is however affordable. Quality sucks. The picture of the outside on the website does not compare to the actual presence of the surrounding area of the hotel. You have an abandoned building directly across the street. Kills the ambiance of what Miami represents. Help others with another review read more

Let me just say that the staff here is amazing! We stayed several days and had multiple rooms for family celebrating together. The staff handled requests with complete professionalism and go above and beyond to make your stay as perfect as possible. HUGE shout out to my girls at the front desk, Anirthra and Stachico for handling our large family with multiple rooms. I swear these two are masters at navigating the room situation in the building and they took great care of our entire family. They are super patient, friendly and treat you like family - you definitely get that genuine vibe from them. Pete at the bar is one of the coolest guys we've ever met. Great stories, super friendly, and makes delicious (and strong!) drinks to boot. Seriously how do they find these gems? He never stopped smiling the entire time we were downstairs. The guys outside in valet are super friendly and helpful. I can't remember their names at the moment but they were wonderful and helped us on countless runs to the garage! Definitely will be back - hope the same staff stays here for a very long time. It's hard to find good workers much less the AMAZING ones you have now. Thanks so much for the wonderful stay! read more

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I completely agree with Marcus H.'s review. This hotel was just meh. It served the purpose of giving us a place to sleep and a pool to swim in, but that was about it. It really felt like a basic 3 star hotel. The shower water pressure was low and the temperature was lukewarm for the entire 5 days I stayed there. You have to walk through the parking garage to get to the gym. The pool closes at 8p and they don't want you to bring in outside food or drinks. The bar doesn't open until 5p and they only supply you with beach chairs, no umbrella for the beach. And forget getting any perks, even as a Titanium Elite Bonvoy status member. I would not stay here again when visiting Miami Beach. read more

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I wouldn't give this hotel any stars if i had the option. because of their poor service and how they handled an accident that happened. It's completely unacceptable when a guest gets hurt on your property because of property negligence and they do nothing about it. My husband and i stayed here for a few days in August and were hanging out by the pool. My husband was walking along the pool when he stepped on the plastic grate that was around the pool and his foot and leg crashed through, got stuck on the plastic and tore his leg to shreds. This grate was surrounding the entire pool so it was impossible to avoid. The staff at the moment was very helpful but managements poor way of dealing with the situation was appalling. Because of this we couldn't enjoy the rest of our trip and had to go home early. they never compensated for anything and even charged us for our bar pool tab. How can such a huge company not have gone above and beyond for their guests to make the situation right. Would never stay here and would never recommend this property to anyone. Marriott standards are unacceptable. read more

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Other than this being an expensive stay I enjoyed it! The location was the best part. Rooftop pool and bar was very relaxing and scenic at night. We walked across the street for the beach and there were restaurants to pick food up if we didn't feel like driving out somewhere. The service while we were there was good as well. The rooms could be a little more plush but it was decent. And I took a star off because they could do better with cleaning I feel. read more

Great hotel to stay if you don't want the craziness of south beach. I hold Marriott silver status so was upgraded to a balcony room and I recommend it to everyone. Fun to people watch and Edition Hotel is right across the street. You get to use their beach chairs because they are part of Marriott. Housekeeping is loud in the mornings but they make up for it with their hard work. Front desk is very helpful and gave me a 130p checkout. Would recommend this hotel if you want relaxing place to stay. read more

AC Hotel Miami Beach - Balcony room facing Collins - Hotels Near Me - Miami Beach, Florida

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Clean faced but once i got inside of the rooms I can say this room needs a DEEP CLEANING. There was food left from previous guest still in the fridge. There's also a stuffy smell that I couldn't get rid of having stayed there for 5 days. With no breakfast included and free bottled water and a basic complimentary margarita over ice I expect more for the price. Would suggest checking your comforter, sheets, toilet and fridge immediately upon arrival. read more

AC Hotel Miami Beach - View - Hotels Near Me - Miami Beach, Florida

I stayed here after our flight was canceled in Miami. It was a last minute thing and we got to the hotel at 3:30am. Check in was quick. We wanted double beds but at that time, they didn't have any. Other than that, we had no problem at all and if we had any problem, they were minor. Everything was clean. The hotel is beautiful. All staff were nice and kind. It was $19 for breakfast and you get variety of things to choose from. We relaxed at the pool area after breakfast, was beautiful. At check out, the lady called a taxi for us. Our stay was comfortable and I will stay there again. read more

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I want to say a big thank you to Henrique. One of the managers. Also, the staff at reception who worked on December 26 2023, they were marvelous and went beyond my expectations. This Hotel, it's a Marriott hidden little jewel. The location, food , service, and amenities are just right for those who look at a gateway, just the right price and a perfect way to spend a perfect vacation in Miami. This hotel was so special to me. I'm definitely coming back read more

AC Hotel should just remove the "hotel" part out of the name. While it is a nice place to stay, it doesn't have a lot of the amenities that you'd expect from a typical hotel. First off, when we checked in, the guy who assisted us is the reason why I left a couple stars in this review. He was kind, courteous and helpful. He said he had only started a week or so ago. We left to go to the game since our room was not ready yet. So when we got back, there was a lady working at night. There were people she was trying to accommodate and help out but it took a LONG time and she had implied that she was the only one working. Which is ridiculous, I don't care what time in the day it is, you should not have just one person working. She was clearly struggling and more ppl came in waiting to be checked in with us. Next, the ice machine is not available on each floor as a typical hotel. I thought I was the only clueless person but another guy was just as lost and confused. There is only one ice machine in the entire building and it's on the third floor with a broken microwave. As a matter in fact, the ice machine wasn't working either but they had prepackaged ice bags which was fine. Broken microwave was not fine. Our room however was clean and nice I must admit. The hotel was super close to the beach which was nice. After we came back from the beach, it was the only time we were in time for breakfast thinking it was complimentary. Nope. I was wrong. It's $25 for an "adult breakfast" which included some stale eggs and toast and a slice of prosciutto. Like if you are to charge me money for this, make it at least a decent breakfast. This place is just out of control. I just paid but I won't ever be returning to AC Hotel again. read more

I recently saw a video that hotels don't always clean the rooms and change the sheets. I thought it was an exaggeration or lie, but after staying at this hotel I feel like it's true. I checked in and there was sand all over the floor so that means it wasn't swept or mop and in a climate like this. There was also sand under the duvet, indicating the last person there went to the beach and the debris was everywhere. This hotel isn't on the cheap side at almost $300 for one night and I usually have good stays with Marriott's. I do believe there is potential, but I would rather take my stay elsewhere. The hotel is nice and have nice amenities and staff, that's why I gave it 2 stars. read more

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So the hotel seems lovely at first glance but there are many issues with staying there.overall disappointing and and didn't feel like anyone cares about any issues. Generally misinformed staff and we often had to do quite the runaround for information fighting numerous conflicting responses. Shady work with credit cards and reluctance to let you see your final check. Also stayed across from messy employee/trash drop area. NO ICE except if you can catch poor housekeeping running around with individual bags. Dirty rooms and linens (check your pillows before sleeping!) I am a titanium member and thus am always at mariotts so I have something to compare including other AC hotel locations. So, let's get into it. Room: -Unclean there was an old eyelash set on the ground. I told the front desk and no one apologized or even did anything to fix or see if we wanted to change to a clean room. -Next the AC was broken. Although it read 67 (which it would not move past) my phone read the room as 74 our entire stay. When we asked about it they sent the housekeeping to look at it and she tried to push the down arrow ans said oh, none of our ACs go down past 67 ever. Which is rather odd given we are in Miami. Anyways I asked again and they took the amenity fee off (25$ for no sleep because three people are in a hot room, not to mentions generally uncomfortable as Miami got up to 105' while we were there) -yellow stains on pillows like someone drooled all over it previously. So gross!! Again I mentioned this to the front desk with no response or apology. - the bathroom door is slightly opaque and has a huge gap so you can hear everything in the bathroom which is also gross and ruined the ambiance. -we had a nice room with a semi ocean view -patio is HUGE! Which is very nice, although you are alongside many other patios and it seems like someone could just hop over to someone else's patio from there's. But the large patio is a plus. Services -NO BREAKFAST at this hotel. Usually as titanium I have always gotten a free breakfast. Or a como for the breakfast price. Here we get a welcome gift of 10$ (cold continental breakfast the cheapest is 15$ no coffee). So that was disappointing -yoga offered at the beach we were told to meet at the beach then told to meet in the hotel. So we were walking back and forth then just asked them to meet us at the beach. We were told to wait until 7:15 (start at 7) and if we didn't see any people with yoga mats by then then there would be no yoga for the day. So that was confusing. The beach is filled with seaweed. I'm talking straight up coated with seaweed so deep it's up to your shins for about 150 meters on the sand before the ocean so we just went to the editions beach next door and didn't use the provided chairs Chairs are provided but umbrellas are 20$ also only two chairs per room regardless of number of people which is interesting because I got charged extra for 3 guests instead of two. Food Only restaurant was at the pool. -we were told that only the pool was open and not the lounge bar by 3 different people (including front desk, housekeeping, ans the bartender at the pool). So I went all The way to the top floor to get these drinks and came down to the lounge bar opening up. The one they said would not open the rest of the week. The salads are the size of side salads. Only about 150g or less of chicken with the addition. Total of a 20$ salad for a tiny "Greek" salad (no lettuce only cucumber feta and tomato). -WITHOUT TELLING ME OR LETTING ME LOOK AT MY BILL the pool bartender added 15% gratuity, and again I had to ask three times to look at my receipt. I never even saw the final bill from my salads to check that my "welcome gift" Voucher/credit was used. And he left multiple times with my credit card and walked around with all of our cards constantly. Easily could have lost a card. I also don't appreciate automatic gratuity, without my knowledge. I would be happy to have it but when it's not communicated it feels sneaky ans shady. And the fact that he wouldn't let me see my final bill really made me uneasy. -menu online is ALL WRONG that is the menu off of the bonvoy app as well as the website. It mentions specials and many other meals that they don't offer. Overall: Dirty rooms Poorly maintained Little apology or ability to help about cleanliness No breakfast or comprable voucher Extra charge for more than two peoples but all services will only be for 2 people (like my welcome gift only a voucher for 2) Gross bathroom setup Uninformed staff Disorganized Sneaky billing and sneaking around with your credit card. Check your account! read more

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We stayed here for Memorial Day weekend and the location was great! The beach is literally across the street and they provide free beach towels and beach chairs when you get to the beach. Bonus points for the Starbucks downstairs too. The pool deck was nice and clean, along with our rooms. The only thing that was annoying the first day was only one elevator working during a busy holiday weekend. read more

This hotel did not disappoint, great location on Miami Beach. We arrived to a very friendly greeting from the valet to an even better greeting from front desk staff. Effortless check in and then they offered a welcome cocktail- very nice touch. Room was spacious with a good blend of modern comfort. Bed is just the right amount of firmness, bright spacious deck (beach view), blackout curtains and rain shower bathroom. Not a fan of sliding barn door type bathroom closure, but it was ok. In room coffee with tea and pods, complimentary waters and fridge. Reasonably sized desk area and lots of space for suitcases. Room was quiet even though on Collins Avenue. The water pressure in the bathroom sink is intense, so watch out or you'll get soaked brushing your teeth. Hot water in shower takes quite a while to arrive, a little annoying if you're in a hurry, however, the pressure is good and it's nice and consistent once it's on. Property has outstanding roof top pool and a small gym. Good value and location, our second visit, there will be others. read more

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All about the amenities abs the pool area, that's what separates this hotel from the others. Beautiful, relaxing. Rooms weren't too exciting but all clean and newly renovated. Bar and lounge area is very nice, along with outside seating read more

AC Hotel Miami Beach - Breakfast - Hotels Near Me - Miami Beach, Florida

This downstairs bar/lounge is awful. Grant it, there is one guy working on a Thursday evening... but it isn't even busy and he doesn't even acknowledge anyone unless you approach him asking for a moment of his time or the menu. He was very dismissive of multiple people (including myself) Some walked out. Just very unprofessional. If he's busy, staff up guys. I waited 20 mins before he looked my way and gave me a thumbs up? Come on. Still ordered because I'm starving. They were out of the risotto with my steak so I got offered a salad or purée... Food came out cold. And I automatically got charged 20% gratuity which he did not deserve. read more

Stayed there last night. Air conditioner in the room would not blow out air, filters filthy, pubic hair on sitting area table, filth on walls, suntan (??) oil all over the couch/pull out sofa bed. Shower had NO water pressure, digital check-in on the app wasnt working, so waited in line with 7 people ahead of us to check in. Of course, one person was working! My husband waiting an hour and a half for the airport read more

Don't eat at the restaraunt downstairs. The food tastes frozen and reheated. My wife had shrimp and egg roles and I had the double burger. Truly disgusting. read more

We were supposed to stay here for only two nights after our cruise before heading to Orlando for Epcot & Universal but decided to stay in Miami for another three nights for several reasons. 1) I was not looking forward to the four hour drive. 2) I didn't want to deal with summer crowds and kids with their whiney parents. 3) Entry tickets were selling for $125 not including Fast/Express passes which would've tacked on another $140. For the two of us for two days meant $1,000+. No! LOCATION: Quiet area, zero nightlife, close to Miami Beach. Triton Liquor & Market is diagonally across the street and convenient for in-room snack & beverages. Want a cheap, quick bite to eat? Subway and Starbucks are your only options. Want a plethora of restaurants and bars to choose from? They're all located a mile or more south or over the bridge, unfortunately, and Uber is quite pricey in Miami. ATMOSPHERE: As we pulled into what looked like a parking garage, I was surprised to see that this was the front entrance. Zero ambiance! A bellman wheeled out an airport-style luggage cart which we pushed to the room ourselves. LOBBY: There was an obnoxious scent in the lobby, akin to an old man wearing too much cologne. Couldn't figure out where it came from or why it's even needed. A small breakfast room, lounge and bar (Gin & Collins) are attached with a Starbucks just outside. CHECK IN: Ashley was welcoming, friendly and informative. ROOM: Very modern in design with laminate floors, floor-to-ceiling windows with blackout curtains, and bedside outlets/USB ports. The a/c could not get below 75° during the day and 72° at night. The modernism theme resulted in a lack of clothing storage with absolutely no drawers, so living out of your suitcase was the only option. TV had a handful of channels. BATHROOM: If you've dreamt of showering or sitting on the throne with a view, look no further. Fret not as the floor-to-ceiling windows have shades. No tub is available but the shower featured a hand-held and overhead shower heads. Water pressure and drainage were good. AMENITIES: Mini fridge replenished daily with bottled water (though the seals were always broken which made me think twice about sanitary conditions), strong WiFi (4 device max), coffee, iron & board, hair dryer, safe. ROOFTOP POOL: The place looked like a hurricane hit it. Towels strewn everywhere, spilled drinks, food on the floor. Disgusting. Otherwise, a nice sized pool with lounges and tables. PARKING: $40/day for cars, $50/day for big SUV's. OVERALL: Five nights was way too much to spend in Miami as there really wasn't much to do in the area. The hotel was clean and comfortable but man, Miami Beach is so tedious. read more

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My girlfriend and I had personal items stolen from our locked hotel room on New Year's Eve from this hotel. The managers have given us the run-around for weeks, and not only will they not compensate for the stolen items, they don't even have the decency to comp the night. The hotel is fine, you get what you pay for, but the management of the hotel has been disappointing and not up to the typical quality expected of Marriott. We will not be coming back. read more

This place is tired and not consistent with other AC hotels around the country. They need to renovate, paint, fix all of the problems and invest in a staff to maintain the property. The other reviews speak for themselves. Also, it was loud in the hallways since we were on the 3rd floor Terrace level... I must say the high point was the kindness and fun personalities of their valet staff Servando and Efrain. Additionally, we enjoyed going to the restaurants and Basement lounge at the Edition across the street. Living close to Miami, we wouldn't come back to this AC. read more

Ok I had a bad review because of a bad employee on the morning shift but now I want to acknowledge sweet Roxanna. She was on the night shift a couple nights ago and absolutely made our feelings right about the service here. She went above and beyond and that was before my review of the bad service we had received so my point is she's just good at her job. Thank you darling Roxanna (hope I got the name right. ) read more

Well tonight, a new hotel a little farther in the city. Yinna and Fabienne were both great at not only telling me the hIghlights of the hotel, but things to do tomorrow if I want too. Rooms are a decent size, and they offer free high-speed internet. When you call to book you can have a choice of a water view or city view if you have a preference. And remember this is a great area to take a leisurely stroll or spend time in their library if you just want to keep your day light and easy, or head to their bar and people watch with a nice glass of wine. This morning I came down early to the hotel lobby and am sitting and relaxing on thier couch. I was very I'm impressed to see the entire staff downstairs in a group sharing positive experiences with each other in English and Spanish. It was nice seeing how much the staff enjoyed working with each other. Great thing to do AC Hotel.. read more

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Ended up booking here after going to a less desirable place in Miami. Omg! So glad we did! Booked and caught uber here, room was ready ASAP. Staff were nice and it was a quick check in! The pool is beautiful, don't plan on doing laps in it but it is nice, clean and warm. Book the balcony. So happy we did. We enjoyed games and chill time out, balcony is like no other, shared and private space. Lunch was meh, but there are quite a few places to eat nearby. Go to ceviches by divinos! It is the absolute best, they treat you like family! Check my review out. Anyways I know where I'll stay when in Miami. read more

AC Hotel Miami Beach - Pool deck- views! - Hotels Near Me - Miami Beach, Florida

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Used some Marriott points to book a night here. Staff was friendly. Valet is super expensive ($55 overnight for SUV), but that is what you pay for to stay across the street from mid beach. Not a whole lot of food options nearby. Rooms were clean. Very basic gym. read more

It's really a 2 stars for us regulars at Marriott properties. I was not pleased with the cleanliness of the new room but we were kind a tired because it was lose to midnight. My husband asked to change rooms and the front desk obliged to move us but the kids were already tired. We had a deck outside our room which was nice but not fancy... the beach and board walk was not too far which is a major plus ... also we walked to south beach for dinners so it was fun. read more

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It's good location across the road from the beach, rooftop pool is nice with a great view. Also multiple restaurants within walking distance

this review is solely for their valet parking. Everyone we interacted with were great. They were all very professional. Many extremely upbeat. Many went above and beyond in their services. They were able to deliver our car to the hotel we were staying at when we texted them to do so. read more

Decent hotel and relatively close enough to south beach. Great rooftop pool. Beach is a short walk away and the reservation comes with just two beach chairs. Towels are free but umbrella is extra. Two free bike rentals when available (first come first serve). Elevators were really slow. Didn't have the best experience with the room. Additional resort fee is charged. read more

AC Hotel Miami Beach - Beach - Hotels Near Me - Miami Beach, Florida

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Do yourself a favor and find another hotel in South Beach..why?? Because for the money you can book a hotel with a balcony (most rooms don't come with outdoor space at AC), you can find a hotel with room service/decent restaurant in the lobby (AC has neither), you can find a hotel with a view of the city or ocean (my room had neither) and most importantly you can find a hotel with decent housekeeping (my room came with sand on the floor and blood stained sheets)..lucky me : ( read more

AC Hotel Miami Beach - Blood stained sheets - how appealing (blank stare) - Hotels Near Me - Miami Beach, Florida

How do you spell customer service?...D-E-N-N-I-S! (To be honest; All AC Hotel staff was on point, really) We love Miami. We are familiar with the area. But we didn't know anything about this Hotel until my friend mentioned it to me. I'm glad we chose AC Hotel. Mainly because Dennis. The other staff members were great. But when I needed help to fix a few hiccups, Dennis delivered. He was very kind; and he wanted us to be very happy and satisfied. I'm grateful that he extended himself. He didn't really need to do everything he did. He resolved our little issues and went beyond that. I'm team Dennis fo sho! The room itself was very modern and chic. Less is more. And the bed!!! Sooo comfortable! Like Sleepin on clouds! And the front desk gives you towels and water for the beach. Which is just a 2 minute walk away. We had a city view, not an ocean view room. But it didn't matter to us. The pool is nice! I like all of the bungalows and the view. The pool is also slightly heated. And very shallow. So no diving! Breakfast is served in the morning 6:30-11:00am $15 per person. Internet and printer access in the lobby. The lounge is nice. Average & nice. But they gave great service also! They made me my Moscow Mule :) This hotel needs to be on your radar! read more

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Plenty of other locally owned places to stay.. hotel room is fine. Noisy place with cleaning staff knocking every single hour. The gym is like a smoldering sauna just baking in the sun from all the windows.. equipment in not that great. Towels smell like they were cleaned in a kitchen cooking feud chicken. read more

Hotel is clean and staff is friendly disappointed in the pool as pictured elude to larger pool and deck area. Rooms lack mirrors and location is not very convenient. The manager refused to give me a complimentary water on the day of my departure and was very rude. Another hotel guest hit her head on the wine opened and needed ice and the manager told her she could go to the 3rd floor to collect ice. Downstairs bar closes very early and bar cart upstairs is very very limited. read more