Tranquility's team was extremely professional and very compassionate. They told me what to expect…read moreevery step of the way - from the first phone call to the very end. All of their associates were excellent and were incredibly comforting all throughout the process but most especially in the hour of my mom's death. You will be happy you chose Tranquility to help you through one of the worst times of your life.

My father was receiving hospice services from Hospice Austin and, in the final weeks of his life,…read morewe decided to bring him home because he made it clear that he didn't want to die in a facility. We contacted Rae with Moore Helping Hands who came out to meet with my mother, my father, and me. Rae is compassionate and knowledgeable and has an amazing team of caregivers. From the moment my dad arrived at home, Rae had one of her friendly, skillled caregivers at their house 24 hours a day, 7 days a week. The caregivers from Moore Helping Hands provided excellent care for my dad and they were also very helpful to my mom (by encouraging her to take naps, helping her with housework, etc.). They also worked very well with the staff from Hospice Austin so it really felt like we had a cohesive care team focused on keeping my dad as comfortable as possible. We feel very fortunate that we found Rae during a stressful and sad chapter of our lives. I don't know what we would've done with her and her team!

The owner Rae is very professional took care of all of my caregiving needs with my father. Fast…read moreresponses and great competitive rates. Awesome service.

My sister and I toured several assisted living places in Round Rock before deciding on Sedro Trail…read morein Georgetown. I knew two other families who had family members there previously and we liked the smaller, more homelike setting with private rooms and a maximum of ten residents. Our mother received the kind of loving care we wanted for her and every staff member treated her sweetly and gently. We visited daily at different times and the home was ALWAYS clean and well kept. I grew attached to both the girls caring for mom and the other residents. When Mom went on hospice the director, Nu, worked well with the scheduling and medication management. Nu seemed to be available to her staff at all hours for questions and decisions. The owner, Sindhu, is very nice and caring as well. I have nothing bad to say about Sedro. When Mom passed away, they were with us every step of the way. Mom was cared for and kept safe and we will be forever grateful that homes like this help families like us when it all becomes more than we can do by ourselves.

Don't fall for the owner's charming, but disingenuous, story-telling and demeanor. She will brag…read moreabout their staff-to-resident ratio, but the quantity doesn't manifest into quality care. While there are a couple of very caring employees, they do not (and cannot) provide the majority of the care in a 24/7 environment. Most employees here are inexperienced and the turnover rate is high (even observed within the brief time that I visited). High turnover rates are almost always due to unfair treatment from business owners and it's not a stretch to then imagine how the residents are treated. If you want your loved one to get quality attention and care, look for a facility that is classified as a "skilled nursing" facility; they must meet higher educational and qualification standards than an "assisted living" facility. Also, if you decide this is the place for your loved one and you come to an agreement with the owner about anything, get it in writing. Although she admitted she made an agreement, she said she wasn't going to honor it and didn't 'have to' because she didn't sign anything. That behavior wouldn't be surprising from some business owners, but it's particularly appalling in this line of work. Resources abound on the Internet; I wish I had had more time to research this properly. There are numerous lists on the web of questions to ask when researching living facilities; to them, I'd add: 1) ask questions about the staff, i.e. their education, certification, professional experience, longevity with the facility, etc. - these are the people who will engage with your loved one on a daily basis, so you'll want to know how they are qualified 2) visit unannounced and ask for a tour and 3) look for a visitor and ask them what they like/dislike about the care their loved one is getting.

My brother had knee replacement. He needed to rehab before being able to walk stairs to his home…read more This facility is falling apart. His room, original bed was broken, ceiling was caving, peeled paint on walls, AC duct had blue painters tape all across it. His prescription of pain meds was supposed to be administered every 4 hrs with food. They did not feed him & did not know he hadn't been fed - and he had to call for meds every time. We were told they didn't have the capability of scheduled meds. What? NO supervision was given for him getting out of bed. NO shower in room. NO Physical therapy. Equipment ( Blood pressure & Pulse) did not work, he had to take it for them on his watch. The "staff" other than front desk and head nurse spoke very little English. We got him out of there as soon as possible. NOT a safe place.

It's a good facility *****…read moreThe only thing is the food. It is good but skimpy with hardly any condiments unless you ask. 5 stars I give it.

This is an amazing facility with great experienced staff and leadership. All departments are top…read morenotch. If you are looking for a SNF in cedar park this one is the best.

My mom had to stay here It was the worst. Looked like a…read morehorrible sy fy movie After a month.I withdrew her from her nightmare

When the time comes to make a decision for support for a dying loved one, Hospice is the…read morecompassionate choice. At least, that's my opinion, after going through this process a few times over the years. That said, not all Hospice providers are equal, and some are more available or less supportive, depending on the facility and your unique situation. I had the support of Odyssey Hospice for a year and a half for a dying relative, which is probably longer than most people use Hospice for a particular instance. My relative was at his home, then at two different facilities during that time, and they weren't facilities where Odyssey normally visits. They were undaunted by this, and made weekly visits anyway. They were able to work with my relative's current doc, who happened to be a visiting geriatric physician and already had a relationship with Hospice in general. So we went ahead with them. The chaplain, Richard, was the bright spot of the entire experience and went above and beyond his role in providing support. I think I stayed with this Odyssey (aptly named) because of him. I'd give him 5 stars. Unfortunately, we were assigned a nurse that we didn't like and were stuck with for the entire time, and they are the one who directs care and support for the patient. She ended up putting a lot of their job on me, making me run around town picking up medical items and medications during my work day, calling me at incessantly at work, and laying on the guilt nice and thick. I dreaded the sound of her voice. I'd give her one star because you're not allowed to give zero. There was some turnover in the social worker department during that time, and while each MSW was decent, it was hard to start over. As far as I can tell, their job consisted of providing lists of facilities and services and listening to me rant while I became increasingly more frustrated. Unfortunately, I still had to do everything myself while I was trying to work and be a mom. Two stars. One thing I'd advise if you're in the situation to need Hospice support is to ask your doc or facility manager which one they'd recommend, and make sure they can support you in your particular situation. Another piece of advice: don't be afraid to switch to another Hospice provider when it turns out they can't. As I've found out later, it's a fairly simple process.

I want to take this time to say Odyssey Hospice has been amazing in it's care for my father. Rick,…read moreBrandon, Elizabeth, Robin and the entire staff have made themselves availble any time for any reason. They have answered all my questions and made sure the family is best prepared for the final days of my fathers life. The on call nursing staff have been outstanding. At a time when a real spiritual connection is needed to get through the day I can say, Thank God for " Odyssey"

My father arrived at Aria Memory Care in April 2015. He has been struggling with Parkinson's and…read morewas in the beginning stages of Alzheimer and Dementia. He was also recovering from a broken hip and was using a walker. Aria had the safest facilities for my father to move around. The common areas have wood floors and less clutter than other communities. I felt my father was safe. My father enjoyed being able to enjoy the out side on his own with access to their courtyard. Not all communities are set up where your loved ones can enjoy outdoors when they want to. The Facility Manager was very helpful in helping set up my fathers room as well as hanging pictures. Since my father was an engineer, the Facilities Manager took the time to have many great conversations with my father. It is great that Aria is dedicated to Memory Care. They know how to take care of all levels. The separation of cognitive and non cognitive guests is priceless. My father was able to have conversations with other guests with similar challenges. Having a loved one in a home is all ways difficult but when you arrive at Aria you really do not feel you are in a nursing home. It helped me when I was visiting my father. Last but not least the Executive Director Ceri Mackenzie is there for you and your loved ones 24 hours. I have seen this first hand. She was there for helping me manage my fathers needs. Her experience and knowledge comes in handy as anything can happen any time when you are taking care of our elders. The team reacts positively to Ceri's experience and enthusiasm. To sum it up, Aria is a gem in senior community. It offers clean, safe, easy to navigate common area floor plan, spacious individual units and a lovely courtyard to enhance for my father's daily experience. Mostly importantly, the team members are friendly, caring and do not hesitate to come to aide whenever the unexpected need rises. My father actually thrived and showed improvement in matter of weeks under their care. . I have had other family members in Brookdale, Sunrise and, and Emeritus. Aria Memory Care is superior above all other communities. I would recommend Aria to any of my close friends and family.

We moved our father into Aria in July after touring many different facilities in North Austin and…read moreCedar Park. Our Mom was my Dad's primary caregiver prior to her unexpected death so this transition has been very difficult. I chose Aria because the staff were all very caring friendly, the facility is very clean and modern, and the apartment/room was a nice size and well laid out to match, as closely as possible, my Dad's bedroom at home. My Dad has only been there 2 months but I still feel very confident I have made the right decision with Aria. Ceri Mackenzie is the medical director and she is very patient with the family and also with our Dad. She is knowledgeable and shares that knowledge to make us more comfortable with the transition. The nursing staff and aides have all been very friendly to Dad - especially Kristin, Melissa, Brandon and Jeannette - but they have all been wonderful.

My grandfather recently passed away due to Fourniers Gangrene derived from this medical…read moreestablishment. I am not a doctor but if your skin is being eaten and you can see a patients bones, wouldn't that be a good time to take medical action? Apparently not. Bed sores untreated for over a month led to emergency service to Baylor Scott Medical. Their findings- neglect/malnutrition/dehydration/septic shock/contusions/Gangrene was medical evaluation upon arrival at Baylor Scott Medical. 7 days and emergency surgery following admittance, he passed away. Do NOT TAKE ANYONE YOU LOVE HERE

Father had been there for over 6 months and when I visited it was hard to find staff to help with…read morehis position change and diaper change. But staff was very cordial to me upon entering facility always. Unfortunately, after my visit , my father developed a bed sore on the side he needed a position change. I was told that wound care was taking care of it in mid January only to find my father being rushed to the hospital on Feb 1st with malnutrition, dehydration, septic shock and upon evaluation at hospital was diagnosed with gangrene in 3 different places a few sores ready to burst and contusions in several places. Hence my father died from gangrene and the bacteria had traveled throughout his bloodstream and taken over all organs leaving my father in pain and to suffer for 8 days until he passed from the flesh eating bacteria. Please if your loved one cannot talk to you and tell you what is going on, please keep them at home safe where they can be monitored with security cameras. As most nursing homes don't have them as I found out .