On a whim last September my husband and I stopped in to investigate the possibility of upgrading…read moreour backyard. We knew kinda of what we wanted and just wanted to see what was out there. We met with Cindy. She listened. Then Russell came over to introduce himself. What I wanted was a one stop shop. I got it. Selected patio cover, travertine pavers, shades. Arranged for an onsite inspection with Russell and got a price. We requested drawings for the HOA and they were delivered electronically. January 6, 2021 was start date & completed by January 20, 2021. We did wait 4-5 additional weeks for shades which we knew about in advance. Kudos to Cory the GC. No surprises. Shot out to all the installers Justin & Tyler for the education and top block install. Note: We asked Cindy that we wanted a start date that would get all the demo & installs done in a row. That happened. Now with a broken arm that keeps me at home - that space is a welcome addition! THANKS

I purchased a Napoleon Bar b que off the floor in October. They delivered it to my patio already…read moreput together. After examining it, I realized there were bolts, and many parts missing. I immediately called the store and reported the missing items. I was told the parts would be ordered and someone would get back to me. I have since called 4 or 5 times and was promised it would be taken care of. Now, they don't even return any of my calls.

We are in love with our new backyard. It was such an easy process from design, support during HOA…read moreapproval, and install. The team is very helpful and very professional! I would definitely go back again!

We love the outdoor kitchen design, however, the grill isn't heating up properly and they said they…read morewould send someone out to repair it. Numerous calls later and they have not sent anyone out.

This business has unfortunately gone downhill since Brandon is no longer in charge. I did business…read morewith Brandon for many years and never had the level of issues I've experienced recently. The biggest problem is reliability and communication. They are constantly closed during posted business hours, and there always seems to be an excuse as to why no one is there. Communication about timelines and when work will actually be completed is inconsistent and unclear. Instead of getting answers, it often feels like you're met with confusion and no real direction. It's disappointing because this used to be a business I trusted and recommended. Sadly, I can no longer recommend them based on my recent experiences.

Customer service is so important to us. When you find a business that goes above and beyond, you…read moretalk about them! We decided to invest in outdoor patio furniture, we knew we'd have lots of swim days, bbqs, and family gatherings, and we wanted to purchase local! We purchased beautiful custom pieces from Paradise Patio Furniture last year, and we are still very happy with our purchase, but more so, how much they have gone out of their way to make sure we are happy. Go check Paradise Patio Furniture in Mesa they have many different designs to choose from and can custom design the peice of your dreams!

Exceptional 5-Star Experience from Start to Finish! We recently purchased a hot tub from Imagine…read moreBackyard Living, and the entire process was absolutely flawless. Every single person we worked with went above and beyond to make sure we were taken care of. First, working with the owner, David Ghiz, was incredible--he was awesome to work with and made us feel so valued as customers. Nancy Duffy, the showroom manager and scheduler, was a total rockstar, keeping everything organized and making the logistics seamless. Finally, Kim came out to our home for our customer orientation and did a phenomenal job walking us through everything we needed to know. This was a true 5-star delivery from every single aspect. If you are looking for a hot tub, save yourself the time and go straight to Imagine Backyard Living!

Imagine Backyard has a great showroom, strong product selection, and the GM/sales team has been…read moresolid to deal with. But the installation/third-party delivery experience was the worst I've seen. The install manager blocked my driveway while my family was trying to leave, then refused to move/back out so we could get out. When I insisted they clear the driveway, they canceled the install and walked off the job. Great company and leadership on the sales side -- but the install/service side is a major problem. If you buy here, make sure you get clear accountability on who is responsible for installation behavior, escalation, and completion, because that part was unacceptable.

I just got my Mom's 1950's gooseneck rocker back from being reupholstered and I am thrilled with…read morethe outcome. They even made a pillow out of the reverse side of the fabric. (Pendleton wool) You'll never guess where it was done: Arizona Correctional Facility aka prison vocational shop for an extremely reasonalbe price - and short turn-around time. (We took the chair to the Florence location)

I cannot thank the team at ACI enough for the beautiful work they've done on my furniture. I've had…read moremultiple pieces re-upholstered and re-stained with results beyond my expectations. Each piece has been given a new life and look brand new! The craftsmanship is exceptional with a very reasonable price tag. The entire process is a breeze! Fill out necessary forms, schedule drop off and then pick up. Easy Peasy!!! The team is professional and friendly and I trust them with my valued pieces. They take great care of the furniture and the pride in their work is evident. Turn around time for each piece has been timely, much better than other companies I've used. You will not be disappointed if you have ACI update that piece of furniture that you have history with and love but it looks tired. Check them out!