Gloria was so sweet and helpful on the phone, it's hard to find good associates anymore…read more Very impressed with her CS Love the variety of merchandise in this store.

The selections are very beautiful and the quality are comparable to other high end furniture storesread more

On a whim last September my husband and I stopped in to investigate the possibility of upgrading…read moreour backyard. We knew kinda of what we wanted and just wanted to see what was out there. We met with Cindy. She listened. Then Russell came over to introduce himself. What I wanted was a one stop shop. I got it. Selected patio cover, travertine pavers, shades. Arranged for an onsite inspection with Russell and got a price. We requested drawings for the HOA and they were delivered electronically. January 6, 2021 was start date & completed by January 20, 2021. We did wait 4-5 additional weeks for shades which we knew about in advance. Kudos to Cory the GC. No surprises. Shot out to all the installers Justin & Tyler for the education and top block install. Note: We asked Cindy that we wanted a start date that would get all the demo & installs done in a row. That happened. Now with a broken arm that keeps me at home - that space is a welcome addition! THANKS

I purchased a Napoleon Bar b que off the floor in October. They delivered it to my patio already…read moreput together. After examining it, I realized there were bolts, and many parts missing. I immediately called the store and reported the missing items. I was told the parts would be ordered and someone would get back to me. I have since called 4 or 5 times and was promised it would be taken care of. Now, they don't even return any of my calls.

After having chatted with Rudy, one of the Wholesale BBQ Islands salesmen, at a couple Maricopa…read moreCounty Home & Garden Shows, my wife and I decided to visit the company's showroom on north 83rd Avenue in Peoria. It took a minute to figure out how the custom BBQ and delivery process worked but it was clear from the start that this transplanted California company was committed to making a good first impression on Arizona consumers since moving into the AZ market. We scheduled a time for Rudy to come out to our house to measure and help design our custom BBQ. We got what I considered to be a good Father's Day pricing deal on the unit and on delivery and we were told our unit would be ready for delivery in five to seven weeks. Right one time at the start of week seven, I got a call from Jesse (one of the Wholesale BBQ Island managers) to set up delivery. Our contract said I needed to inspect our BBQ before it got unloaded from the delivery truck. However, Jesse said my wife and I were welcome to come to their factory in south Phoenix to do a thorough once-over before our BBQ even got loaded. Jesse spent time with us during our inspection at the factory and we were really impressed with the unit's construction--this bad boy is constructed on a welded steel frame and certainly looks like it's built to last! After we inspected the unit, just to make sure there were no delivery issues, Jesse asked if he could come by our place that afternoon to make sure his crew could get our 12-foot unit safely into our back yard. He arrived a short time later (we're not really close to where he was coming from). After realizing there was no way to get our unit into our back yard through a side gate, he measured and figured out logistics. It would be a tight fit but we agreed on a delivery plan through the house and into the back yard. On delivery day, there was a mix-up on the delivery time. I texted Jesse after the delivery time frame had passed and within minutes, his crew showed up, apologized, and explained the delivery kerfuffle. I was working from home on delivery day so I was just a bit annoyed but not actually inconvenienced. And, when I saw the two delivery crew members busting their tails to get the tight-fitting unit into my back yard with no damage (to either my house or the BBQ) on one of the hottest days of the hottest Arizona summer on record, I was pretty darned impressed! The crew was polite, took their work seriously, respected our property and completely cleaned up after the unit was installed. The one thing the delivery crew didn't have on delivery day was the proper connector to hook up the 60,000 BTU side burner to a propane tank. A call to the company resulted in Rudy coming back out with the correct connector and installing it himself the very next day. Although the entire process wasn't 100% perfect (but few things are), any minor glitches got taken care of almost immediately (as noted above) with no grumbling and with a high level of reassurance that the company would do whatever was needed to keep the customer satisfied! The BBQ looks great and works as promised. My wife and I are thrilled with the product and we certainly believe we got a better deal with this custom fabricated unit than what we would have paid to have the unit built from scratch in our back yard. It's pretty clear this company wants to make a mark for itself in Arizona via great customer service and quality products. I highly recommend Whole BBQ Islands!

I am extremely disappointed with my experience with Wholesale BBQ. Communication throughout the…read moreproject was challenging, requiring constant follow-up about appointments, missed appointments, and completion of the work. More concerning was the installation quality. The unit was initially tiled approximately 1" lower on one side, requiring it to be cut out and resulting in stucco that needed repair. The repair was done poorly, and I am now having to hire another professional to properly correct their work because they won't call me back. I specifically asked for the owner to contact me, but he never did, and my attempts to resolve the situation are now being ignored. Mistakes happen, but how a company responds matters. Unfortunately, Wholesale BBQ has shown a serious lack of communication, follow-through, and accountability. I gave them the opportunity to make this right and have essentially been ghosted. Based on my experience, I cannot recommend Wholesale BBQ.

This business has unfortunately gone downhill since Brandon is no longer in charge. I did business…read morewith Brandon for many years and never had the level of issues I've experienced recently. The biggest problem is reliability and communication. They are constantly closed during posted business hours, and there always seems to be an excuse as to why no one is there. Communication about timelines and when work will actually be completed is inconsistent and unclear. Instead of getting answers, it often feels like you're met with confusion and no real direction. It's disappointing because this used to be a business I trusted and recommended. Sadly, I can no longer recommend them based on my recent experiences.

Updating my review since Brandon, the owner of the store reached out to apologize for the mishap…read more He wanted to make things right and was kind enough to take care of the credit card fee and also delivered the chairs himself. Greatly appreciate the good customer service and the fact that the owner was willing to set things right.

Exceptional 5-Star Experience from Start to Finish! We recently purchased a hot tub from Imagine…read moreBackyard Living, and the entire process was absolutely flawless. Every single person we worked with went above and beyond to make sure we were taken care of. First, working with the owner, David Ghiz, was incredible--he was awesome to work with and made us feel so valued as customers. Nancy Duffy, the showroom manager and scheduler, was a total rockstar, keeping everything organized and making the logistics seamless. Finally, Kim came out to our home for our customer orientation and did a phenomenal job walking us through everything we needed to know. This was a true 5-star delivery from every single aspect. If you are looking for a hot tub, save yourself the time and go straight to Imagine Backyard Living!

Imagine Backyard has a great showroom, strong product selection, and the GM/sales team has been…read moresolid to deal with. But the installation/third-party delivery experience was the worst I've seen. The install manager blocked my driveway while my family was trying to leave, then refused to move/back out so we could get out. When I insisted they clear the driveway, they canceled the install and walked off the job. Great company and leadership on the sales side -- but the install/service side is a major problem. If you buy here, make sure you get clear accountability on who is responsible for installation behavior, escalation, and completion, because that part was unacceptable.

I just got my Mom's 1950's gooseneck rocker back from being reupholstered and I am thrilled with…read morethe outcome. They even made a pillow out of the reverse side of the fabric. (Pendleton wool) You'll never guess where it was done: Arizona Correctional Facility aka prison vocational shop for an extremely reasonalbe price - and short turn-around time. (We took the chair to the Florence location)

I cannot thank the team at ACI enough for the beautiful work they've done on my furniture. I've had…read moremultiple pieces re-upholstered and re-stained with results beyond my expectations. Each piece has been given a new life and look brand new! The craftsmanship is exceptional with a very reasonable price tag. The entire process is a breeze! Fill out necessary forms, schedule drop off and then pick up. Easy Peasy!!! The team is professional and friendly and I trust them with my valued pieces. They take great care of the furniture and the pride in their work is evident. Turn around time for each piece has been timely, much better than other companies I've used. You will not be disappointed if you have ACI update that piece of furniture that you have history with and love but it looks tired. Check them out!

We had such a great experience, thanks especially to Summer and Mike! When we arrived, a sign…read moreadvertised 60% off for the weekend. We asked an employee what was included and were told everything was 60% off, so we excitedly loaded up our carts. At checkout, we learned that the discount actually applied only to trees, which was understandably disappointing and meant rethinking most of our purchases. Summer and Mike went above and beyond to make sure we still felt valued and left happy. They gave us the best discount available to them, helped us load everything into the car, and even gave us some Moon Juice on the house. Although the experience started with a frustrating misunderstanding, they handled it with genuine kindness and excellent customer service. We felt very well taken care of and will definitely return!

We were very excited to purchase our two Pygmy palms. Implantation was June 3. After a few days…read morewe noticed the trunk of one of the palms was leaning very far over, and there was fibrous root material exposed above the ground. On June 6, both I and my husband (who was out of town at the time) spoke with the salesman at Moon Valley Nursery. I indicated my concern and provided him with pictures and told him one of the trunks was very wobbly and leaning at such an angle that it was almost parallel to the ground. He told me that it looked normal and they could come out and put additional mulch on it. He said the wobbliness was normal as the roots hadn't taken hold. I told him the other palm was not wobbly like that and they were planted at the same time. The other palm was doing just fine. I reiterated that it just didn't look right to me. He conferred with his supervisor and told me that his supervisor also said it was fine and looked normal. I felt reluctance on their part to come out to inspect it. There are also many palms in my neighborhood, none of which looked like this. Including my other palm. Midway into the next week my husband was in the yard and a landscaper stopped his truck and approached my husband, commenting that there was something wrong with the palm. He said he was familiar with them, having planted many, and it didn't look well. We phoned Moon Valley again and waited for a return call at which time we relayed this conversation and said someone needed to come out and take a look at the palm. This was on a Friday--nine days post-implantation. Our salesman said that a supervisor would reach out to--most likely Monday and schedule a visit. Monday came with no call. When we followed up, the story changed and we were told someone would contact us to "get us on a schedule." We were having other work done and opted to replace it the third week of June. We were given the name and number of the district manager and left a message for a callback. On June 18 (next day), he phoned us back and we shared our experience with him. He was very apologetic for the service we received and gave us the store manager's name, said he was going to note our account and take care of us. At that point, I asked for clarification on what "take care of us" meant. He said he would be having the manager refund us for the palm. On June 19, we finally got an email that we were on the schedule for someone to inspect the palm on June 25. We did not respond as we were waiting for a call from the manager and planned to address that inspection with her at that time. I followed up with the nursery on the June 22. The manager was off that day however, the man I spoke with said he would see about getting our refund processed that day. I asked for a call back to confirm it was in process. As you can probably guess, there was no call back. On the morning of the June 24, I phoned the nursery again. I asked if the manager was in. The woman who came to the phone was not the manager, and said they would provide an in-house credit. I told her that is not what the district manager told me would be happening; that I was specifically told I would get a refund for that palm. She told me that is not their store policy at which point I told her that she needed to follow up with the district manager that I spoke with, and that it was supposed to have been noted on my account that it was a refund, not a credit. I asked her to look confirm and call me back. At that point, we also left a message for the district manager to look into it on his end. No response from either the nursery or the district manager. Today, the 25th, we have texted the district manager to follow up, and phoned the nursery yet again. This time we have asked for the manager herself to phone us back. I have over 40 years in the financial and member services industry. I recognize great customer service when I receive it. There is definitely room for improvement from this company. The whole situation with the palm has caused no small amount of stress. I am hopeful that the refund will happen. I know that bad reviews travel further than good ones. If this is resolved to my satisfaction, I'm happy to edit this in the near future; for now I remain extremely disappointed and would not recommend this company.