Gloria was so sweet and helpful on the phone, it's hard to find good associates anymore…read more Very impressed with her CS Love the variety of merchandise in this store.

Lots of great products for your home and the prices are also very reasonable. There are things for…read morethe inside and out.

On a whim last September my husband and I stopped in to investigate the possibility of upgrading…read moreour backyard. We knew kinda of what we wanted and just wanted to see what was out there. We met with Cindy. She listened. Then Russell came over to introduce himself. What I wanted was a one stop shop. I got it. Selected patio cover, travertine pavers, shades. Arranged for an onsite inspection with Russell and got a price. We requested drawings for the HOA and they were delivered electronically. January 6, 2021 was start date & completed by January 20, 2021. We did wait 4-5 additional weeks for shades which we knew about in advance. Kudos to Cory the GC. No surprises. Shot out to all the installers Justin & Tyler for the education and top block install. Note: We asked Cindy that we wanted a start date that would get all the demo & installs done in a row. That happened. Now with a broken arm that keeps me at home - that space is a welcome addition! THANKS

I purchased a Napoleon Bar b que off the floor in October. They delivered it to my patio already…read moreput together. After examining it, I realized there were bolts, and many parts missing. I immediately called the store and reported the missing items. I was told the parts would be ordered and someone would get back to me. I have since called 4 or 5 times and was promised it would be taken care of. Now, they don't even return any of my calls.

We are in love with our new backyard. It was such an easy process from design, support during HOA…read moreapproval, and install. The team is very helpful and very professional! I would definitely go back again!

We love the outdoor kitchen design, however, the grill isn't heating up properly and they said they…read morewould send someone out to repair it. Numerous calls later and they have not sent anyone out.

Customer service is so important to us. When you find a business that goes above and beyond, you…read moretalk about them! We decided to invest in outdoor patio furniture, we knew we'd have lots of swim days, bbqs, and family gatherings, and we wanted to purchase local! We purchased beautiful custom pieces from Paradise Patio Furniture last year, and we are still very happy with our purchase, but more so, how much they have gone out of their way to make sure we are happy. Go check Paradise Patio Furniture in Mesa they have many different designs to choose from and can custom design the peice of your dreams!

Updating my review since Brandon, the owner of the store reached out to apologize for the mishap…read more He wanted to make things right and was kind enough to take care of the credit card fee and also delivered the chairs himself. Greatly appreciate the good customer service and the fact that the owner was willing to set things right.

Imagine Backyard has a great showroom, strong product selection, and the GM/sales team has been…read moresolid to deal with. But the installation/third-party delivery experience was the worst I've seen. The install manager blocked my driveway while my family was trying to leave, then refused to move/back out so we could get out. When I insisted they clear the driveway, they canceled the install and walked off the job. Great company and leadership on the sales side -- but the install/service side is a major problem. If you buy here, make sure you get clear accountability on who is responsible for installation behavior, escalation, and completion, because that part was unacceptable.

Great to work with and good follow through. The showroom…read morewas easy to see the end product.

I just got my Mom's 1950's gooseneck rocker back from being reupholstered and I am thrilled with…read morethe outcome. They even made a pillow out of the reverse side of the fabric. (Pendleton wool) You'll never guess where it was done: Arizona Correctional Facility aka prison vocational shop for an extremely reasonalbe price - and short turn-around time. (We took the chair to the Florence location)

I cannot thank the team at ACI enough for the beautiful work they've done on my furniture. I've had…read moremultiple pieces re-upholstered and re-stained with results beyond my expectations. Each piece has been given a new life and look brand new! The craftsmanship is exceptional with a very reasonable price tag. The entire process is a breeze! Fill out necessary forms, schedule drop off and then pick up. Easy Peasy!!! The team is professional and friendly and I trust them with my valued pieces. They take great care of the furniture and the pride in their work is evident. Turn around time for each piece has been timely, much better than other companies I've used. You will not be disappointed if you have ACI update that piece of furniture that you have history with and love but it looks tired. Check them out!

Ceasar was extremely knowledgeable. He helped me understand the proper way to water my trees and…read moreexplained the need to have them trimmed properly. The workers did a good job and cleaned up very well.

Excellent removal and installation of new trees in my yards.. All crews who showed up to dig up…read moreroots and all my existing trees and plant a new Texas Olive were helpful, quick, professional and went out of their way. To deliver fantastic customer service. One of the guys even helped me with my outdoor Christmas decoration set up. Highly recommend!