My son's car wouldn't start, so we put in a roadside service request through our insurance for a…read moretow. This was the company they matched us with. I contacted them by phone to see about an eta and the guy told me we were next on the list and when the driver is close he will contact me. The driver did contact me and said he was about 12 mins out. He was pretty accurate about his arrival time. I met him outside, gave him the car keys, and verified where to drop the car off. He was very friendly and said he will take care of it. I appreciate the prompt and friendly service. Since we used our roadside assistance through insurance, I didn't get a price.

Arrived on time, friendly worker, seemed to take time strapping car in, not in a rush. Hate having…read moremy car towed, but he made me feel a little less stressed. Would definitely recommend.

These guys here are some the best, friendliest, most professional people I have ever encountered…read more I have had a wreck of a trip due to rental car issues and rental agency problems, these guys were contracted from the rental agency to swap our 4th rental car out for the day. After fighting all day with the rental agency about getting me the right vehicle and them saying they don't have any. Collin's Big Dog Towing, stepped in. I explained to them my problem and situation and Bradford ensured before he left the rental agency that they gave me the right vehicle and he absolutely went above and beyond, knocked it out of the park. And was extremely patient. If anybody ever needs any towing assistance etc in the Indianapolis area these are the people you need to speak to. Bradford, you were nothing short of a miracle and a band-aid on a miserable trip.

We assigned your company a repossession with a standard agreed fee of $350, which is consistent…read morewith prior repossessions. At no point did we authorize additional charges, extended transport, or storage beyond this amount. After the vehicle was repossessed, your company unilaterally transported it approximately one hour away without our knowledge or consent and then demanded $950. This charge was communicated only after the fact and was never approved. Following the repossession, we repeatedly requested an invoice so we could promptly resolve the matter and retrieve our vehicle. Despite multiple requests, you failed to provide an invoice in a timely manner while continuing to add fees. This delay prevented us from mitigating costs and recovering our property. You later increased the demand to $1,300 plus an additional $500 for delivery back to our lot. Acting in good faith and solely to recover the vehicle, we agreed to the $500 delivery fee. Despite this, we were informed that your company filed a lien on the vehicle. We dispute all unauthorized charges and dispute the validity of any lien filed. The additional fees resulted from unilateral actions and delays caused by your company, not by any agreement on our part. We request immediate written documentation supporting the lien, a detailed itemized invoice, confirmation that no further fees will be added, and cooperation to release the vehicle upon payment of agreed and reasonable charges only. If this matter is not resolved promptly, we will pursue all available remedies, including complaints with state licensing authorities and legal action if necessary.

Great service,great response time,friendly courteous driver..I highly recommend this company…read more Alan R Indianapolis, In

Showed up within 20 minutes. The driver was very professional and helpful. Pricing is upfront and…read morevery fair

This company was selected by my roadside assistance provider. The text message warned it would take…read moreabout 2 hours for him to arrive and it was correct. The guy who arrived did say he'd been pretty busy that day too. He was really polite and professional. He was friendly and did everything he could to get my super dead battery functioning. He provided steps to take after he left and made sure I understood what he telling me so that I didn't wind up stranded again. I'd recommend and use them again!

This review is a bit late, but if any of the same people work there or trained who works there,…read morethen it's still valid. I posted this on a different forum, and now m cross-posting it here: Story time: There was a place on South Side of Indianapolis: 3-D Carburetor. I'm thinking they're the Dire or Dwire family, & 3 of 'em were the mechanics. This is more than 20 years ago. Apologies if I'm bungling their surname. They kept me employed by keeping my POSs running. A few times they put parts I'd pulled from junkyard. They'd warranty the workmanship, but not a part I got from god knows where. They'd also order new parts for people, but that was rarely a problem I had. Never had an issue. Never left feeling screwed over. More than once they worked up to or past their closing time to get my roommate or me underway to the far north side where we worked. Once, they even let me bring them cash the next morning instead of making me find an ATM and be late. Paying dealership prices and dealing with dealership level responsibility hot potato and I would have been unemployed followed shortly by homeless. I can't thank them enough. Excellent mechanics, and all around very decent people. 5/5 would recommend all day. I can't say enough nice things about them. Keep being awesome! Cheers!

First off the customer service was awesome and the work they did was great they have a great…read moremechanic once I got my car in the shop they got busy car was finished in no time at all I will definitely be a return customer

Helped me get out of the snow very fast charged me a very reasonable price I was happy and…read moresurprised . Good communication and very helpful

Disclosure - this pick-up was arranged though Pep Boys towing service…read more The driver was on time (arrived within 1 hr window) and personable. I drove with him & my car from my house to the nearest Pep Boys down the road (~10min). The conversation was light, I felt safe, and overall it was a great experience. Thank you!

Haved used his service on several occasions and the service was prompt ,professonal & affordable…read more I'm sending him a message today to do another job on my car. I think the greatist thing I can say is that I have never had him do a job that had to be redone. And I have had him do multiple jobs for me. He is defintely worth calling!

My Mazda 3 needed rear driver's side brake work. James made it convenient for me & came to my…read moreresidence to diagnose my car's brake issues. He came prepared with his tools, professional & got to work. After taking off the wheels on the rear of the car he saw that I needed new brake pads, calipers on both sides & a new rotar on the driver's side. James was able to find available new parts close by, gave me the price. Which was fair, upfront and honest. He then went to get the parts, came back and got to work. He even saw that I was 1/4 low on oil & picked that up too! I was able to stay in the comfort & convenience of my home while James took care of everything. I am very pleased & will definitely call upon James at 123 Roadside Service again.

I broke down on Highway 65 south in Indianapolis. I called…read moreJYK towing and he was out quickly. He was so nice. He loaded up my truck and took it to the mechanic in Greenwood where I live. The price was affordable. I programmed him in my phone in case I ever need a tow again. I absolutely recommend JYK towing

Super great dude, picked up my car on time, delivered my car to the mechanic shop. Nice, courteous…read moreand professional. Saved him into my contacts.