A lifesaver I called Big B's Roadside based on the excellent ratings. My call was answered…read morepromptly, professionally and Mr. B was also a voice of calm and reassurance that was most welcome. I was informed of his ETA the whole time. He towed & parked my car nice and my neat in front of my house. Would use again!

I connected with Brandon when I was looking for a tow after a vehicle accident. He gave a prompt…read moreresponse to my message and his price offer beat pretty much every other company I called. Luckily, for me, I ended up not needing him to tow my vehicle after all. But I was impressed with his customer service and would definitely consider using. Big B's Roadside assistance in the future. Four stars only because I have experience and actual tow. But I give 5 stars for customer service and pricing. Thanks Brandon!

I put out a quote request for a tow and got a response fairly quickly. Asked for pick up and drop…read moreoff addresses and they gave me a super low rate compared to all the other mechanics around here. I didn't catch him name but the guy gave me a half hour ETA showed up exactly then. Came with a flatbed tow like I requested and made sure it was lined up perfectly. Sent a link for payment and was on his way. Even called after dropping off the car to make sure he got the name and number correct for key drop off at the mechanic's. Super nice guy! I really appreciated the service

This business has earned all their 5 stars reviews by being open and transparent. They helped me…read morewith my issue even though it wasn't through them. They really care about their customers. Even though I couldn't do business with them this time, I'll be back again because they are that good. Can't recommend them enough. Appreciate you guys and all the advice

He is so quick to answer and get to you. He follows up to make sure everything has met your…read moresatisfaction. No matter what time he answers. He is very reasonably priced as well.

This little piggy got his truck towed, so when I tell you Jordan wasn't a foot guy, BELIEVE me, he…read morewas a tow expert. He professionally explained the process of securing the truck to the truck. A little truck on truck action some might say! Friendly, polite, and conversational. I think he's single ladies! Get in line. Get your car towed for a fair price and get his number!

towed my car Friday night after my girlfriend and kid ran out of gas after midnight. then said I…read morecan't get my vehicle until Monday. they began to get smart and say I left my car in the middle of the road. I never drove the car that day! the police also had a part in this they asked my girlfriend where the guy was that was driving...? and said why did he run off..? then said my name!! cause I own the car. she and the kid told them I wasn never in the car they did not believe her. now they want to investigate or whatever. I called today to get info on the car they were very rude.! the lady then gave a guy the phone and he said to me" if you didnt run from the car you would have it" they treating me like a criminal even tho I was never there, even though I don't have a record! how could you tow a car after business hours then say come back Monday!? money hungry company doing all the wrong things. me and my girl both own the car also both our names are on the paperwork, but they tell her they need me to even release the vehicle even though its OURS! sounds like they want to question me and take me in for my girl driving the car. I have no record nor am I a wanted criminal! so what in the actual heaven is going on. and why must I pay for the days you are closed?

Wish I'd gotten the name of the employyee that helped me today. Tire blew on 465 In the middle of a…read morerainstorm. Traffic was heavy and my anxiety was high. He showed up quicker than expected and was so kind, thorough.m, and quick. First time I'd ever been stranded on the Interstate, praying its the last.

Friendly, effective, quick, cheap. Rashad was cool to speak with and made me laugh while being in a…read morecrappy situation with my Jeep. Everything you need when in a dire situation

Showed up within 20 minutes. The driver was very professional and helpful. Pricing is upfront and…read morevery fair

This company was selected by my roadside assistance provider. The text message warned it would take…read moreabout 2 hours for him to arrive and it was correct. The guy who arrived did say he'd been pretty busy that day too. He was really polite and professional. He was friendly and did everything he could to get my super dead battery functioning. He provided steps to take after he left and made sure I understood what he telling me so that I didn't wind up stranded again. I'd recommend and use them again!

Over the weekend, after picking up an item from a friend's house, my car unexpectedly stalled and…read morecould no longer driver. After trying to figure out what was wrong with my car and seeing that it would not make it back to my home on its own, I looked at a few reviews for local towing companies. Ward's was the one that had the most consistent positive reviews, so I gave them a call. The gentleman that answered was kind and gave me a time estimate, apologizing for the long wait, as we were approaching the early evening hours. The tow truck game faster than the estimated time frame and I had my vehicle sitting at home soon waiting to go the mechanics the next day. From the Plainfield area to downtown Indy was about $133 for those looking for an idea of towing pricing.

Oz still the best tow guy this is the second time he's come out and got a vehicle for us…read more Amazing serviced outstanding personality and fast! Best tow company around for what they do. Cheap tow and he did not back down from a harder angle tow which was really appreciated! Will be calling every-time for our towing needs! Oz is still the best! Thank you so much Oz!

We assigned your company a repossession with a standard agreed fee of $350, which is consistent…read morewith prior repossessions. At no point did we authorize additional charges, extended transport, or storage beyond this amount. After the vehicle was repossessed, your company unilaterally transported it approximately one hour away without our knowledge or consent and then demanded $950. This charge was communicated only after the fact and was never approved. Following the repossession, we repeatedly requested an invoice so we could promptly resolve the matter and retrieve our vehicle. Despite multiple requests, you failed to provide an invoice in a timely manner while continuing to add fees. This delay prevented us from mitigating costs and recovering our property. You later increased the demand to $1,300 plus an additional $500 for delivery back to our lot. Acting in good faith and solely to recover the vehicle, we agreed to the $500 delivery fee. Despite this, we were informed that your company filed a lien on the vehicle. We dispute all unauthorized charges and dispute the validity of any lien filed. The additional fees resulted from unilateral actions and delays caused by your company, not by any agreement on our part. We request immediate written documentation supporting the lien, a detailed itemized invoice, confirmation that no further fees will be added, and cooperation to release the vehicle upon payment of agreed and reasonable charges only. If this matter is not resolved promptly, we will pursue all available remedies, including complaints with state licensing authorities and legal action if necessary.

Got my car stuck in snow and ice at the end of my driveway one night recently and they came and…read morequickly extracted me! They were quick, friendly, and professional!