The office manager, Greg, was really unprofessional when I was turning in the Penske truck rental. I was asking questions about charges and he kept correcting me to say that they don't work for Penske - they're just a 3rd party doing them a favor. I was initially charged $8 for 2 gallons of gas, with a recorded 7 miles total used on my rental. When I called the Penske customer service line after I left All Secure, Penske took those charges off and were helpful in answering questions. While in there and Greg wasn't answering my questions about the fuel charge but correcting me- I asked him for his name and he said "Greg, what's yours?" so I answered "Nicole, but you have all of my information. What's your last name?" and he answered "What's your last name?" I asked him one more time for his last name and then he told me to "Get out of my facility. This is privately owned. Get out and take your attitude with you". I apologize if I came off as having an attitude, I was just trying to ask questions and was frustrated with the charge. But whether or not I did have an attitude, being treated like that in front of other customers waiting in line was really degrading and embarrassing. I was initially going to rent a storage unit with them but found a better deal elsewhere, and I'm really glad I did. I can't imagine having a real issue and needing to have an adult conversation with All Secure's manager, Greg. read more