Was booted in Campus View by Grand Valley and called around 3:15pm on a Tuesday to have boot removed. Phone receptionist took my phone number and address and said to be waiting for the security officer to arrive, but was unable to give me a time frame of when they would be there. After waiting over two hours, I never saw them come and called again a little before 6pm. I was treated very rudely by the woman I spoke to, telling me they don't remove boots after 5pm. They claimed someone had come out to try to remove it already, but I was not aware of it and made to seem like I was the one at fault for not being at my car when they arrived. After a lengthy conversation with the woman, trying to figure out when I could get it removed, I had to wait until 8pm before someone would be sent out again. I waited until 9pm and still no one had showed. I called again, and was given an immense amount of attitude, being told that I did not listen to what they had said about waiting for someone to get there, which actually meant PHYSICALLY waiting outside , in the freezing rain and cold for an unknowing amount of time for someone to arrive. I calmly told them I was not clearly explained that the first time, but was treated with disrespect and made to seem like a fool for not understanding them. If it was not for their incompetence and lack of customer service and communication skills, I would have understood them just fine the first time and avoided all the unnecessary drama they caused me. VERY horrible experience for something that should not have been as big a deal as it was turned into. read more
