Back when I lived in Trio Townhomes I had a bad accident with my car that left it unable to drive for the time it was in service. In the meantime I used a parking pass with a different car until I got my vehicle back. When I left to head to work in the morning the next day I noticed I had a boot. After calling customer support and being redirected to emailing them, instead I was told my car wasn't on the registration list of cars I listed at the beginning of the year. Well no sh*t if it's a rental. I can't predict the future with a rental. Told them that and they still insisted that they were in the right and I owed them $160. If you hate your life and enjoy causing trouble for other people I'd recommend working for absolute. They would welcome you with open arms. read more

I am extremely disappointed with Absolute Security. They cover our off-campus neighborhood near Grand Valley, yet they have been completely unhelpful every time we've contacted them. We have called multiple times about someone parking in our personal garage... a garage that we pay for, and they have refused to do anything about it. This person does not live here, does not have a parking pass, and continues to block us in. All residents in our unit have valid parking passes, yet Absolute Security still won't enforce anything or offer any assistance. It's frustrating to receive zero help when there's an ongoing issue. Based on our experience, their service is ineffective and unreliable. read more

absolutely zero help... customer service is hella rude with no reasonable help to resolve any issues. they refuse to do anything when called about unregistered vehicles in parking areas, and now we have a boot on a guests vehicle where the guest pass is clearly visible and we have to email, no one on the phone can help or provide information. absolutely garbage of a company that just steals your money read more

Awful company, booted my truck for absolutely no reason. Won't answer a phone call, and I have to email read more

Ridiculous policies, plan on owning a printer if you live in a complex with absolute managing their parking. 5 boots in the last few weeks, while I have a valid pass. Terrible customer support and conflict resolution. Company makes money on the backs of college kids who can't do anything about, regardless of if they are in the right or wrong. read more

I called and asked desk person the night before if I could park infront of the snowplows the company had out in the guest spot, he told me yes and I told him there was another car next to me that had a boot and it was infront of the salt bins and he said no you'll be fine took down my info( car and license plate)to make sure I didn't get booted came out the next morning with a boot on my tire and part of my trim coming off my car sent proof it wasn't like that and they emailed back saying they aren't dealing with the matter anymore so now I have to pay for the damage on my car and the boot I was told wouldn't be put on terrible company should be bankrupt, treat customers horrible can't end a conversation properly, damage vehicles, don't own up to there actions, lie over and over to customers, money grabbers get some real jobs instead of booting college kids cars that were in guest parking. read more

terrible company, I got a boot on my car when I had a valid parking pass. I tried to communicate and even sent them confirmation of my parking pass and I still had to pay 150 dollars to take it off. Just a scam for money, no value for individuals read more

They are hungry for money to keep the business going. They will boot anyone without properly checking first if they have a valid guest pass or resident parking pass. Very lazy in their customer service and will do anything they can to squeeze every last dollar out of residents. read more

On more than one occasion, this company has wrongly booted one of my vehicles (Once at 48 West and more recently at Trio North). Upon respectfully calling and requesting more information and guidance in disputing the charge (forced to pay because they would not respond before I had to leave), I was treated with a grudging and unprofessional demeanor, by 3 different employees. Legal action will be taken on my behalf and I encourage others to question the legitimacy and authority of this so called "family-oriented company" that supposedly maintains "superior quality and standards." As someone who does successfully operate a business with these same ideals, I can attest to the fact Absolute Security falsely advertises the morals of their company. read more

They truly do not value individuals, the price alone is despicable and booting a registered car is careless and inhumane

0 stars if possible. I can not believe that complexes are still using absolute. You can't talk to anyone without getting a horrible attitude. I don't know if they hire college kids, but the ones answering emails sound so immature and have the worst attitude. When they are in the wrong, they will never admit that. You won't ever get a refund for the boot or the barnacle on your car, even if you have proof stating you were parked where you're supposed to be. It's a disgusting money grab and honestly, it should make you think twice about where you live in Allendale. First question when you tour your apartment should be "is this property monitored by 'Absolute BS Security'"? read more

I was booted (with guest pass visible) When I called to the service center, I expanded that I need to get to my sister's funeral so please make it quick, I was hung up on once. when I called back to reexplain my extenuating circumstances I was told it was my fault that my sister committed suicide. After that remark form the agent I started to cry and was then told that I needed to calm down and act like an adult. --- this all coming from a supervisor The gross disregard for humanity shows the company is rotten to the core with a supervisor feeling that they are able to talk with so much vitriolic hatred towards other humans ... not once did I hear "I'm sorry for your loss" or "my condolences" but I did hear "you shouldn't have let her do that" and "you need to act like an adult" - when a man is at his lowest kick him down once more ~Absolute security read more

This is some serious colonizer BS. If you're going to use harsh tactics to punish the people who live and visit there for parking - the LEAST you could do is ensure there is abundantly CLEAR signage indicating this and that it is put everywhere. not just in the entrances where people are clearly paying attention to traffic and pedestrians. This is why 'no parking' signs are literally scattered throughout all the areas you can't park in cities. It has to be clearly marked. Parking "violations" resulting in EXTREME measures such as a barnacle placed on people's cars and $160 to get out of it is a disgusting measure that is classist and literally irresponsible. I honestly don't know how you get away with it. People could be experiencing an emergency, or not have a cell phone w/service, or a credit card, or money in their account. You have the audacity to tell people it is the residents job to inform their guests that they have no where to park and IF they do park they will be punished to this extent? Why anyone would want to live in a place with such "security" measures is beyond me. oh - that's right, I forgot - we have little to no affordable housing options! get a real job. read more

I've had nothing but good experiences with the security team at Canvas. I've gone through car troubles and they've been kind and lenient with their parking program. It's been an easy process to work through and the individuals I worked with were kind and very helpful! read more

This is the worst customer service I have ever seen!!! These people are rude and their policies just cheat college kids out of their money by putting boots on their cars. Horrible horrible company and any good apartment management company should no better than to use then!! If you do use this company you should be ashamed of yourself. And the women answering the phones for this company should be fired they are so unprofessional and rude!!! read more

Wish I could give zero stars. I came home late from work to find there was no parking at my complex. I called them, said there was nothing they could do, and referred me to an email address. I emailed them and they ALSO said there was nothing they could do and told me to call the same number again. I proceeded to send another email expressing my frustration, and they immediately got very nasty with me saying I "cant follow simple instructions" and it is not their problem. Unbelievable. Cant express how much hatred I have for this company. read more

Absolute Security - Security Services Near Me - Allendale, Michigan

Zero stars should be an option. They hold cars hostage for cash. They put a barnacle on my daughters car while she was parked in front of her apartment! I then had to pay $162 to have the barnacle taken off. I requested a refund (considering my daughter actually lives at the apartment where she got the barnacle), and they told me no. Nasty money grab. read more

Absolutely trash company, was unloading groceries from my boyfriends car and they booted as we were putting everything away not even 30 minutes have gone by! Hate them! read more

If I could leave less than 1 star I would. Horrible customer service. Completely disrespectful and don't know what the hell they're doing. The fact that you can't dispute a "violation" over a phone call only over email is ridiculous. Whoever is writing the emails should be fired. read more

My daughter was visiting a friend and parked to help her friend move some furniture. It was late at night. She came out to find the boot on her car. She had difficulty reaching me since I was on a business trip and did not have enough left on her debit card to unlock the boot. This could have been an extremely dangerous situation for a young woman in the dark late at night. My daughter has dropped the boot off in the 'container' but the company website is awful. $160 for parking in the wrong place at a private apartment complex is ridiculous. I will be calling the complex to complain about their security company in the morning. Update: I spoke with two ladies at this security company. I have updated my review to 3 stars for the security company after finding out they also are not happy with the policy of immobilizing cars late at night. Apparently, Campus View Apartments in Allendale is responsible for this policy of immobilizing cars with the barnacle and requiring these kids to have a credit card number to remove it. It sounds like Campus view makes $60 every time they immobilize a car in the parking lot. I will be calling Campus View management in the morning to complain about the safety issue. This could have gone quite differently if her friend had not been there, if they could not have reached me by phone, if the weather had been dangerous, if my daughter did not have a charged cell phone, and if someone with bad intent had chosen to take advantage of a vulnerable situation, late at night. read more

These scam artists still have yet to return my $100 deposit after it being more than a MONTH since I've returned the barnacle. This is outrageous and honestly brings me to consider legal action for a lawsuit. I do not take kindly to their call center repeatedly either ignoring my issue or entirely dismissing it to their email, the same email they never respond to. And when they do respond, they still state its not their problem. It's clearly written that the deposit is to take up to 3 business days to receive it back... so where is IT? I followed your rules and yet you still cannot provide on your own policy, an absolute joke. You should all be ashamed for the horrendous work you do, and I will not accept your lies anymore. I urge everyone else running into this same exact problem to pursue similar action. As these criminals won't learn until their "company" is dissolved. read more

Placed a defective boot on my car in the middle of the night and now they don't have anyone to come take it off till 8pm. If you're going to use defective products that are meant to lock a vehicle in place you better have 24/7 support staff in case they stop working. I will be demanding a refund since I'm missing a whole day of work. I will also keep a grinding tool in my car to cut the next one off. Horrible company, no support staff, and they use defective products that lock your vehicle in place for 13+ hours. Each boot cost $60 to take off and I see a bunch of them every morning, for how much they cost you would think the company would spent the $ to make sure their products actually work. Also good job having 24/7 phone staff that constantly degrades you for problems with their products. Oh and I live at the place I got booted, and I see cars parked all the time with no parking pass during the day so they obviously don't care. read more

absolute parking has always been so helpfu! the parking is always convenient and their customer service is impeccable!! -Jessica Abbott read more

They booted my car even though I have a sticker and caused me to miss my appointment. Their helpline constantly has a rude person as well. They also don't boot the right cars because I have to park at other locations consistently due to them not getting rid of the cars without a sticker. read more

This company is unprofessional and customer service is foreign to them. Rude on the phone when attempting to discuss damage to a vehicle from a "barnacle" device. They make false accusations and extort money from the local college kids in Allendale. All about a money grab and are an embarrassment to the community. read more

They barnacled my car in my own parking lot that I pay to park in with an extremely visible and up to date parking pass on my windshield. I called and told them I would not be paying for it and got hung up on. read more

This company is an absolute joke. They don't even have a phone line to deal with customer service issues as they are always f*cKing people over. Wont respond to emails on time, and are rude. Overall I would steer clear of any service or apartment complex they are under. read more

Ridiculous company! They don't boot the people who are illegally parked, but will boot paying tenants and refuse to give a refund for their own negligence. Avoid at all costs. read more

Absolute garbage company, I would give zero stars if I could. My daughter was visiting a friend at 48 West and parked in guest parking where NOT A SINGLE VEHICLE IN THE ENTIRE LOT had a guest pass displayed, however, she was the ONLY vehicle that was not only booted but also a large sticker was placed on her drivers side window that had to be scraped off using tools and goo gone impeding her ability to see while driving, this is a safety issue and should not be allowed! Additionally, when she called the office and spoke to the extremely rude person that answered the phone and inquired as to why she was the only car booted she was told "I don't know, you'll have to talk to the security officer when he arrives", does this company not keep any records of why cars were booted? Particularly when no other vehicle in a lot with several vehicles in it had a guest pass. When the security officer arrived she inquired as to why her car was the only one booted when not a single other car had a guest pass, his answer, "I wasn't working last night, that's not my problem", are you kidding me? This is the business model you operate under? Look at all the other countless poor reviews that far outweigh the very few positive ones. This company is built on poor customer service and bullying young people by taking the little money they have, knowing they won't fight back. Shame on you. Please don't respond with the drivel regarding "guest passes" when NO ONE HAD ONE. Not only is your help rude and incompetent, you run a garbage operation that is essentially ripping people off. read more

The woman who I interacted with had an attitude from beginning to end a phone call and hung up on me before I finished speaking. cant believe she has her job still read more

we had a parking pass and they still gave us a barnacle, when we called the operator was EXTREMELY rude to both of us females, then when our dad called he was much more helpful but still was unable to provide any information and was very mean. he had the worst attitude and did nothing to help us at all. i cannot even put into worlds how difficult he was it was insanely aggravating. he also hung up on us multiple times. extremely unprofessional. read more

This so called "company" is an absolute scam and they milk college students for money which is absolutely hilarious. I parked at a complex in the wrong spot the first time when I got booted which is completely understandable, then their "qualified employees" who are supposedly told to instruct people where to park told me totally wrong. He instructed me to park at the front near the gate. He told me no specifics but just the general area. The second time I got booted, I parked in that area and found that I wasn't in "the correct row" which is right next to two other "guest parking" areas. I emailed the "company" and they did not even think twice from my viewpoint. They gave me a snarky attitude over the dispute. They were in complete denial about their employee being incorrect when I explained the situation but they just weren't having it. A "company" like this who scams people definitely shouldn't be around. So I strongly suggest avoiding their games and hopefully one day they will go under. read more

My girlfriend received a boot in my apartment complex after we were told the wrong place to park for guest parking. My complex does have signs marking where to park, however, they are around three feet high and cannot he seen when a car is parked in front of them. Absolute wrote a parking violation at 2:16 a.m. and when we went to her car at 8:30, no one was on call to remove the boot until 9:00 a.m. We had to head to East Lansing and could not wait around for someone to come out and take it off. I called absolute and they were fine talking to me but were very rude to my girlfriend and were not accommodating at all which I find troubling being that they are immobilizing a persons mode of transportation; what if there was an emergency and someone needed their car but ran out to see that they had been told to park in an incorrect location? Absolute informed us that we could talk to the complex management and have them contact absolute so we could receive a refund. The next day, my girlfriend and I went into the complex office and were told that we had been given an old/outdated map of guest parking and that we should receive a refund. Another day passed and my girlfriend received an email from Absolute stating that even though she was told to park in the wrong spot by the apartment complex, she still would not receive reimbursement. This company is shady and in general doesn't do a good job of keeping these apartment complexes safe. I would hope they try harder in the future. read more

Booted me as a resident because they didn't see the pass in the window and then charged $40. After the long drawn out review process refunded the money read more

Was booted in Campus View by Grand Valley and called around 3:15pm on a Tuesday to have boot removed. Phone receptionist took my phone number and address and said to be waiting for the security officer to arrive, but was unable to give me a time frame of when they would be there. After waiting over two hours, I never saw them come and called again a little before 6pm. I was treated very rudely by the woman I spoke to, telling me they don't remove boots after 5pm. They claimed someone had come out to try to remove it already, but I was not aware of it and made to seem like I was the one at fault for not being at my car when they arrived. After a lengthy conversation with the woman, trying to figure out when I could get it removed, I had to wait until 8pm before someone would be sent out again. I waited until 9pm and still no one had showed. I called again, and was given an immense amount of attitude, being told that I did not listen to what they had said about waiting for someone to get there, which actually meant PHYSICALLY waiting outside , in the freezing rain and cold for an unknowing amount of time for someone to arrive. I calmly told them I was not clearly explained that the first time, but was treated with disrespect and made to seem like a fool for not understanding them. If it was not for their incompetence and lack of customer service and communication skills, I would have understood them just fine the first time and avoided all the unnecessary drama they caused me. VERY horrible experience for something that should not have been as big a deal as it was turned into. read more