Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

If Bayou City Lux shares reviews internally, this one should also be directed to Ricardo. Every…read moretime I've spoken with him, it seems there is little understanding of the status of our maintenance requests. For example, the company has stated they have a tracking number for the part needed to repair our AC, yet no one can tell us where it is or provide a realistic timeline for when the repair will be completed. Communication has been consistently poor. Calls often go unanswered, and when someone does respond, it feels like no one has the information needed to actually help. As a tenant, it is incredibly frustrating to repeatedly explain the same issues without receiving clear answers or meaningful updates. What has been most disappointing is the lack of empathy. We have been dealing with property damage, concerns about the condition of the home, and the discomfort of living without air conditioning for an extended period. While window units were eventually provided, they have not adequately cooled the home and have instead made the rooms feel even more humid. Throughout this experience, it has felt as though collecting rent is treated as a higher priority than fulfilling the landlord's responsibility to provide a safe, habitable, and properly maintained home. This has been, without question, the worst experience I have had with a property management company or landlord.

Bayou City Luxe was an amazing help as I transitioned from out of state for work. They easily and…read moreeffectively found me a property to lease, while I learned the city to make a final residential decision. I can't give them enough credit for helping me feel comfortable with my move. I highly recommend them every time I am asked about renting a property, I believe you should as well.

We stayed at "The Double Decker" on Galveston Island for an extended weekend and Vonda was…read moreabsolutely fantastic! Something went wrong with our initial booking (at a different place), and she managed to get us this beautiful beach house on Jamaica Beach. This town house style beach house is lovely. It looks brand new, has wooden floors, very clean bathrooms (nicely equipped with new towels, soaps, shampoos, conditioner, etc.), amazing kitchen and dining room area with beach views. Very beautiful living room area with huge ceilings, state of the art music an entertainment center, and even some congas to play your own music! I can highly recommend the place for a luxurious couple weekend or for a family of 4 to 6. We'd love to come back! The beach is visible from all 3 balconies and only a short walk across the lawn. The outside hose and outside shower are very practical.

Nice place in a walkable area. Parking on site as well as washer and dryer. Clean with plenty of…read morespace. Working station was uncomfortable as it only has a tall kitchen table with stools. Kitchen is fairly well equipped with essentials.

My husband and I recently worked with Shaw Real Estate to market and lease a commercial space…read more Communication was excellent, and Jay and Nick were helpful and professional throughout the process of advertising the property and securing a tenant. We look forward to working with them again!

No communication whatsoever. I would have to reach out to them all the time. Follow up from the…read morefew so said showings they had I would have to always ask about it. Would not recommend. They recommended the price for us, then turned around and said it was too high that is why it is not selling.

Beautiful location, but significant management, elevator and privacy issues…read more I've been coming to Galveston every year for the past 11 years, and this trip was especially important because we were celebrating my mother's 70th birthday. I rented through Ryson last year and had an excellent experience, so I felt very comfortable booking with them again. Unfortunately, our experience with Sandcastle was very different. The problems began before we even got inside. After a six-hour drive, we could not figure out how to enter the property. There was no keypad or obvious lockbox at any entrance. When we called Ryson, we were told the lockbox was on a post in front of the stairs. It wasn't. After approximately 30 minutes, we eventually found two lockboxes ourselves, in separate locations in the back of the property . The elevator was the biggest issue. I specifically chose this three-story home in large part because it advertised a private elevator. My mother has significant knee problems, and having an elevator meant she could comfortably enjoy the entire house with our family during her birthday trip. This wasn't simply an amenity that would have been nice to have. It factored into my decision to rent this particular property. On our first evening, we could not get the elevator to operate. After several calls and considerable time troubleshooting, Ryson ultimately told me that the elevator was not available for guest use. They knew why I had hoped to use it, but I was told it simply wasn't an option. This was particularly confusing because the property listing specifically advertises a "private elevator" and states that it makes it easy to move between floors with groceries or gear. Later that same evening, Ryson retracted that information and confirmed that guests were, in fact, supposed to be able to use the elevator. Unfortunately, the next day we essentially went through the entire process again. More calls, more troubleshooting, and more vacation time spent trying to determine how to use an advertised amenity. Maintenance eventually came to the property, but even the maintenance representative seemed unfamiliar with the elevator and ultimately advised us not to use it. We never had use of the elevator during our stay. The lack of privacy was another major surprise. The listing describes Sandcastle as offering "comfort and privacy," yet several bedrooms and bathrooms have no window coverings at all. Large uncovered glass doors/windows allow direct views into bedrooms from the main deck area. An upstairs bedroom has an uncovered window beside the bed that can be seen from outside, and the upstairs bathroom has a very large uncovered window facing the upper patio. For a four-bedroom vacation home designed to accommodate up to 10 guests, the lack of privacy was uncomfortable and something future guests should know about before booking. Several exterior doors were also extremely difficult to lock and required repeated attempts and a lot of patience. We encountered a bug issue during the stay as well from locked pantry and laundry area. After the maintenance visit, I contacted Ryson and explained our experience. They acknowledged my concerns and said management would review the reservation regarding a credit. After returning home, I received a text stating that a $300 refund had been processed. I appreciate that Ryson provided a credit. However, after the amount of time we spent dealing with these issues over multiple days, I was disappointed that there was no personal follow-up call or email regarding our experience. What stood out most throughout the stay was how unfamiliar the people assisting us seemed to be with this particular property. We were given incorrect information about the location of the lockbox, conflicting information about whether the advertised elevator was even available to guests, and ultimately had a maintenance representative who did not appear comfortable with its operation either. That was very different from my previous experience with Ryson, which was excellent. I don't believe this experience necessarily reflects every Ryson property, but Sandcastle needs attention. Better arrival instructions, knowledgeable guidance regarding the elevator, reliable door locks, pest control, and appropriate window coverings are all very fixable issues. The house has a beautiful beachfront location, and our family still enjoyed celebrating my mother and spending time together. But based on our stay, I would not recommend Sandcastle to anyone who is relying on the advertised elevator or who expects normal privacy in the bedrooms and bathrooms until those issues are corrected.

Renter Beware. We rented a house through Ryson Vacation…read moreRental on Galveston Island for $600/night (5 nights)! We were having issues as soon as we arrived. We could not get in the house and tried calling the number provided and no one answered, just stated you called after hours, but was NEVER CONNECTED TO ANYONE. We were finally able to figure out the problem ourselves. After settling in that night, we noted the following issues in the next couple days. Called customer service on 1st full day due to the following issues: -AC downstairs stopped working -Ceiling fan in LR stopped working -Ant issue in the kitchen (on tables, cabinets and cooking utensils when cooking) -Reported a broken chair that was placed at the counter, and foot bar fell off as soon as someone sat down on it. -Light Fixture Over kitchen table -DECK - I pointed out to maintenance that the sign on the desk upstairs had "rusty nails" sticking out on the inside of the railing and someone was going to get stuck with a rusty nail. He did fix this right away. I also pointed out to him that the railing is "rotting" and is not real stable. We were concerned if someone leaned too hard on the railing, it might break. He agreed that it was not stable. -Water damage on deck where a faucet was left on causing the rotting issue. I asked maintenance about water that was dripping down on the level where the air conditioners were. He found a faucet was left on by someone. Looks like it has been on awhile and boards are rotting. -Windows - chains broken, no chain there at all, or backwards on the windows. -FINALLY while we were packing to leave, one of the ladies found a bag in the drawer in the upstairs bathroom. When she opened this, she found a crack pipe and a container that had some meth or crack in it. It also had some pills in a bottle that stated "Excedrin", however it was not marked, so I'm not sure that it was Excedrin and it sure did not look like it. This was VERY concerning to us since we had 6 children ranging from 10 to 17 that all used that bathroom. Other Miscellaneous Issues: -Ceilings and walls that need repaired. -Looks like "mold" in the corner upper wall going into the bedroom upstairs with 2 beds. -Door upstairs cracked in the room with bunk beds. -Bathroom upstairs - unfinished light in shower and wall damage. -Refrigerator bottom drawer broken. -Caution: Outside parking area, needs to be painted a different color to identify the raised concrete. EVERYONE that came in stated they tripped multiple times, me included, and I am 73 yrs old and this would not be good. This is a lawsuit waiting to happen. I was told the property manager will be called and she will let me know when she will be stopping by; NO ONE EVER SHOWED UP OR CALLED. I had to call twice, 2 days in a row. The second time I called they stated they did not see the order and would put it in again and would have this assigned. Called the next day at 12:00 and was told it was assigned. I explained AGAIN about AC downstairs not working and it was getting pretty warm. I told her I have called multiple times and what about the property manager. She stated that she had called her 3 TIMES and left a VM; she never answered her phone or called them back. AC was finally taken care of after 2 days. Sent these complaints to Ryson and they reviewed this with a $213 refund for our problems. I asked them how they came up with this figure and this was their reply: "Good afternoon. I am sorry to hear about the inconveniences you experienced during your stay. The refund amount was calculated based on a percentage taken off the base rent. When the calculation is completed, the refund amount provided is correct. Since you booked through Airbnb, they have their own fees and pricing structure. The refund issued from our end is based only on the base rent amount and does not include Airbnb's additional fees. Please note that after reviewing your case, this is the final amount approved and provided by our Refund Committee." I replied and asked them twice for the contact info to Airbnb for a complaint and they stopped responding to me. They were prompt in responses prior to that. These places all look nice on the Internet until you get in there. I understand some wear and tear, however, this place apparently DOES NOT INSPECT these places between rentals. I'm not sure what the cleaning people do either. How can someone miss this bag with drugs in it, in a drawer in the bathroom. I will never rent from Ryson Rentals again.

Hi since my last review Bill and Linda have been in the process of fixing any of our previous…read moreissues.

Elizabeth the owner is very unprofessional, RUDE, and a hassle to work with. She doesn't want to…read morehelp you and you would be way better off to spend time somewhere else! A simple phone call is hard for her to make. Don' t expect any of your things to get done in timely manner.

I had a really pleasant experience leasing with Rapp. Britni (so sorry for the spelling) was very…read morenice through the rental process and I walked that place at night to make sure I felt safe. I do and the place is well lit. I'm very comfortable with my decision.

I owned one of the units at Riviera I for about nine years and I never had any problems at all with…read moreRapp Management or any of their staff or employees. I always found them to be extremely professional and helpful, even when dealing with such adverse circumstances such as Hurricane Ike, and the occasional unruly owner/tenant. Peggy and her people treat Riviera I as their own, not just as a managed property, and it shows! Peggy and Barney really know the people and the politics and the inner operations of the City of Galveston and she is also well connected with State officials. The management of Riviera I could not be in better hands.

I've recently worked with Tracy Parker from the leasing team to lease a house I own and she did a…read morefantastic job. She took care of the entire process from listing the house, working with previous tenants on showings, negotiating with new tenants and moving them in effectively. She has great communication and dedication which kept me up to speed throughout the entire process.

Renters, beware of this company. I tried to leave a review on a maintenance request (Meld) that…read morewasn't handled correctly from the beginning. The review was about a Meld that management automatically closed today, and surprise, surprise--the review won't even go through. Management is incompetent and unprofessional. The entire team seems incapable of reading the details of an issue before responding. We ended up having to ask a neighbor to help fix what maintenance should have fixed, even though that's exactly what we pay for. If you're planning to lease with this company, be prepared to fight over every single issue. For lack of a better term, they're ghetto.