I have Medicare Part A and B . I never know the name and even stay in this Hospice. Then one day ,…read moresurprisingly , they reported to Medicare Department I already pass away ! I contact my insurance Cigna and they also said I am no longer insured ! Why they submit a wrong report that stated I already passed away that lead the consequence Medicare Department cancelled my all my Part A & B benefits ? Now I have no health insurance since March 2025 ! I am suffering badly Diabetes , no way to get medicine ! Worst than that , I can't see my doctor for annual check up and dental treatment ! I write down the address of this UNITY HOSPICE & PALLIATIVE CARE to alert all of you to avoid this facility : 2200 Nasa Road 1 # 250 Houston , TX 77058 . Phone : 422 - 2500

Everything started off on an excellent foot. Victoria was prompt with getting over the paperwork…read moreand everything was completed online which saved a ton of time. Yet once Michele White the caseworker took over, she dropped the ball. Although she was the one that shared a listing of providers for cremation, she failed to enter that information under my step-fathers case. Once he passed, the nurse Jariah called a company that is contracted by Harris County to come pick him up as if his family did not already complete our due diligence and make the final arrangements. My step-father was picked up from his assisted living facility and taken away like he was trash and an inconvenience. I had to call around looking for him in the time when we should be able to grieve our loss. Instead, I was forced to contact another company that I didn't even know existed and complete some documents to have him released to the provider we originally selected. No apology was offered. No sorry for your loss. Only call I received was for the family to be blamed for everything. Their staff acted as if our family was not proactive and caring enough to make the final arrangements in a timely manner. I highly recommend to find another hospice provider. These people a cut throat salesmen looking for the newest victims to target. They tell you everything they think you need to hear and once you sign the paperwork, they forget you exist. These people do NOT care about the patient but the billing. e were failed and yet we were the problem. Sadly no one cared nor were they concerned. Run and do not look back.

Houston Hospice - Diamond Team, lasted a week before I had to fire them and find another hospice…read morethat could provide end of life care for my mother. To begin, their intake nurses are rough, belligerent and detached. The lady we got could care less about my mother, she just wanted to do the minimum and get out. Not a single commitment was upheld, not one. We called for support and help four times in the first week and the average time to hear back from someone was two hours, then another two hours for a nurse to arrive. So if you have an emergency, just call the ambulance and have the hospital take care of it, it's faster, and your loved one will suffer less. Now, as a result of me firing them, they became hostile, threatened to make me pay for equipment they left behind and failed to retrieve. They never took into consideration that my mom had died and their employees, having missed the appointment to pick up the equipment, lied and said a dead woman was preventing them from getting it. We choose to go with another company who was hands down better suited for caring for end of life patients. Houston Hospice is a money game, you are a dollar sign, if you are cool with that, then use them.

This company was excellent with my special ed sister when she was in her end of life stages. They…read morecame out immediately when we got her home and anytime I needed meds, they were delivered within 3-4 hours. Very nice/professional employees and every time I called they answered all of my questions and always called me back quickly. I would definitely recommend this company, they were great. Thank you for everything during a very difficult time in my life.

Hallmark Hospice has merged with Traditions Hospice. The one nurse was very nice and competent;…read morehowever, my mother was in a facility and we did not receive any help or crisis care person when she was actively dying. I'm not convinced her medications were given properly or that she received medication as often as she should have. I can only pray that she was comfortable. I was not supported by hospice in anyway at the bedside as she was dying. The facility had called to ask for a change of order to meds every two hours and they were turned down, told they would not change the orders and that a nurse would be out at 8:00 in the morning. Mom died at 9:00 and the nurse came after that.

First time having to deal with a hospice service and I have to say I am so impressed. They made all…read morethe difference in the last days of my parent's life. They were very caring and professional. I highly recommend this company. Your staff are truly God's helpers.

The nurses from Village were very respectful and compassionate while caring for my father. He was…read moreBaywind Rehabilitation Facility which is a really nice place as well. We got regular updates when we weren't there and the nurses were prepared and understanding and kept my dad comfortable during his last days. I would definitely recommend their services if you need them. They explained things clearly and we always felt confident that they were giving him the best care. Thank you to all the nurses that were able to help him pass with dignity and respect.

My father was at Baywind Skilled Nursing Facility and Rehabilitation recuperating from a fractured…read morehip. Sadly, my father's health took an immediate turn for the worse. (I was aware that due to my father's fractured hip at the age of 89 that he only had a 17% to 33% chance of living.) He continued to stay at Baywind but was taken care of by Village Home Health and Hospice. The entire staff is professional, knowledgeable, curtious, compassionate, and extremely kind-hearted. They were incredible in the last 5 days of my father's life. They took exceptional care of him and let him pass away with the utmost respect and dignity. I stayed with my father every day for 12 to 14 hours a day. I always discussed with Rose what I saw my father going through each day so his medications could be adjusted accordingly. I personally want to thank Rose for always being upfront and honest with me regarding the status of my father's failing health in his last days. I always wanted the truth, and I respect Rose very much for never sugar coating it. On the last day, I knew my father only had a few hours left, so I went home to be with my brother's. I knew my father would not pass away in front of his only daughter. So, I allowed him to pass away on his own terms and when he was ready. Loosing my father, who was my best friend, is the absolute hardest thing I will ever have to endure in my life, but knowing that he was cared for by the very best gives me peace of mind. Thank you to everyone at Village Home Health and Hospice for taking such exceptional care of my father as well as my family. I highly recommend Village Home Health and Hospice for those who want their loved ones to receive the very best of care at the end.

I'm so Thankful for the service and care they gave my step mother.. It was so easy to set up and…read morequick response.. Thanks to All.. Margaret Taylor and family

From the owner: At Better Care Matters, the happiness and comfort of our patients is our top priority. We are…read moreaccepting Medicare patients in Galveston County and surrounding areas. Call today to learn more.

Words can't even describe how horrible this place is. If you truly care about your loved one, do…read morenot bring them here. The towels, sheets, and other linens are not cleaned properly. I've seen what appeared to be blood stains, feces stains, and urine stains on items that were supposed to be clean. The food is terrible and looks like residents are being fed the bare minimum. The facility is severely understaffed. There is no reason a resident should have to wait 30 minutes to an hour after pressing the call button just to get help. The reports of residents being left sitting in feces and urine matched what I observed. The building is extremely dirty, and there are roaches throughout the facility. You can also look at other reviews online, including Yelp, and you'll see similar concerns. My family member also has chronic pain and is under the care of her own pain management specialist, who prescribed her medication for a reason. It was extremely concerning that her pain medication appeared to be reduced despite her established treatment plan. Why is a facility pharmacist trying to override or second-guess the treatment plan created by her pain management doctor? Decisions about long-term pain management should be made by the treating physician in consultation with the patient, not by someone unilaterally changing a regimen. There are also ongoing concerns about theft. I've heard allegations that some staff members steal from residents, and there are serious concerns that medications have been documented as administered when residents allegedly did not receive them. If these conditions are accurate, they should be reported to the appropriate state regulatory agency for investigation. No one deserves to live in conditions like this. Our loved ones deserve clean living conditions, timely care, proper pain management, and to be treated with dignity and respect.

The fact that I am forced to leave one star is upsetting. Reading all the reviews below I can…read moreassure you are absolutely accurate. My mother pressed the button to go to the bathroom and the nurse came and told her that she should just pee in her diaper right there in the bed. My mother tried to explain it was full and her sheets were wet and the nurse turned and walked right out of the room. This place is beyond filthy and the smell of urine is so strong I smelled it in my hair after I left the facility. The bedspread looked like it was purchased from the Holiday inn in 1970 and reeked with urine before my mom even got in the bed. The floors throughout the entire facility are absolutely filthy. I asked for ice when she got there and I was pointed to an igloo that sat in the hallway with an ice scooper that I had to put my hand in the water to fish out along with everyone else. I then asked for water and was told that the water came from her bathroom sink. I came back the next day and pulled her from this nightmare of a facility in less than 24 hours. The atmosphere reminded me of death. Don't even get me started on the food I would not have even fed it to the shelter dogs that I take care of. Her first evening meal there was a tuna sandwich with a teaspoon of tuna plopped in the middle and a tiny bag of Teddy grahams. No need to reply to my review as I have already pulled my mother from this dastardly facility.