This is the absolute worst company I've ever seen or encountered in my life! We had an Air conditioning failure and called them to come out and see what was wrong.
Let me start by saying all these people had to do, was disclose a trip charge for coming out to assess a job regardless of service AND take a credit card for it upfront. If in fact this is how they do business.
1. When they came out to view a problem at my home they did not disclose any fees for the driving and simply accessing air conditioning problem.
2. When they did come out they inaccurately diagnosed a problem and bid a large cost that was unnecessary.
3. We let them know, that we were unsure but would advise them if we decided to go forward.
4. Next thing I know I get a bill for over $600 as they claimed we ask them to come out and fix it. They came out (they say) a 2nd time and we weren't there, (CAUSE WE NEVER AGREED) they charged us for two trips. The first trip being the original assessment and the second trip being the declared request for them to return.
5. We had already hired a company and got the problem fixed for less than half the original bid. Way less than half about 25% of the original.
6. I asked them why I have a bill and they said my wife signed something. I asked for a copy and the sent my a descriptive invoice with no address, no name and simply a date and a signature that was the letter C and a couple straight lines. My wife's name is Jenna. That is the opposite direction of a "c",= and her signature is bubbly not a straight line, so the signature is 100% wrong. CLEARLY Fraudulent.
7. When I pointed this out they sent me a new invoice, now with a name and an address and a date but no signature.
8. I advise that maybe they need to consider being a little more professional and not charge people for their mistakes. WE DID NOT ASK THEM TO COME BACK OUT, this was not our signature and we would not pay the bill. At the end of the day it took me almost a year to get them to agree to half the bill. (They threatened collections - real classy for no work preformed or requested) It was just a call to get a bid!!!!!
9. Rather than have them try to take me to collections and ruin my credit becoming as low as this company is! I am paying the $300 in duress and telling the world about my experience.
If this was the last company available to help with your problem I strongly recommend you just leave it broken and wait.
Companies like this that steal from people doing no work and having no professional ethic, declaring no fees and charing double for trips never agreed, deserve to go bankrupt and have their family start a new line of work where they actually learn professional ethics. read more