We had Thermex put in a new Colman heat pump that proved to…read morehave some issues, They came out very promptly and serviced it. It proved to be defective, do to no Falt of Thermex. So they replaced it with another new one. I highly recommend them. Good people to do business with. Jack & lynne S.

I called Thermex and asked if they worked on gas water heaters as we had no hot water. They were…read morenot plumbers and we're not licensed as plumbers. They came out on 7/20 to check it out but could not diagnose the problem because they said their office was closed. They came out the next day and said they would order the part which should arrive in two days. On 7/26 they said the part didn't arrive but guaranteed it would arrive by 7/28. On 7/28 they said the part still hadn't arrived. I said that was ridiculous and it could have been sent overnight express. I paid $220.39. The workers were nice and friendly but management probably just figured they could look it up on-line. I fired them and called a legitimate licensed plumber. Lesson learned. They had repaired a gas fireplace before with good service.

Contacted Comfort pros about getting my indoor air handler unit replaced. Received a great quote…read moreand job was completed in less than a week Quality work and A/C is working perfectly! Casey and Oscar worked hard and efficiently until the job was completed Couldn't be happier that I made the decision to go with Comfort Pros!

We live out by Lake Kachess WA. Not an easy trip but when I contacted Comfort Pros Casey made it…read moreeasy. He came right out and assessed our furnace situation. It was determined that our system had burned mother boards as well as our heat pump caused by having no surge protection. He explained the benefits of a new, more reliable energy efficient system with a 10 year warranty. The installation was effortless and his whole team was very efficient and reliable. Casey stayed connected with us during the whole process and didn't leave until we were completely satisfied. Thank you Comfort Pros, Casey and team. Highly recommend them.

Put a new Garbage disposal in for us, and removed the old one. They did a nice job, and were very…read morefriendly. Would recommend them.

Tyler came to help with a stopped up drain in my 85 year old farm house, that turned into a much…read morebigger job upon realizing that the drain was not routed into the septic. Instead, it was draining into the ground...something that was acceptable in 1940 when it was built. Over 85 years, the drain pipe had eroded and likely collapsed, causing the sink to stop draining. Tyler went to great lengths to figure this out, and was 100% ambitious, positive and reassuring in stating that it would be fixable. Two days later, he returned to perform the work and succeeded at rerouting the pipe to the septic. Tyler was extremely hard working and represented his company in an exemplary manner. It was not an easy task and he should have been supported with some help, or the job assigned to a smaller plumber. He gave 5 star effort. I would not, however, rate the company as high, due their lack of concern for his safety.

Very poor character. Took a look at what i needed done. Said they would give me a quote. Called…read moretwice to check on status. Never heard back. Poor way to do business. Poor way to treat people.

We needed someone to install a walk in tub. One of the bids we got was from Apex. They won the bid…read more Upon installation of the tub one of the plumbers complained the entire time stating "he didn't like these tubs". Once installed, the chromatherapy light area was leaking. They decided they might void the warranty if they did it wrong. We contacted the manufacturer who told us it would not void it and it was not electrical. They sent us a replacement part. Once it arrived I went to the store to tell them it was there. They informed me they weren't going to touch it. I told them I would find someone else to do the work then. I told them I wanted a refund on the work they didn't complete and the woman who was talking to me said "Ok" with a thumbs up action. I ended up calling another plumber who fixed the problem in less than a half hour. Again stating it was a plumbing issue NOT electrial. While he was there I had him look at the items still needing installation. While doing this he pointed out a scratch and a chip on the tub we had purchased from Apex. They had told us about one of them and assured us it would be covered up by drywall but they DID NOT tell us about the chip. Since the room is being remodeled there is no lighting. The new plumber said it could be buffed out. It looks like a tool might have dropped on it. Apex was the only one who has worked in the bathroom so far. Additionally, the tub water spout piping was off center by 1 inch. I called and asked to speak to whoever was in charge. Was told that was Lindsay and she was out of town till the following week. If they didn't like doing walk in tubs they shouldn't have given us a bid. Thank goodness we found someone who was able to finish their job.

I had the most difficult job- installing a new fan in a very small bathroom. I had another company…read morecome out to bid it. They troubleshooted for over an hour and found no solution. Then I called Paul's , their top notch technician came up with a completely novel solution. We had to order parts, yet he rushed them and kept in impeccable touch with me. He transformed a frustrating experience into an easeful. He finished before our deadline time. I am definitely a big fan of this company.

Technicians decided to use a jig saw/ saws all instead of a large hole saw leaving jagged…read moreunfinished looking work in the drywall in multiple places, they also didn't measure when putting in the holes so they compensated by making an "S" with 3-4 combinations when the holes didn't line up ( they were off by apprx 12". When I reached out for a fix, my appointment was cancelled by the owner and he told his secretary to tell me to take my business elsewhere. What a guy! No one else would call this standard or acceptable work, period.

Friendly service and no big up selling. Got the job done in a timely fashion. Quick and clean…read moreresults

They came out to give an estimate to redo our panel and we never received the estimate.read more

He was helpful and solved my problem pretty quickly. He was able to do everything needed.read more

Ryan came out to our office to check on rotten/dead smell we have had for weeks. We had him look at…read moreour vents and crawl space. He found a dead cat and removed it for us. We called Ryan after we called the exterminator and the Plummer who found nothing. Ryan went above and beyond for us, and we appreciate his efforts. I would highly recommend Ryan and his company for any HVAC services.

I used Sam and Dennis at Theisen for the 25 years I lived in Yakima and was hesitant when I found…read moreout they sold it and retired. I was right to stick with the new owners, of course they would have sold it to good people. My A/C unit went out and I had to replace everything on a Friday of course. The new owners not only got it done by Monday but let me use a plug-in unit for the weekend. It was 96 degrees inside, so I was very grateful. The new owners treated me good, were very respectful and so were their employees. They have my trust in return.