Backstory - my cat had peed several times in one of our bedrooms/ office. We kept the door closed…read moreso she couldn't do it anymore and tried to clean it ourselves with baking soda and vinegar. We don't use the room a lot so it wasn't too bad. But then we were having guest and they would be sleeping in there on an air mattress so we wanted the carpet cleaned. Most people don't call about one room. And everyone was quoting me well over 100$. The only place that wasn't was a big chain cleaner with a groupon. And even so most kept saying they would have to see and smell it before giving a final price. I saw an add for Turbo steam on the fence of a body yard and decided I'd give him a call. I explained the problem and he gave me a fair price with a very small window a variance. So I booked. He came and was quick, thorough and got the carpet super clean. He used a special enzyme for the cat pee. And when we moved the filing cabinets there was rust stains from us trying to clean around them. I thought he was going to charge more. Nope! He said nothing just went and got his special rust cleaner and cleaned it up. When he was leaving he even noticed a coffee stain on my entry way tile and gave it a quick scrub for funzzies. This is we're it gets good. Before he left he sprayed a little extra enzyme. As the days pasted the strong smell lingered and I got very worried. I called him and asked if he could come back again and shampoo the carpet to get more of the enzyme out because I procrastinated and had him come less then a week before the company arrived and I didn't have time to let the smell dissipate on its own. He came back without hesitation and charged nothing. And all this was 2 weeks before Christmas. The only criticism I can give is he isn't very chatty. People don't get their carpet cleaned very often and even though he knew what he was doing I did not. It would have been nice if he walked me around the room and said this is what I am going to do and use and here is the process and what to expect before starting. But I'm sure if I had been more present and inquisitive he would have explained. I wish I had taken before and after picture. Great local family owned small business!!!!

Did a great job was very friendly and price was reasonable. Quick scheduling. Carpeting didn't take…read morelong to dry.

Kevin came over and inspected my carpet and discovered the previous owners had dog stains that were…read morecoming up in with the heat and humidity. Kevin was able to come in and clean and freshen my carpet like new, no more stains, no more odors.

My elderly, large dog has not been well but she was getting better. Then things took a dark and…read moresmelly turn. I will spare you pictures of the "before" but believe me when I say it was horrific. Late last night I googled Stanley Steemer and the Winston Salem location came up. I got an online quote of $150 that would include one bedroom and one hallway. I scheduled an appointment for the very next day with an arrival window of 12-5:00. I called on the day of the appointment just to confirm. She was very polite, well spoken and helpful and we were all set. I opted in for texting and when they were on the way, I got a text with his GPS trackable location and name. Sawandi arrived around 1:00. He was all smiles and introduced himself. He came in, talked about what he would do and explained the after care instructions. He also said $150 is the minimum but there was enough room to add bacteria killing sanitizer and freshener. Yes please! I can't go in yet because it needs 24-48 hours to dry but it looks great and it smells clean, not even a hint of the previous odor. It smells light and fresh without being too perfumey. I took an after picture of a small section. I highly recommend this company and if you need anything done, ask for Sawandi Kirby. He was fantastic.

Got no stains out from the carpet. No stains out of the sectional which is also astronomically…read morepriced to clean. Was supposed to be deodorized and it smells no different. Pet odor still prominent. Go somewhere else if you want the job done.

I'm so happy to share my experience with Damian! I was able to get an appointment within just a few…read moredays (which I have a feeling isn't the norm!). He was probably the quickest and most responsive service provider I've ever worked with--excellent communication and very informative, offering different package options based on my needs. I decided to book after reading his great reviews, and I couldn't be happier that I did! My pup has been sick over the past week (IYKYK), and I also had some red clay mud tracked in on my front steps from ongoing new construction and workers coming and going. My home is three stories, so not a small job! Damian walked through the house with me, explained his method of treatment, and then got right to work. I was shocked when several stains I thought would never come out actually did! My house smells so fresh, and Damian was an absolute pleasure to work with. Hire this young man who's working hard to support his family--he's knowledgeable, friendly, and diligent. I couldn't be more pleased with both the results and the value. Thanks, Damian! I look forward to working with you again on future projects

Very reliable,on time,did a great job cleaning my carpets in my new house…read more Really recommend this guy And price is affordable

I was originally blown away with the cleaning done by this company. However, after the carpet fully…read moredried the mega stains have reappeared. Very disappointed in the end product, now wish I had used Stanley Steamer. :(

I had Salem Carpet Cleaners clean my capets almost a year ago, and Nick, thee owner told me he also…read morecleaned oriental rugs. Nick took 3 of my very expensive oriental rugs to clean. It has now been almost a year and he still has not brought my rugs back. I have been calling him for months and he says he will bring them to my house. HE NEVER SHOWS UP !!! Now when I call him, he does not return my calls nor my rugs. I am now starting legal action against Salem Carpet Cleaners to get my rugs back. Nick does not give you a business card, nor does his address show up online or his web site., only his cell phone number. This man is a THIEF !!! DO NOT USE THIS MAN OR HIS COMPANY TO DO ANY CARPET OR RUG CLEANING FOR YOU !!! The only reason he has one star was so I could write this review...Nick and Salem Carpet Cleaners should have no stars !!!!

Hernandez Carpet Cleaning cleaned 8 areas in my home. The carpet looks amazing! They were able to…read moreclean a high traffic area that no other company has done. I am extremely pleased with the service and highly recommend them for carpet cleaning. Love supporting local businesses. The service cost was exactly as quoted on the phone.

Never called, texted or emailed me a quote or appointment to see the job…read more It's been 2 days since yelp states the the company "is reviewing my request".

Good value for good carpet and upholstery cleaning. Will use them again. Came on time and explained…read moreall the options.

When they got here they told us that our 900 sq ft carpet area would cost $440 for basic cleaning…read more They have more costly plans where they do the "extras" , we should have fired them off the bat but we had already prepared the house for the cleaning. They do not move even kitchen chairs. We had to scramble to find a way to get things light weight furniture off of the carpet into other rooms. A rip off. All of the carpet smells the same, dirty.

Someone I know used Steam Source to clean air vents for the HVAC. 750 sq ft condo, 4 vents and…read moreabout 7-8 total feet of pipe. She was charged $500.00 and after checking other places she was gouged severally. Thus they took advantage of her.

We called Steam Source on the recommendation of our contractor who had finished remodeling our…read morefirst floor. The young men from Steam Source who came to clean our air ducts were very professional and thorough. Aiden showed us pictures of the ducts before and then after their cleaning. Not only did they remove dust from the remodel, but also probably sixty years of dust and debris that had been festering in our ducts. Several of the returns looked as if a furry animal was stuffed in them. When they finished the cleaning, they steam cleaned our entryway rug since their equipment had rested on it. We were so impressed with their work that we have already recommended them to several friends.