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    Absolute Best Care Home Solutions

    5.0 (1 review)
    Open Open 24 hours

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    2 years ago

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    Lakeside At Mallard Landing by Discovery Senior Living

    Lakeside At Mallard Landing by Discovery Senior Living

    1.7(3 reviews)
    10.4 km

    My mother moved into an assisted living suite in January,2025. our initial meeting, visit and lunch…read morewere very nice. The facility is clean and attractive, however, there have been numerous difficulties since. We have found communication to be a significant problem. There have been numerous leadership staff changes since mom moved in. I hope the new hires improve communication and the efficiency of accomplishing objectives. We have had errors in payment transfers, lack of notification of medical procedures, difficulty getting vital forms completed and sent to the appropriate organizations,failure to respond to mom's medical alert button. The staff are always nice and pleasant but there seems to be little consistency. We feel they are understaffed and have difficulty retaining employees. Good management and leadership are needed as well as improved communication.

    Memory Care: :Avoid,. Mom, 95, only lasted 10 days, before we remover her. First 2 days a strange…read moreman came into her room, once getting in her bed. She was scared to death. Two days later didn't remember it. Major reason we placed her, she could toilet herself, but she could not wipe. we told them numerous times, that she could not go to the toilet by herself. Four of the 5 times we visited, my wife found she had a "mess" in her depends. The 5th time the toilet was backed up. and feces backed up in the shower stall. Contact allowed a camera in her room, with permission. I was told it was not a problem, but when i placed one, it never connected, but disappeared. The manager was arugemative, said it was not allowed and very nasty about it. They have cameras in common areas but we a re not allowed, in her private room? Avoid Bob Miller, at all costs. He asked me to turn and face him. I'm in a WHEELCHAIR. Who says that? Everyone else was very nice, but borderline negligent. Mom fell on day 5, they called said she was "fine". Next day visit, huge bruise on her arm. Day 9, fell again, thats' twice in 4 days. She's "fine". Next day, Easter Sunday we got there at 1pm, she was still in bed, nothing to eat or drink, disoriented, and very weak. We immediately began packing and removing her. Three days alter she still can not walk, and we believe she fractured her coccyx. (My wife and I are retired medical professionals.). Mom lived with us for 15 months, and had one fall. She was there 10 days and had 2 falls in 4 days. We were forced to get her care becasue my health went down hill, vision, wheelchair, ventilator. This ordeal was a disaster, and totally unacceptable, and incredibly stressful, esp for my wife. She had to do all the packing and moving two wheelchairs around, mom and me. They did an extremely poor job of evaluation and care. I would consider any positive reviews. of which there are quite a few out there, suspect.

    Absolute Best Care Home Solutions - homehealthcare - Updated August 2026

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